IBM 8862 Hardware Maintenance Manual - Page 132

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Note: See Chapter 7, "Parts listing, Types 8861, 8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. CD-ROM drive problems Symptom FRU/action CD-ROM drive is not recognized. 1. Verify that: v The IDE channel to which the CD-ROM drive is attached (primary or secondary) is enabled in the Configuration/Setup Utility program. If the server has a single IDE channel, only the primary channel can be used. v All cables and jumpers are installed correctly. v The correct device driver is installed for the CD-ROM drive. 2. Run CD-ROM drive diagnostic programs. 3. CD-ROM drive. 4. Cable. 5. Media interposer card. 6. I/O board. CD is not working properly. 1. Clean the CD. 2. Run CD-ROM drive diagnostic programs. 3. CD-ROM drive. CD-ROM drive tray is not 1. Insert the end of a straightened paper clip into the manual tray-release working. (The computer must be opening. turned on.) 2. Run CD-ROM drive diagnostic programs. 3. CD-ROM drive. Note: See Chapter 7, "Parts listing, Types 8861, 8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Diskette drive problems Symptom FRU/action Diskette drive activity LED stays 1. If there is a diskette in the drive, verify that: lit, or the server bypasses the v The diskette drive is enabled in the Configuration/Setup utility program. diskette drive. v The diskette is good and not damaged. (Try another diskette if you have one.) v The diskette is inserted correctly in the drive. v The diskette contains the necessary files to start the server. v The software program is working properly. v The cable is installed correctly (in the proper orientation). 2. To prevent diskette drive read/write errors, be sure the distance between monitors and diskette drives is at least 76 mm (3 in.). 3. Run diskette drive diagnostic programs. 4. Cable. 5. Diskette drive. 6. I/O board. 122 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

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Note:
See
Chapter
7,
“Parts
listing,
Types
8861,
8862,”
on
page
139
to
determine
which
components
are
replaceable
by
the
customer
and
which
components
must
be
replaced
by
an
IBM
field
service
technician.
CD-ROM
drive
problems
Symptom
FRU/action
CD-ROM
drive
is
not
recognized.
1.
Verify
that:
v
The
IDE
channel
to
which
the
CD-ROM
drive
is
attached
(primary
or
secondary)
is
enabled
in
the
Configuration/Setup
Utility
program.
If
the
server
has
a
single
IDE
channel,
only
the
primary
channel
can
be
used.
v
All
cables
and
jumpers
are
installed
correctly.
v
The
correct
device
driver
is
installed
for
the
CD-ROM
drive.
2.
Run
CD-ROM
drive
diagnostic
programs.
3.
CD-ROM
drive.
4.
Cable.
5.
Media
interposer
card.
6.
I/O
board.
CD
is
not
working
properly.
1.
Clean
the
CD.
2.
Run
CD-ROM
drive
diagnostic
programs.
3.
CD-ROM
drive.
CD-ROM
drive
tray
is
not
working.
(The
computer
must
be
turned
on.)
1.
Insert
the
end
of
a
straightened
paper
clip
into
the
manual
tray-release
opening.
2.
Run
CD-ROM
drive
diagnostic
programs.
3.
CD-ROM
drive.
Note:
See
Chapter
7,
“Parts
listing,
Types
8861,
8862,”
on
page
139
to
determine
which
components
are
replaceable
by
the
customer
and
which
components
must
be
replaced
by
an
IBM
field
service
technician.
Diskette
drive
problems
Symptom
FRU/action
Diskette
drive
activity
LED
stays
lit,
or
the
server
bypasses
the
diskette
drive.
1.
If
there
is
a
diskette
in
the
drive,
verify
that:
v
The
diskette
drive
is
enabled
in
the
Configuration/Setup
utility
program.
v
The
diskette
is
good
and
not
damaged.
(Try
another
diskette
if
you
have
one.)
v
The
diskette
is
inserted
correctly
in
the
drive.
v
The
diskette
contains
the
necessary
files
to
start
the
server.
v
The
software
program
is
working
properly.
v
The
cable
is
installed
correctly
(in
the
proper
orientation).
2.
To
prevent
diskette
drive
read/write
errors,
be
sure
the
distance
between
monitors
and
diskette
drives
is
at
least
76
mm
(3
in.).
3.
Run
diskette
drive
diagnostic
programs.
4.
Cable.
5.
Diskette
drive.
6.
I/O
board.
122
IBM
xSeries
365
Types
8861,
8862:
Hardware
Maintenance
Manual
and
Troubleshooting
Guide