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IBM 8862 Hardware Maintenance Manual - Page 101

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UPC - 000435172679

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Note: See Chapter 7, "Parts listing, Types 8861, 8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Error code/symptom FRU/action 00019704 (Processor 4 failed BIST) 1. Microprocessor 4 2. VRM4 3. Microprocessor tray assembly 00180100 (A PCI adapter has requested memory resources that are not available) 1. Reorder the adapters in the PCI slots. It is important that your boot device is positioned early in the scan order so that it is executed by POST. 2. Verify that the PCI adapter and all other adapters are set correctly in the Configuration/Setup Utility program. If the memory resource settings are not correct, change the settings. 3. If all memory resources are being used, you might need to remove an adapter to make memory available to the PCI adapter. Disabling the adapter BIOS on the adapter should correct the error. Refer to documentation provided with the adapter. 00180200 (No more I/O space available for PCI adapter) 1. Run Configuration/Setup. 2. Failing adapter. 3. I/O board. 00180300 (No more memory (above 1MB for PCI adapter)) 1. Run Configuration/Setup. 2. Failing adapter. 3. I/O board. 00180400 (No more memory (below 1MB for PCI adapter)) 1. Run Configuration/Setup. 2. Failing adapter. 3. I/O board. 00180500 (PCI option ROM checksum error) 1. Remove failing PCI card. 2. I/O board. 00180600 (PCI built-in self test failure) 1. Run Configuration/Setup. 2. Failing adapter. 3. I/O board. 00180700, 00180800 (General PCI error) 1. Verify that no devices have been disabled in CMOS. 2. I/O board. 3. PCI card 00181000 (PCI error) 1. Remove adapters in PCI slots. 2. I/O board. 00181100 (RXE100 communication error) 1. Check RXE-100 drawer management cable (RS-485). 2. Check service processor in host. 3. Verify DMC code level in RXE-100. 00181200 (RXE-100 requested slots unavailable) 1. Release slots from other shared host. 2. Verify code level in RXE-100. 3. Verify slot request in Configuration/Setup Utility program. 4. Check RIOG cable. 01295085 (ECC checking hardware test error) 1. Microprocessor 2. DIMM 3. Microprocessor tray assembly Chapter 6. Symptom-to-FRU index 91

Section	Page
About this manual	5
Important safety information	5
Online support	5
Contents	7
Chapter 1. Introduction	11
Related publications	11
Notices and statements used in this publication	12
Features and specifications	13
Server controls, LEDs, and power	14
Front view	14
Rear view	16
Light path diagnostics LED panel	18
Server power features	18
Turning on the server	18
Turning off the server	19
Chapter 2. Configuring the server	21
Using the Configuration/Setup Utility program	21
Using the ServerGuide Setup and Installation CD	22
Using the PXE boot agent utility program	22
Using the RAID configuration programs	23
Updating the integrated service processor firmware	23
Configuring the Gigabit Ethernet controllers	23
Remote Supervisor Adapter II	23
Chapter 3. Diagnostics	25
General checkout	25
Diagnostic tools overview	27
POST error logs	27
Viewing error logs from the Configuration/Setup Utility program	27
Viewing error logs from the diagnostic programs	28
Light path diagnostics	28
Microprocessor LEDs	29
DIMM LEDs	30
Remind button	31
Diagnostic programs and error messages	32
Diagnostic text messages	32
Starting the diagnostic programs	33
Viewing the test log	33
Viewing the system-error log	34
Recovering BIOS code	34
Password override jumper	35
Forcing a power-on	36
Power checkout	37
Ethernet controller troubleshooting	37
Chapter 4. Installing options	39
Installation guidelines	39
System reliability guidelines	39
Working inside a server with power on	40
Handling static-sensitive devices	40
Major components of the xSeries 365 server	41
Removing the cover and bezel	42
PCI or PCI-X adapters	43
Installing a PCI or PCI-X adapter	45
Removing a PCI or PCI-X adapter	46
Installing a hot-swap hard disk drive	46
Replacing the CD-ROM drive	48
Memory modules	49
DIMM banks and ports	50
DIMM installation	51
Installing a microprocessor	54
Installing a hot-swap power supply	61
Replacing the battery	63
Replacing a hot-swap fan	65
Replacing the memory cassette	66
Completing the installation	68
Installing the cover and bezel	68
Connecting the cables	69
RXE connector cabling	70
Gigabit Ethernet cabling	70
Updating the server configuration	70
I/O connectors	71
Server connectors	72
Remote Supervisor Adapter II connectors	72
Ethernet connector	73
Universal Serial Bus connector	73
RXE Expansion Port connector	74
Auxiliary-device (pointing device) connector	74
Keyboard connector	74
Serial connector	74
RXE Management Port connector	74
Power supply connector	75
SCSI connector	75
Chapter 5. FRU information (service only)	77
Microprocessor tray assembly	78
Microprocessor board connectors, jumpers and LEDs	78
Microprocessor removal	78
Thermal grease	79
Diskette drive	81
Operator information panel	82
Media interposer card	83
SCSI backplane	84
PCI switch card assembly	86
Adapter retainer bracket assembly	87
Power-supply structure	88
I/O board and power backplane assembly	89
I/O board connectors	89
I/O board LEDs	90
I/O board switches and jumpers	90
Replacing the I/O board and power backplane assembly	91
Chapter 6. Symptom-to-FRU index	95
Beep symptoms	96
No beep symptoms	97
POST error codes	98
Light path LED errors	103
Diagnostic error codes	105
System-error log entries	115
SMI handler messages	116
Service processor messages	119
Error symptoms	131
Power LED errors	140
SCSI error messages	142
ServeRAID (ISPR) error procedures	142
ServeRAID error codes	144
Undetermined problems	146
Problem-determination tips	147
Chapter 7. Parts listing, Types 8861, 8862	149
System	150
Keyboard CRUs	151
Power cord FRUs	152
Appendix A. Getting help and technical assistance	155
Before you call	155
Using the documentation	155
Getting help and information from the World Wide Web	155
Software service and support	156
Hardware service and support	156
Appendix B. Related service information	157
Safety information	157
General safety	157
Electrical safety	158
Safety inspection guide	159
Handling electrostatic discharge-sensitive devices	160
Grounding requirements	160
Safety notices (multilingual translations)	160
Appendix C. Notices	201
Edition notice	201
Trademarks	202
Important notes	202
Product recycling and disposal	203
Battery return program	203
Electronic emission notices	204
Federal Communications Commission (FCC) statement	204
Industry Canada Class A emission compliance statement	204
Australia and New Zealand Class A statement	204
United Kingdom telecommunications safety requirement	204
European Union EMC Directive conformance statement	205
Taiwanese Class A warning statement	205
Chinese Class A warning statement	205
Japanese Voluntary Control Council for Interference (VCCI) statement	205

Match case Limit results 1 per page

Note:

See

Chapter

“Parts

listing,

Types

8861,

8862,”

page

139

determine

which

components

are

replaceable

the

customer

and

which

components

must

replaced

IBM

field

service

technician.

Error

code/symptom

FRU/action

00019704

(Processor

failed

BIST)

Microprocessor

VRM4

Microprocessor

tray

assembly

00180100

PCI

adapter

has

requested

memory

resources

that

are

not

available)

Reorder

the

adapters

the

PCI

slots.

important

that

your

boot

device

positioned

early

the

scan

order

that

executed

POST.

Verify

that

the

PCI

adapter

and

all

other

adapters

are

set

correctly

the

Configuration/Setup

Utility

program.

the

memory

resource

settings

are

not

correct,

change

the

settings.

all

memory

resources

are

being

used,

you

might

need

remove

adapter

make

memory

available

the

PCI

adapter.

Disabling

the

adapter

BIOS

the

adapter

should

correct

the

error.

Refer

documentation

provided

with

the

adapter.

00180200

(No

I/O

space

available

for

PCI

adapter)

Run

Configuration/Setup.

Failing

adapter.

I/O

board.

00180300

(No

memory

(above

1MB

for

PCI

adapter))

Run

Configuration/Setup.

Failing

adapter.

I/O

board.

00180400

(No

memory

(below

1MB

for

PCI

adapter))

Run

Configuration/Setup.

Failing

adapter.

I/O

board.

00180500

(PCI

option

ROM

checksum

error)

Remove

failing

PCI

card.

I/O

board.

00180600

(PCI

built-in

self

test

failure)

Run

Configuration/Setup.

Failing

adapter.

I/O

board.

00180700,

00180800

(General

PCI

error)

Verify

that

devices

have

been

disabled

CMOS.

I/O

board.

PCI

card

00181000

(PCI

error)

Remove

adapters

PCI

slots.

I/O

board.

00181100

(RXE100

communication

error)

Check

RXE-100

drawer

management

cable

(RS-485).

Check

service

processor

host.

Verify

DMC

code

level

RXE-100.

00181200

(RXE-100

requested

slots

unavailable)

Release

slots

from

other

shared

host.

Verify

code

level

RXE-100.

Verify

slot

request

Configuration/Setup

Utility

program.

Check

RIOG

cable.

01295085

(ECC

checking

hardware

test

error)

Microprocessor

DIMM

Microprocessor

tray

assembly

Chapter

Symptom-to-FRU

index