IBM 8862 Hardware Maintenance Manual
IBM 8862 - Eserver xSeries 365 Manual
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IBM 8862 manual content summary:
- IBM 8862 | Hardware Maintenance Manual - Page 1
ERserver IBM xSeries 365 Types 8861, 8862 Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 2
- IBM 8862 | Hardware Maintenance Manual - Page 3
ERserver IBM xSeries 365 Types 8861, 8862 Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 4
Before using this information and the product it supports, read Appendix B, "Related service information," on page 147, and Appendix C, "Notices," on page 191. v The latest version of this document is available at www.ibm.com/pc/support/. Tenth Edition (March 2005) © Copyright International Business - IBM 8862 | Hardware Maintenance Manual - Page 5
, error codes, error messages, and configuration information for the IBM® ™ xSeries® 365 Type 8861 server. Eserver Important: This manual is intended for trained servicers who are familiar with IBM xSeries products. Before servicing an IBM product, be sure to review "Safety information" on page - IBM 8862 | Hardware Maintenance Manual - Page 6
iv IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 7
checkout 27 Ethernet controller troubleshooting 27 Chapter 4. Installing options 29 Installation guidelines 29 System reliability guidelines 29 Working inside a server with power on 30 Handling static-sensitive devices 30 Major components of the xSeries 365 server 31 Removing the cover - IBM 8862 | Hardware Maintenance Manual - Page 8
132 ServeRAID (ISPR) error procedures 132 ServeRAID error codes 134 Undetermined problems 136 Problem-determination tips 137 Chapter 7. Parts listing, Types 8861, 8862 139 System 140 Keyboard CRUs 141 vi IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 9
from the World Wide Web 145 Software service and support 146 Hardware service and support 146 Appendix B. Related service information 147 Safety information 147 General safety 147 Electrical safety 148 Safety inspection guide 149 Handling electrostatic discharge-sensitive devices 150 - IBM 8862 | Hardware Maintenance Manual - Page 10
viii IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 11
date information about your server and other IBM server products at http://www.ibm.com/eserver/xseries/. Related publications This Hardware Maintenance Manual and Troubleshooting Guide contains information to help you solve problems yourself, and it contains information for a service technician. In - IBM 8862 | Hardware Maintenance Manual - Page 12
problem situations. v Attention: These notices indicate potential damage to programs, devices, or data. An attention notice is placed just before the instruction extremely hazardous procedure step or situation. 2 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 13
17.46 in.) v Weight: 29 kg (63 lb) to 38 kg (83 lb) depending upon configuration Integrated functions: v IBM XA-32™ Chipset with integrated memory, I/O controller, and remote I/O controller. v Service processor with support for Remote Supervisor Adapter II m (7000 ft) v Humidity: - Server on: 8% to - IBM 8862 | Hardware Maintenance Manual - Page 14
, it does not mean that there is no electrical power in the server. The LED might be burned out. To remove all electrical power from the server, you must disconnect the power cord from the electrical outlet. 4 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 15
Director to cause this LED to be lit, off, or flashing (see the User's Guide on the IBM xSeries Documentation CD for more information). If the server is connected to an RXE-100 Remote Expansion Enclosure, pressing the Locate button on the enclosure causes this LED to be lit. Note: This LED - IBM 8862 | Hardware Maintenance Manual - Page 16
server cover is removed. When the ac power LED is lit, ac input to the power module is present and within specifications problem with server is being turned on or restarted, and turns off when POST is complete. 6 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 17
this connector. Note: The external power connection on the Remote Supervisor Adapter II is not supported on the xSeries 365 server. Ethernet connectors: Use these connectors to connect the server to a network. USB connectors: Connect USB devices to these connectors. RXE Expansion port: Use this - IBM 8862 | Hardware Maintenance Manual - Page 18
resources and is unavailable to the operating system. The amount of memory that is reserved for system resources depends on the operating system, the configuration of the server, and the configured PCI options. 8 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 19
the server, if your operating system supports this server. v The server can be turned off from the server Remote Supervisor Adapter II user interface. v If the Wake on LAN feature turned on the server, the Wake on LAN feature can turn off the server. v The service processor can turn off the server - IBM 8862 | Hardware Maintenance Manual - Page 20
10 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 21
- ServeRAID Manager v Service processor firmware update utility v Gigabit Ethernet controller configuration process v Remote Supervisor Adapter II configuration process Detailed information about these configuration programs is available in the User's Guide on the IBM xSeries Documentation CD. Using - IBM 8862 | Hardware Maintenance Manual - Page 22
change the settings of the selected items; then, press Enter. Detailed information about using the PXE boot agent utility program is available in the User's Guide on the IBM xSeries Documentation CD. 12 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 23
the integrated service processor, download the firmware update package for the server from the IBM Support Web site at http://www.ibm.com/pc/support/ and follow the instructions in the text file on the Web site. To update the server BIOS, device drivers, and other firmware including the firmware for - IBM 8862 | Hardware Maintenance Manual - Page 24
14 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 25
troubleshooting information to help solve some common problems that might occur with the server. If you cannot locate and correct the problem erasable programmable read-only memory (EPROM) on the I/O board. v When you run the diagnostics programs, a single problem might cause several error messages - IBM 8862 | Hardware Maintenance Manual - Page 26
diagnostics" on page 18). 2. Check the service processor system-error logs. a. If the error problem, see "Undetermined problems" on page 136. If the server does not turn on, see "Error symptoms" on page 121. 16 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 27
were generated during POST and all system status messages from the service processor. You can view the contents of the system-error log from the Configuration/Setup Utility program or from the diagnostic programs. Note: When troubleshooting PCI-X slots, you will notice that the error logs report the - IBM 8862 | Hardware Maintenance Manual - Page 28
that appears; then, follow the instructions on the screen. See " a sub-optimal condition in the server is available in the system-error SPEC PS2 FAN CPU MEM NR SP LOG REMIND Then, check the system service IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 29
and any peripheral devices; then, disconnect all external cables from the server. 2. Slide the server out of the rack cabinet. 3. Remove the fans (see "Replacing a hot-swap fan" on page 55) and memory cassette (see step 4 on page 46). 4. Remove the microprocessor tray: a. Lift the microprocessor - IBM 8862 | Hardware Maintenance Manual - Page 30
server out of the rack cabinet. 3. Open the top cover. a. The following illustration shows the internal connectors and LEDs on the 8-DIMM-connector memory board in the memory DIMM connector 6 DIMM connector 5 20 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 31
DIMM connector 10 DIMM connector 9 4. If necessary, open the DIMM access doors on the memory cassette to view the DIMM LEDs. Remind button You can use the remind button to place the following conditions occurs: v All known problems are solved. v The server is restarted. Chapter 3. Diagnostics 21 - IBM 8862 | Hardware Maintenance Manual - Page 32
. Warning A possible problem was reported during the test (for example, a device that was to be tested is not installed). test specific string is an error code or other information about the error. 22 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 33
contents, interrupt request (IRQ) use, direct memory access (DMA) use, device drivers, and so on) by selecting Hardware Info from the top of the screen. If the diagnostic programs do not detect any hardware error but the problem remains during normal server operations, a software error might be the - IBM 8862 | Hardware Maintenance Manual - Page 34
instructions in "POST error logs" on page 17. Recovering BIOS code If the BIOS code in the server diskette from http://www.ibm.com/pc/support/. The flash memory of the server consists of a server. 24 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide 123 123 - IBM 8862 | Hardware Maintenance Manual - Page 35
the current code to a diskette, select N. 10. Type 1 and press Enter to continue. Attention: Do not restart or power off the server until the update is completed. 11. Turn off the server. 12. Move jumper J19 back to pins 1 and 2 to return to normal startup mode. 13. Replace the cover; then, restart - IBM 8862 | Hardware Maintenance Manual - Page 36
. 5. To return the jumper to its default position, repeat step 2; then, remove the jumper from J10. 6. Reinsert the microprocessor tray assembly fully into the server and reconnect the cables and power cords. 26 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 37
whether the hub supports auto-negotiation. If it does not, try configuring the integrated Ethernet controller manually to match the speed and duplex mode of the hub. v Check the Ethernet controller LEDs on the server rear panel. These LEDs indicate whether a problem exists with the connector - IBM 8862 | Hardware Maintenance Manual - Page 38
for the problem. v Make sure that the device drivers on the client and server are using the same protocol. If the Ethernet controller still cannot connect to the network, inform the network administrator. 28 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 39
components while the server is running, provided that the server is configured to support this capability. See the instructions in this chapter for moved, and so on. v For a list of supported options for your server, go to http://www.ibm.com/pc/compat/. System reliability guidelines To help ensure - IBM 8862 | Hardware Maintenance Manual - Page 40
package. Do not place the device on your server cover or on a metal surface. v Take additional care when handling devices during cold weather. Heating reduces indoor humidity and increases static electricity. 30 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 41
the major components of the xSeries 365 server. The orange color on components and labels in the server identifies hot-swap or hot-plug components. You can install or remove these components while the system is running, provided that the server is configured to support this function. The blue color - IBM 8862 | Hardware Maintenance Manual - Page 42
. 5. Press on the bezel retention tabs at the top edge of the bezel, and pull the top of the bezel slightly away from the server. 6. Lift the bezel up to release the two tabs at the bottom edge of the bezel. 32 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 43
a PCI or PCI-X adapter: v The server supports 3.3 V and universal PCI and PCI-X adapters; it does not support 5.0-V-only adapters. v The following illustration shows with the adapter and follow those instructions in addition to the instructions in this chapter. Chapter 4. Installing options 33 - IBM 8862 | Hardware Maintenance Manual - Page 44
or jumper settings on the adapter, follow the instructions that come with the adapter. v The server scans devices and PCI-X slots to assign firmware, see the User's Guide on the IBM xSeries Documentation CD. 34 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 45
turn off the server and peripheral devices, and disconnect the power cords and all external cables. 3. Remove the server cover (see " guide PCI-X divider Attention Tab LED (yellow) Power LED (green) Adapter retention latch 4. See the documentation that comes with your adapter for instructions - IBM 8862 | Hardware Maintenance Manual - Page 46
from one of the empty hot-swap bays, if present. Attention: To maintain proper system cooling, do not operate the server for more than 10 minutes without either a drive or filler panel installed in each bay. 36 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 47
perpendicular to the front of the drive). b. Align the drive assembly with the guide rails in the bay. c. Gently push the drive assembly into the bay until go to "Completing the installation" on page 58. Note: If the server has a RAID controller or adapter installed, you might need to reconfigure - IBM 8862 | Hardware Maintenance Manual - Page 48
information" on page 147 and "Installation guidelines" on page 29. 2. Turn off the server, disconnect all power cords and external cables, and remove the top cover (see "Removing the installation" on page 58 38 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 49
at http://www.ibm.com/pc/compat/ for a list of memory cassettes supported by the server. More information on Memory ProteXion and memory mirroring is available in the User's Guide on the xSeries Documentation CD. v The server uses interleaved DIMMs, which requires that you install DIMMs in specific - IBM 8862 | Hardware Maintenance Manual - Page 50
Guide on the IBM xSeries Documentation CD. DIMM banks and ports The DIMMs constitute the following memory banks and use the following memory ports: 8-DIMM memory board Bank 1 Bank 2 Bank 3 Bank 4 Port 2 Port 1 40 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting - IBM 8862 | Hardware Maintenance Manual - Page 51
Complete the following steps to install DIMMs: Note: Depending on the model, the memory cassette in your server might not have doors; this is normal. If the memory cassette has no doors, disregard any instructions to open or close the doors. 1. Read "Safety information" on page 147, "Installation - IBM 8862 | Hardware Maintenance Manual - Page 52
the server. Then, remove the DIMM from the package. 6. Turn the DIMM so that the DIMM keys align correctly with the slot. Note: The following illustration shows installing DIMMs in an 8-DIMM-connector memory board. 42 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting - IBM 8862 | Hardware Maintenance Manual - Page 53
DIMM 2 DIMM 6 DIMM 1 DIMM 5 DIMM connector 2 DIMM connector 6 Retaining clips 7. Insert the DIMM into the connector by aligning the edges of the DIMM with the slots at the ends of the DIMM connector. Firmly press the DIMM straight down into the connector by applying pressure on both ends of the - IBM 8862 | Hardware Maintenance Manual - Page 54
the microprocessor to determine whether you need to update the server basic input/output system (BIOS) code. The most current level of BIOS code for the server is available from http://www.ibm.com/pc/support. 44 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 55
internal and external clock frequencies are identical. v See the ServerProven list at http://www.ibm.com/pc/compat/ for a list of microprocessors that are supported by the server. v When installing additional microprocessors, populate the microprocessor connectors in numeric order, starting with - IBM 8862 | Hardware Maintenance Manual - Page 56
4. Remove the memory cassette (see "Replacing the memory cassette" on page 56). 46 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 57
microprocessor-tray release latch ( 1 ). b. Open the microprocessor-tray levers ( 2) ). Attention: The microprocessor tray is heavy. Pull the tray part-way out of the server, reposition your hands to grasp the body of the tray, and then pull the tray out the rest of the way. Chapter 4. Installing - IBM 8862 | Hardware Maintenance Manual - Page 58
the microprocessor socket, if any is present. 9. Lift the microprocessor-release lever to the open position (135°). Lever closed Lever closed Lever fully open 48 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide Lever fully open - IBM 8862 | Hardware Maintenance Manual - Page 59
. 10. Install the microprocessor: a. Touch the static-protective package containing the new microprocessor to any unpainted metal surface on the server; then, remove the microprocessor from the package. b. Position the microprocessor over the microprocessor connector as shown in the following - IBM 8862 | Hardware Maintenance Manual - Page 60
tray release latch down. d. Reinstall the fans and memory cassette in the server. 15. If you have other options to install or remove, do so now; otherwise, go to "Completing the installation" on page 58. 50 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 61
installing a hot-swap power supply in the server: v The server comes with a minimum of one power supply and supports up to two power supplies. v The power There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Chapter - IBM 8862 | Hardware Maintenance Manual - Page 62
that the power supply is operating correctly. If the server is turned on, make sure that the dc power LED on the top of the power supply is lit also. 9. Continue with "Completing the installation" on page 58. 52 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 63
-465-6666 within Canada. Outside the U.S. and Canada, call your IBM reseller or IBM marketing representative. v After you replace the battery, you must reconfigure special handling and installation instructions supplied with the replacement battery. 2. Turn off the server and all peripheral devices. - IBM 8862 | Hardware Maintenance Manual - Page 64
date and time. v Set the power-on password. v Reconfigure the server. See the section about using the Configuration/Setup Utility program in the User's Guide on the IBM xSeries Documentation CD for details. 54 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 65
Attention: To ensure proper system cooling, do not leave the top cover off the server for more than two minutes. 3. Open the fan-locking handle by sliding the Pull upward on the free end of the handle to lift the fan out of the server. Fan Error LED Hot-swap fan 5 Hot-swap fan 6 Hot-swap fan 3 Hot - IBM 8862 | Hardware Maintenance Manual - Page 66
locking handle in an arc toward the front of the server ( 1 ) until the memory cassette is released. b. Lift the memory cassette out of the server ( 2 ). 5. Install the new memory cassette in the server: 56 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 67
a. Pull the new memory cassette locking handle in an arc toward the front of the cassette. b. Orient the cassette as shown in the illustration in step 4; then, lower the cassette into place. c. Using both hands, rotate the locking handle toward the rear of the server, making sure when you finish - IBM 8862 | Hardware Maintenance Manual - Page 68
Utility program to update the server configuration. See "Updating the server configuration" on page 60, "Using the Configuration/Setup Utility program" on page 11, and the User's Guide for more information. 58 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 69
Expansion Port, RXE Management Port, and Ethernet connectors. When instructed, see the applicable documentation for more details. Note: The external power connection on the Remote Supervisor Adapter II is not supported on the xSeries 365 server. For details about the locations and functions of all - IBM 8862 | Hardware Maintenance Manual - Page 70
configuration settings. For more information, see "Using the Configuration/Setup Utility program" on page 11 and the section on configuring the server in the User's Guide on the IBM xSeries Documentation CD. 60 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 71
. You might have to upgrade the operating system to support SMP. For more information, see the section about using the ServerGuide Setup and Installation CD in the User's Guide and the operating-system documentation. If the server has an optional RAID adapter and you have installed or removed a hard - IBM 8862 | Hardware Maintenance Manual - Page 72
to another server, connect the applicable cables to the Remote Supervisor Adapter II connectors. v To enable remote server management through a network, use the Remote Supervisor Adapter II Ethernet connector. 62 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 73
server or client serial connector. v To connect the server with another server, use the ASM interconnect connector. See the Remote Supervisor Adapter II documentation on the IBM xSeries about the Ethernet controller, see the User's Guide. Universal Serial Bus connector Use a Universal Serial - IBM 8862 | Hardware Maintenance Manual - Page 74
Use this connector to connect the server to the RXE Management A (In) Port on an optional IBM RXE-100 Remote Expansion Enclosure. The following illustration shows an RXE Management Port connector. 1 8 64 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 75
supply connector Connect one end of the power-supply power cord to this connector and connect the other end to an ac power source. The server comes with one hot-swap power supply. You can add a second hot-swap power supply to obtain full power redundancy. Connect each power supply to - IBM 8862 | Hardware Maintenance Manual - Page 76
66 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 77
the I/O board and power backplane assembly 81 This chapter describes the removal of certain server components. Important: The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM products. See the parts Eserver listing in "System" on page 140 to - IBM 8862 | Hardware Maintenance Manual - Page 78
: 1. Turn off the server and all peripheral devices; memory cassette. 5. Lift the microprocessor-tray release latch. 6. Remove the microprocessor tray assembly (see "Installing a microprocessor" on page 44). 68 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 79
Attention: The microprocessor tray is heavy. Pull the tray part-way out of the server, reposition your hands to grasp the body of the tray, and then pull the 29. Read "Safety information" on page 147. Read "Handling static-sensitive devices" on page 30. Chapter 5. FRU information (service only) 69 - IBM 8862 | Hardware Maintenance Manual - Page 80
mL) of the grease will remain in the syringe. 6. Install the heat sink onto the microprocessor as described in "Installing a microprocessor" on page 44. 70 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 81
drive: 1. Turn off the server and all peripheral devices; then connector toward the rear of the server. b. Remove the cable from the server by pulling it through the front bezel. 6. With the diskette drive out of the server Slide the diskette drive into the server through the front bezel, making sure - IBM 8862 | Hardware Maintenance Manual - Page 82
glide along the straight guide channel in the chassis. 10. Gently slide the assembly into the server along the straight guide channel, keeping the cable free. When the assembly is inserted all the way, the 72 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 83
following steps to remove the media interposer card: 1. Turn off the server and all peripheral devices; then, disconnect all power cords and external ). 3. Pull the CD-ROM drive or DVD-ROM drive out of the server slightly to disengage it from the media interposer card. 4. Disconnect all cables from - IBM 8862 | Hardware Maintenance Manual - Page 84
not necessary to remove the front bezel. 3. Pull the hard disk drives out of the server slightly to disengage them from the SCSI backplane. 4. Disconnect the SCSI cable from the SCSI media interposer card. 74 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 85
backplane out of the server slightly; then, disconnect the power cable and remove the backplane. 9. Connect the power cable to the replacement backplane. 10. Slide the backplane into the two guide channels. Note: The to catch on any metal protrusions. Chapter 5. FRU information (service only) 75 - IBM 8862 | Hardware Maintenance Manual - Page 86
from the server chassis; then, lift it out of the server. Note: The illustrations in this document might differ slightly from the hardware being serviced. Release latches that were removed in step 3. 76 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 87
30. Complete the following steps to remove the adapter retainer bracket assembly: 1. Turn off the server and all peripheral devices; then, disconnect all power cords and external cables. 2. Remove the top 5. When replacing the insulators, make sure that: Chapter 5. FRU information (service only) 77 - IBM 8862 | Hardware Maintenance Manual - Page 88
a hot-swap fan" on page 55). 4. Remove the memory cassette (see "Installing a microprocessor" on page 44). 5. Remove server ( 3 ), disengaging the tabs on the structure from the slots in the server ( 4 ). 78 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 89
. Note: When replacing the I/O board, you must either update the server with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image. The I/O cable (J21) SCSI power (J14) SCSI internal cable (J17) Chapter 5. FRU information (service only) 79 - IBM 8862 | Hardware Maintenance Manual - Page 90
jumper (J20) Disable Wake on LAN 1 2 3 jumper (J24) The I/O board contains three-pin jumper blocks. The following table describes the purposes of the jumpers. 80 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide 123 123 - IBM 8862 | Hardware Maintenance Manual - Page 91
section on using passwords in the User's Guide on the IBM xSeries Documentation CD. The default position is pins Remove all fans. 4. Remove the memory cassette. 5. Lift the microprocessor-tray Pull the tray part-way out of the server, reposition your hands to grasp the body of service only) 81 - IBM 8862 | Hardware Maintenance Manual - Page 92
" on page 77). 12. Remove the power supply structure (see "Power-supply structure" on page 78). 13. Reach behind the server and turn the two blue captive thumbscrews to release the I/O board from the chassis. 82 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 93
the I/O board) and gently pull the assembly slightly toward the front of the server so that the two notches on each side of the assembly align with the two , slide the front end of the assembly toward the rear of the server and lift it out of the chassis. Attention: When moving the assembly, do - IBM 8862 | Hardware Maintenance Manual - Page 94
server. Do not route the cable underneath this insulator. d. Be sure to align the Remote Supervisor Adapter II cable correctly; the Remote Supervisor Adapter II is keyed to accept the cable in one direction only. 84 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting - IBM 8862 | Hardware Maintenance Manual - Page 95
handler messages 106 Service processor messages 109 Error symptoms 121 Power LED errors 130 SCSI error messages 132 ServeRAID (ISPR) error procedures 132 ServeRAID error codes 134 Undetermined problems 136 Problem-determination tips 137 This index supports xSeries 365 servers. The symptom - IBM 8862 | Hardware Maintenance Manual - Page 96
(Keyboard controller failed) v I/O board 3-1-1 (Timer tick interrupt failed) v I/O board 3-1-2 (Interval timer channel 2 failed) v I/O board 3-1-4 (Time-of-Day clock failed) 1. Battery 2. I/O board 86 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 97
, 8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Beep/symptom FRU/action 3-3-2 (Critical SMBUS error occurred) 1. Disconnect power cord, wait 30 seconds, retry. 2. DIMM. 3. Memory cassette - IBM 8862 | Hardware Maintenance Manual - Page 98
2) 106 (Diskette controller failure) v I/O board 114 (Adapter read-only memory (ROM) error) 1. Remove adapters and reinstall one at a time; replace Configuration/Setup. 2. I/O board. 3. Service processor. 88 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 99
Note: See Chapter 7, "Parts listing, Types 8861, 8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Error code/symptom FRU/action 187 (VPD serial number not set.) 1. Set serial number using - IBM 8862 | Hardware Maintenance Manual - Page 100
Types 8861, 8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. 2. VRM3 3. Microprocessor tray assembly 90 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 101
and which components must be replaced by an IBM field service technician. Error code/symptom FRU/action 00019704 (Processor 4 failed BIST) 1. Microprocessor 4 2. VRM4 3. Microprocessor tray assembly 00180100 (A PCI adapter has requested memory resources that are not available) 1. Reorder the - IBM 8862 | Hardware Maintenance Manual - Page 102
8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service of power supply. 3. Power cable. 4. Power backplane. 92 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 103
8861, 8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Ambient temperature must be within normal operating specifications. See "Features and specifications" on page 3 3. Examine System Error - IBM 8862 | Hardware Maintenance Manual - Page 104
in the remote expansion enclosure or in the expansion enclosure itself. If the log indicates a problem in the expansion enclosure, see the problem-solving information in the expansion enclosure documentation. 94 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 105
by the customer and which components must be replaced by an IBM field service technician. Error code/symptom FRU/action 001-198-000 (Test Aborted) 1. Check error log for messages. 2. Run Quick Memory Test All Banks. 3. Reload server BIOS code and rerun test. 001-250-00x (Test Failed) x of - IBM 8862 | Hardware Maintenance Manual - Page 106
to allocate memory to run test.) v Check system resources. 035-255-0nn (Internal Error) 1. SCSI backplane 2. Cable 035-260-0nn (System to controller interface failure) 1. ServeRAID adapter 2. I/O board 96 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 107
8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service , below threshold) 155-xxx-xxx (Failed Active Memory™ latch 1. Memory cassette cover assembly test) 2. Memory cassette Chapter 6. Symptom-to-FRU index 97 - IBM 8862 | Hardware Maintenance Manual - Page 108
assembly 166-201-002 (ISMP indicates I2C errors on bus I) v I/O board 166-201-003 (ISMP indicates I2C errors on bus C) 1. Microprocessor tray assembly 2. I/O board 98 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 109
Types 8861, 8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Error code/symptom FRU/action 166-201-004 (ISMP indicates I2C errors on bus M) 1. I/O board 2. Memory cassette 3. Microprocessor - IBM 8862 | Hardware Maintenance Manual - Page 110
3. I/O board 4. Microprocessor tray assembly 180-xxx-002 (Failed Diagnostics LED Panel test) 1. Operator information panel cable 2. Operator information panel 3. I/O board 4. Microprocessor tray assembly 100 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 111
replaced by an IBM field service technician. Error code/symptom FRU/action 180-xxx-005 (Failed SCSI Backplane LED 1. SCSI backplane cable test) 2. SCSI backplane 3. I/O board 4. Microprocessor tray assembly 180-xxx-006 (Failed Memory Board LED test) 1. Memory cassette 2. Microprocessor tray - IBM 8862 | Hardware Maintenance Manual - Page 112
″, do not replace it. 2. Repeat steps 1a through 1f with other DIMMs in failing bank until error is fixed. 3. If error is not fixed, replace memory cassette. 102 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 113
"Parts listing, Types 8861, 8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Error code/symptom FRU/action 201-XXX-Y33 (Multiple DIMM failure in Port 2 Bank 3; see "Memory modules" on page 39 - IBM 8862 | Hardware Maintenance Manual - Page 114
drive with SCSI ID nn (refer to Help and Service Information appendix of tape drive's User Guide) 4. SCSI controller (run SCSI controller diagnostic to determine . 2. Run loopback diagnostic. 3. I/O board. 104 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 115
IBM field service technician. Error code/symptom FRU/action 405-xxx-00n (No good link! Check loopback plug) 1. Verify that the loopback plug is a gigabit loopback plug (see "Ethernet controller troubleshooting Warning Warning messages indicate possible problems but do not require immediate - IBM 8862 | Hardware Maintenance Manual - Page 116
, replace indicated memory DIMM. 1502 (SERR: Addr. or Spec. Cyc. DPE) 1. Check Operating System event log. 2. Run adapter diagnostics, if available. 3. Adapter. 4. PCI switch card assembly. 5. I/O board. 106 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 117
Note: See Chapter 7, "Parts listing, Types 8861, 8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. SMI message code Suggested action 1503 (SERR: Received Target Abort) 1. Check Operating - IBM 8862 | Hardware Maintenance Manual - Page 118
. 151805 (Error Reading Port Door Status) 1. Run memory door diagnostic programs. 2. Memory cassette, if indicated. 151806 (Memory door opened/closed while memory copy in progress) v Information only. 108 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 119
server was turned on at the recorded time. The possible service 8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Service backplane 2.5V Fault 1. Memory cassette 2. Microprocessor tray assembly - IBM 8862 | Hardware Maintenance Manual - Page 120
8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Service Supervisor Adapter Firmware Update Utility IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 121
8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Service drive X removal detected v Re-insert hard disk drive X and restart server. Hostname set to by user v Information only - IBM 8862 | Hardware Maintenance Manual - Page 122
with appropriate device drivers. Memory Port X Power Fault 1. Verify that microprocessor tray assembly is fully engaged with memory cassette. 2. Supply X Current Fault 1. Power supply 2. Power backplane 112 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 123
8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Service supply current exceeded max spec value 1. Insert another to appropriate documentation. 2. Verify memory board and DIMMs are properly - IBM 8862 | Hardware Maintenance Manual - Page 124
75%% full v Information only System Memory Error 1. Reseat memory card and DIMMs. 2. Replace memory. System over recommended ambient temperature 1. 3. Microprocessor x. 4. Microprocessor tray assembly. 114 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 125
/reset server v Information only VRM X Power Good Fault 1. VRM 3 or 4 2. Microprocessor tray assembly The service processor also generates a large number of information, error, and warning messages. If an RXE-100 unit is attached, the service processor might generate further messages specific to - IBM 8862 | Hardware Maintenance Manual - Page 126
8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Service A or B as indicated. recommended voltage 116 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 127
Note: See Chapter 7, "Parts listing, Types 8861, 8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Service Processor/RXE-100 message FRU/action PCI Expansion Unit X Side A or B: +2.5v over v - IBM 8862 | Hardware Maintenance Manual - Page 128
8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Service Remote Supervisor Adapter Firmware Update Utility. IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 129
Note: See Chapter 7, "Parts listing, Types 8861, 8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Service Processor/RXE-100 message FRU/action PCI Expansion Unit X Side A or B: Fan X Failure - IBM 8862 | Hardware Maintenance Manual - Page 130
8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Service Processor supply 2. Replace power supply X. 120 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 131
8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Service exceeded max spec value 1. v Refer to server diagnostics to check problems that have definite symptoms. If you cannot find the problem - IBM 8862 | Hardware Maintenance Manual - Page 132
IBM field service technician. Diskette drive problems Symptom FRU/action Diskette drive activity LED stays 1. If there is a diskette in the drive, verify that: lit, or the server drive. 6. I/O board. 122 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 133
a new one. Server stops responding during hard disk drive driver is loaded. Note: See Chapter 7, "Parts listing, Types 8861, 8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. General problems - IBM 8862 | Hardware Maintenance Manual - Page 134
3. Make sure that the USB mouse support is enabled in BIOS. 4. If a USB hub is in use, disconnect the USB device from the hub and connect it directly to the server. 5. Mouse or pointing device. 6. I/O board. 124 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 135
. 3. DIMM. 4. Memory cassette[ Note: See Chapter 7, "Parts listing, Types 8861, 8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Microprocessor problems Symptom FRU/action The server emits - IBM 8862 | Hardware Maintenance Manual - Page 136
for the 9521 and 9527 monitors. For information about the enhanced monitor cable, contact your IBM reseller or IBM marketing representative. 2. Monitor. 3. Remote Supervisor Adapter II. 4. I/O board. 126 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 137
8861, 8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Power problems Symptom FRU/action Power switch does not work and reset button, if supported, does work. 1. Reseat memory cassette - IBM 8862 | Hardware Maintenance Manual - Page 138
program and none of the serial ports is disabled. v The serial-port adapter, if you installed one, is seated properly. 2. Failing serial port adapter. 128 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 139
IBM field service technician. Software problem Symptom FRU/action Suspected software problem. 1. To determine whether the problem is caused by the software, verify that: v The server has the minimum memory The correct USB device driver is installed. - The operating system supports USB devices. - - IBM 8862 | Hardware Maintenance Manual - Page 140
minimum configuration required for the system to come on is: v Power supply v Power backplane v Power cord v Memory cassette v Microprocessor tray assembly v I/O board v Operator information panel and cables 130 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 141
IBM field service technician. Power supply LEDs AC DC good good Fan Operator information panel LED Description FRU/action Off Off Off Off No power to system 1. Check ac power to system. or ac problem memory cassette is seated in problem service processor and attempt to turn on the server - IBM 8862 | Hardware Maintenance Manual - Page 142
in the following table. Note: ServeRAID-4H controllers have 4 channels; ServeRAID-4L and -4Lx controllers have only one channel; and ServeRAID-4M and -4Mx 132 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 143
listed 1. Place download jumpers on the controller and try to flash the firmware code to the card. 2. Isolate between SCSI subsystem and controller by and restart. Attention: Do not press F5. Doing so changes the server configuration. If ISPR code is EF10 after disconnecting cables, follow these - IBM 8862 | Hardware Maintenance Manual - Page 144
is causing the problem. d. Replace hard firmware for controller. 3. ServeRAID-5i controller. 4. Integrated RAID controller on server firmware for controller; then, remove jumpers. 3. ServeRAID controller. 134 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 145
, 8862," on page 139 to determine which components are replaceable by the customer, and which components should be replaced by an IBM field service technician. Error code/symptom FRU/action 7xxx thru 8xxx (Host/local PCI bus interface error) 1. Flash latest level of BIOS code and firmware for - IBM 8862 | Hardware Maintenance Manual - Page 146
that adapter does not correct the problem, suspect the I/O board. 2. If you suspect a networking problem and the server passes all the system tests, suspect a network cabling problem external to the server. 136 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 147
information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions. v Machine type and model v Microprocessor or hard disk upgrades v Failure symptom - Does the server fail the diagnostic programs - IBM 8862 | Hardware Maintenance Manual - Page 148
138 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 149
Parts listing, Types 8861, 8862 The following parts information is for the xSeries 365, Types 8861, 8862, models 1RX, 2RX, 3RX, 4RX, 5RX, 6RX. 28 PS2 PS1 25 24 27 26 21 20 19 23 22 1 2 PS2 3 PS1 4 5 6 7 8 9 18 17 16 15 10 11 14 13 xSeries 365 12 © Copyright IBM Corp. 2003 139 - IBM 8862 | Hardware Maintenance Manual - Page 150
24 25 26 27 28 28 xSeries 365, Types 8861, 8862 (models 1RX, 2RX, 3RX, 4RX, 5RX, 6RX) Top cover assembly (all models) Memory cassette cover (all models) Memory, 512MB PC2100 ECC (all models) Memory, 1GB PC2100 ECC DDR (optional) Memory, 2GB (optional) Memory cassette (all models) Power supply, 950W - IBM 8862 | Hardware Maintenance Manual - Page 151
Index xSeries 365, Types 8861, 8862 (models 1RX, 2RX, 3RX, 4RX, 5RX, 6RX) Miscellaneous parts kit (all models): v Screw, M3.5x5 (6) v Pivot screw, operator information panel (1) v Grommet, push fastener (2) v 37L2582 37L2583 37L2585 37L2587 37L0913 Chapter 7. Parts listing, Types 8861, 8862 141 - IBM 8862 | Hardware Maintenance Manual - Page 152
ac 15 A/250 V ac IBM power cords for a specific country or region are usually available only in that country or region. IBM power cord part number (2.5 , Peru, Philippines, Taiwan, United States, Venezuela 142 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 153
15 A/250 V ac 15 A/250 V ac 15 A/250 V ac 15 A/250 V ac 15 A/125 V ac IBM power cord part number (2.5 m) Used in these countries and regions 55H6643 Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria Paraguay, Uruguay 01K9853 Japan Chapter 7. Parts listing, Types 8861, 8862 143 - IBM 8862 | Hardware Maintenance Manual - Page 154
144 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 155
Manual and Troubleshooting Guide on the IBM xSeries Documentation CD or in the Hardware Maintenance Manual on the IBM IntelliStation Documentation CD. v Go to the IBM Support Web site at http://www.ibm.com/pc/support/ to check for technical information, hints, tips, and new device drivers - IBM 8862 | Hardware Maintenance Manual - Page 156
-SERV (1-800-426-7378). In the U.S. and Canada, hardware service and support is available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9 a.m. to 6 p.m. 146 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 157
are designed to help you isolate problems. They are written with the assumption that you have model-specific training on all computers, or that are familiar with the computers, functions, terminology, and service information provided in this manual. Safety information The following section contains - IBM 8862 | Hardware Maintenance Manual - Page 158
systems, networks, and modems before you open the server covers, unless instructed otherwise in the installation and configuration procedures. Observe the First, check that it has been powered-off. 148 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 159
users and service personnel from injury. This guide addresses only -IBM features or options not covered by this inspection guide. If any unsafe conditions are present, you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem - IBM 8862 | Hardware Maintenance Manual - Page 160
server, the part, the work mat, and the person handling the part are all at the same charge. Notes: 1. Use product-specific , to provide protection that meets the specific service requirement. Note: The use of a IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 161
and danger statements in this IBM documentation begin with a number read all caution and danger statements before performing any of the instructions. Statement 1 DANGER Electrical current from power, telephone and communication all cables from devices. Appendix B. Related service information 151 - IBM 8862 | Hardware Maintenance Manual - Page 162
the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. v Use of controls or adjustments or performance of avoid direct exposure to the beam. 152 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 163
that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact - IBM 8862 | Hardware Maintenance Manual - Page 164
. Statement 14 CAUTION: Hazardous voltage, current, and energy levels might be present. Only a qualified service technician is authorized to remove the covers where the following label is attached. 154 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 165
Importante: Todas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado para fazer referência cruzada de ção das tomadas. 3. Remova os cabos de sinal dos conectores. 4. Remova todos os cabos dos dispositivos. Appendix B. Related service information 155 - IBM 8862 | Hardware Maintenance Manual - Page 166
889-8986, para obter informações sobre como enviar a bateria pelo correio para a IBM. Instrução 3 PRECAUCIÓN: Quando produtos a laser (unidades de CD-ROM, unidades íticos, e evite exposição direta ao raio. 156 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 167
ça localizada no interior desses componentes pode ser consertada. Se você suspeitar de algum problema em alguma dessas peças, entre em contato com um técnico IBM. Appendix B. Related service information 157 - IBM 8862 | Hardware Maintenance Manual - Page 168
de voltagem, corrente e energia podem estar presentes. Apenas um técnico qualificado de manuten ção está autorizado a remover as tampas em que esta etiqueta esteja afixada. 158 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 169
Appendix B. Related service information 159 - IBM 8862 | Hardware Maintenance Manual - Page 170
160 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 171
Appendix B. Related service information 161 - IBM 8862 | Hardware Maintenance Manual - Page 172
162 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 173
Appendix B. Related service information 163 - IBM 8862 | Hardware Maintenance Manual - Page 174
164 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 175
Appendix B. Related service information 165 - IBM 8862 | Hardware Maintenance Manual - Page 176
166 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 177
indiquées dans la bibliothèque IBM documentation sont précédées d'un num réseaux, aux systèmes de télécommunication et aux modems (sauf instruction contraire mentionnée dans les procédures d'installation et de configuration). tous les câbles des unités. Appendix B. Related service information 167 - IBM 8862 | Hardware Maintenance Manual - Page 178
au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre systè . évitez une exposition directe au rayon. 168 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 179
éléments ne peuvent pas être réparés. Si vous pensez qu'ils peuvent être à l'origine d'un incident, prene contact avec un technicien de maintenance. Appendix B. Related service information 169 - IBM 8862 | Hardware Maintenance Manual - Page 180
é IBM. Notice n° 14 ATTENTION: Des tensions et des courants dangereux peuvent ê tre présents. Seul un technicien de maintenance qualifié est autorisé à retirer les carters signalés par l'étiquette ci-dessous. 170 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 181
Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis von Steckdose lösen. 3. Signalkabel von Anschlußbuchsen lösen. 4. Alle Kabel von Einheiten lösen. Appendix B. Related service information 171 - IBM 8862 | Hardware Maintenance Manual - Page 182
Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie optischen Instrumenten betrachten und den Strahlungsbereich meiden. 172 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 183
der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung für den Server nicht unterbrochen. Der Server könnte auch einem dieser Teile ein Fehler aufgetreten ist, ist ein IBM Kundendiensttechniker zu verständigen. Appendix B. Related service information 173 - IBM 8862 | Hardware Maintenance Manual - Page 184
Spannungen und Ströme auftreten. Die Abdeckungen, die durch folgendes Etikett gekennzeichnet sind, dürfen nur von einem qualifizierten Mitarbeiter des technischen Kundendienstes entfernt werden. 174 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 185
Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero. Questo numero viene utilizzato per confrontare . prese elettriche. 4. Rimuovere tutti i cavi dalle unità. 5. ACCENDERE le unità. Appendix B. Related service information 175 - IBM 8862 | Hardware Maintenance Manual - Page 186
controlli, regolazioni o l'esecuzione di procedure non descritti nel presente manuale possono provocare l'esposizione a radiazioni pericolose. PERICOLO Alcuni prodotti evitare l'esposizione diretta al fascio. 176 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 187
sono parti su cui effettuare l'assistenza tecnica. Se si sospetta un problema in una di queste parti, rivolgersi ad un tecnico di manutenzione. Appendix B. Related service information 177 - IBM 8862 | Hardware Maintenance Manual - Page 188
: E' possibile che siano presenti livelli pericolosi di tensione, corrente ed energia. Solo i tecnici qualificati sono autorizzati a rimuovere i coperchi sui quali è posta la seguente etichetta. 178 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 189
Appendix B. Related service information 179 - IBM 8862 | Hardware Maintenance Manual - Page 190
180 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 191
Appendix B. Related service information 181 - IBM 8862 | Hardware Maintenance Manual - Page 192
182 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 193
Appendix B. Related service information 183 - IBM 8862 | Hardware Maintenance Manual - Page 194
184 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 195
Appendix B. Related service information 185 - IBM 8862 | Hardware Maintenance Manual - Page 196
Importante: Todas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea los cables de los dispositivos. toma de alimentaciín. 5. ENCIENDA el dispositivo. 186 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 197
Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un con instrumentos ípticos; evite la exposiciín directa al rayo. Appendix B. Related service information 187 - IBM 8862 | Hardware Maintenance Manual - Page 198
existe ninguna pieza que requiera mantenimiento. Si sospecha que alguna de estas piezas tiene un problema, póngase en contacto con un técnico de servicio. 188 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 199
de seguridad de la conexión. Consulte la información que viene con el dispositivo de IBM para obtener las especificaciones eléctricas. Declaración 14 PRECAUCIÓN: Es posible que haya niveles llevan la siguiente etiqueta un técnico de servicio cualificado. Appendix B. Related service information 189 - IBM 8862 | Hardware Maintenance Manual - Page 200
190 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 201
right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-IBM product, program, or service. IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not - IBM 8862 | Hardware Maintenance Manual - Page 202
, or service names may be trademarks or service marks of others. Important notes Processor speeds indicate the internal clock speed of the microprocessor; other factors also affect application performance. 192 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 203
Internet site at http://www.ibm.com/ibm/environment/products/prp.shtml. Battery return program This product may contain a sealed lead acid, nickel cadmium, nickel metal hydride, lithium, or lithium ion battery. Consult your user manual or service manual for specific battery information. The battery - IBM 8862 | Hardware Maintenance Manual - Page 204
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in systems in the United Kingdom. 194 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 205
responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to - IBM 8862 | Hardware Maintenance Manual - Page 206
196 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 207
problem 122 diskette drive activity LED 5 display problems 125 drive CD-ROM, replacing 38 © Copyright IBM problems 123 hard disk drive 123 intermittent problems 123 keyboard, non-USB 124 keyboard, USB 124 memory Ethernet controller, troubleshooting 27 ports 63 expansion enclosure problems 123 F fan, - IBM 8862 | Hardware Maintenance Manual - Page 208
rear of server 7 light path diagnostics about 18 light path errors 93 LOC (locator) LED 5 location LED 6 M memory installing 39 memory problems 125 messages service processor 109 Utility program using 12 198 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 209
132 ServerGuide using 12 service processor messages 109 SMI Handler messages 106 software problems 129 specifications 3 statements and server 9 turning on the server 8 U United States electronic emission Class A notice 194 United States FCC Class A notice 194 Universal Serial Bus (USB) problems - IBM 8862 | Hardware Maintenance Manual - Page 210
200 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide - IBM 8862 | Hardware Maintenance Manual - Page 211
- IBM 8862 | Hardware Maintenance Manual - Page 212
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 |
 |
IBM
xSeries
365
Types
8861,
8862
Hardware
Maintenance
Manual
and
Troubleshooting
Guide
E
Rserver
±²³