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Service, processor, messages

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Service processor messages Following is an example of a typical service processor message. Date/Time: 2002/05/07 15:52:03 DMI Type: Source: SERVPROC Error Code: System Complex Powered Up Error Code: Error Data: Error Data This message indicates that the server was turned on at the recorded time. The possible service processor error messages are listed in the following table. Note: Try reseating a suspected component or reconnecting a cable before replacing the component. Note: See Chapter 7, "Parts listing, Types 8861, 8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Service Processor message FRU/action 1.8V Fault 1. If VRM indicator on light path is on, replace failing VRM 3 or 4. 2. Microprocessor tray assembly. 3. Power supply. 4. Power backplane. 12V A Bus Fault 1. Microprocessor tray assembly 2. Power backplane 12V B Bus Fault 1. VRM 3 o4r 4 2. Microprocessor tray assembly 3. Power backplane 12V C Bus Fault v Microprocessor tray assembly 12V D Bus Fault 1. Hard disk drive 2. SCSI cable 3. SCSI backplane 12V E Bus Fault 1. Reseat adapters. 2. I/O board assembly. 12V F Bus Fault 1. SCSI backplane 2. I/O board assembly 12V G Bus Fault 1. Fan 2. Power backplane 12V Planar Fault v Power backplane 2.5V Fault 1. Memory cassette 2. Microprocessor tray assembly 3. Power backplane Chapter 6. Symptom-to-FRU index 109

Section	Page
About this manual	5
Important safety information	5
Online support	5
Contents	7
Chapter 1. Introduction	11
Related publications	11
Notices and statements used in this publication	12
Features and specifications	13
Server controls, LEDs, and power	14
Front view	14
Rear view	16
Light path diagnostics LED panel	18
Server power features	18
Turning on the server	18
Turning off the server	19
Chapter 2. Configuring the server	21
Using the Configuration/Setup Utility program	21
Using the ServerGuide Setup and Installation CD	22
Using the PXE boot agent utility program	22
Using the RAID configuration programs	23
Updating the integrated service processor firmware	23
Configuring the Gigabit Ethernet controllers	23
Remote Supervisor Adapter II	23
Chapter 3. Diagnostics	25
General checkout	25
Diagnostic tools overview	27
POST error logs	27
Viewing error logs from the Configuration/Setup Utility program	27
Viewing error logs from the diagnostic programs	28
Light path diagnostics	28
Microprocessor LEDs	29
DIMM LEDs	30
Remind button	31
Diagnostic programs and error messages	32
Diagnostic text messages	32
Starting the diagnostic programs	33
Viewing the test log	33
Viewing the system-error log	34
Recovering BIOS code	34
Password override jumper	35
Forcing a power-on	36
Power checkout	37
Ethernet controller troubleshooting	37
Chapter 4. Installing options	39
Installation guidelines	39
System reliability guidelines	39
Working inside a server with power on	40
Handling static-sensitive devices	40
Major components of the xSeries 365 server	41
Removing the cover and bezel	42
PCI or PCI-X adapters	43
Installing a PCI or PCI-X adapter	45
Removing a PCI or PCI-X adapter	46
Installing a hot-swap hard disk drive	46
Replacing the CD-ROM drive	48
Memory modules	49
DIMM banks and ports	50
DIMM installation	51
Installing a microprocessor	54
Installing a hot-swap power supply	61
Replacing the battery	63
Replacing a hot-swap fan	65
Replacing the memory cassette	66
Completing the installation	68
Installing the cover and bezel	68
Connecting the cables	69
RXE connector cabling	70
Gigabit Ethernet cabling	70
Updating the server configuration	70
I/O connectors	71
Server connectors	72
Remote Supervisor Adapter II connectors	72
Ethernet connector	73
Universal Serial Bus connector	73
RXE Expansion Port connector	74
Auxiliary-device (pointing device) connector	74
Keyboard connector	74
Serial connector	74
RXE Management Port connector	74
Power supply connector	75
SCSI connector	75
Chapter 5. FRU information (service only)	77
Microprocessor tray assembly	78
Microprocessor board connectors, jumpers and LEDs	78
Microprocessor removal	78
Thermal grease	79
Diskette drive	81
Operator information panel	82
Media interposer card	83
SCSI backplane	84
PCI switch card assembly	86
Adapter retainer bracket assembly	87
Power-supply structure	88
I/O board and power backplane assembly	89
I/O board connectors	89
I/O board LEDs	90
I/O board switches and jumpers	90
Replacing the I/O board and power backplane assembly	91
Chapter 6. Symptom-to-FRU index	95
Beep symptoms	96
No beep symptoms	97
POST error codes	98
Light path LED errors	103
Diagnostic error codes	105
System-error log entries	115
SMI handler messages	116
Service processor messages	119
Error symptoms	131
Power LED errors	140
SCSI error messages	142
ServeRAID (ISPR) error procedures	142
ServeRAID error codes	144
Undetermined problems	146
Problem-determination tips	147
Chapter 7. Parts listing, Types 8861, 8862	149
System	150
Keyboard CRUs	151
Power cord FRUs	152
Appendix A. Getting help and technical assistance	155
Before you call	155
Using the documentation	155
Getting help and information from the World Wide Web	155
Software service and support	156
Hardware service and support	156
Appendix B. Related service information	157
Safety information	157
General safety	157
Electrical safety	158
Safety inspection guide	159
Handling electrostatic discharge-sensitive devices	160
Grounding requirements	160
Safety notices (multilingual translations)	160
Appendix C. Notices	201
Edition notice	201
Trademarks	202
Important notes	202
Product recycling and disposal	203
Battery return program	203
Electronic emission notices	204
Federal Communications Commission (FCC) statement	204
Industry Canada Class A emission compliance statement	204
Australia and New Zealand Class A statement	204
United Kingdom telecommunications safety requirement	204
European Union EMC Directive conformance statement	205
Taiwanese Class A warning statement	205
Chinese Class A warning statement	205
Japanese Voluntary Control Council for Interference (VCCI) statement	205

Match case Limit results 1 per page

Service

processor

messages

Following

example

typical

service

processor

message.

Date/Time:

2002/05/07

15:52:03

DMI

Type:

Source:

SERVPROC

Error

Code:

System

Complex

Powered

Error

Code:

Error

Data:

Error

Data:

This

message

indicates

that

the

server

was

turned

the

recorded

time.

The

possible

service

processor

error

messages

are

listed

the

following

table.

Note:

Try

reseating

suspected

component

reconnecting

cable

before

replacing

the

component.

Note:

See

Chapter

“Parts

listing,

Types

8861,

8862,”

page

139

determine

which

components

are

replaceable

the

customer

and

which

components

must

replaced

IBM

field

service

technician.

Service

Processor

message

FRU/action

1.8V

Fault

VRM

indicator

light

path

on,

replace

failing

VRM

Microprocessor

tray

assembly.

Power

supply.

Power

backplane.

12V

Bus

Fault

Microprocessor

tray

assembly

Power

backplane

12V

Bus

Fault

VRM

o4r

Microprocessor

tray

assembly

Power

backplane

12V

Bus

Fault

Microprocessor

tray

assembly

12V

Bus

Fault

Hard

disk

drive

SCSI

cable

SCSI

backplane

12V

Bus

Fault

Reseat

adapters.

I/O

board

assembly.

12V

Bus

Fault

SCSI

backplane

I/O

board

assembly

12V

Bus

Fault

Fan

Power

backplane

12V

Planar

Fault

Power

backplane

2.5V

Fault

Memory

cassette

Microprocessor

tray

assembly

Power

backplane

Chapter

Symptom-to-FRU

index

109