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IBM 8862 Hardware Maintenance Manual - Page 134

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Note: See Chapter 7, "Parts listing, Types 8861, 8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Keyboard, mouse, or pointing-device problems (non-USB) Symptom FRU/action All or some keys on the keyboard do not work. 1. Verify that: v The keyboard cable is securely connected to the server, and that the keyboard and mouse cables are not reversed. v Both the server and the monitor are turned on. 2. Keyboard. 3. I/O board. The mouse or pointing device does not work. 1. Verify that: v The mouse or pointing-device cable is securely connected, and that the keyboard and mouse cables are not reversed. v The mouse device drivers are installed correctly. v Both the server and the monitor are turned on. 2. Mouse or pointing device. 3. I/O board. Note: See Chapter 7, "Parts listing, Types 8861, 8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. USB keyboard, mouse, or pointing-device problems Symptom FRU/action All or some keys on the keyboard do not work. 1. Verify that the keyboard cable is securely connected to the server, and the keyboard and mouse cables are not reversed. 2. Verify that the server and the monitor are turned on. 3. Keyboard. 4. I/O board. Note: After installing a USB keyboard, you might need to use the Configuration/Setup Utility to enable keyboardless operation to prevent POST error message 301 from being displayed during startup. The USB mouse or USB pointing device does not work. 1. Verify that the mouse or pointing-device USB cable is securely connected to the server, that the keyboard and mouse or pointing-device cables are not reversed, and that the device drivers are installed correctly. 2. Make sure that the system and the monitor are turned on. 3. Make sure that the USB mouse support is enabled in BIOS. 4. If a USB hub is in use, disconnect the USB device from the hub and connect it directly to the server. 5. Mouse or pointing device. 6. I/O board. 124 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Section	Page
About this manual	5
Important safety information	5
Online support	5
Contents	7
Chapter 1. Introduction	11
Related publications	11
Notices and statements used in this publication	12
Features and specifications	13
Server controls, LEDs, and power	14
Front view	14
Rear view	16
Light path diagnostics LED panel	18
Server power features	18
Turning on the server	18
Turning off the server	19
Chapter 2. Configuring the server	21
Using the Configuration/Setup Utility program	21
Using the ServerGuide Setup and Installation CD	22
Using the PXE boot agent utility program	22
Using the RAID configuration programs	23
Updating the integrated service processor firmware	23
Configuring the Gigabit Ethernet controllers	23
Remote Supervisor Adapter II	23
Chapter 3. Diagnostics	25
General checkout	25
Diagnostic tools overview	27
POST error logs	27
Viewing error logs from the Configuration/Setup Utility program	27
Viewing error logs from the diagnostic programs	28
Light path diagnostics	28
Microprocessor LEDs	29
DIMM LEDs	30
Remind button	31
Diagnostic programs and error messages	32
Diagnostic text messages	32
Starting the diagnostic programs	33
Viewing the test log	33
Viewing the system-error log	34
Recovering BIOS code	34
Password override jumper	35
Forcing a power-on	36
Power checkout	37
Ethernet controller troubleshooting	37
Chapter 4. Installing options	39
Installation guidelines	39
System reliability guidelines	39
Working inside a server with power on	40
Handling static-sensitive devices	40
Major components of the xSeries 365 server	41
Removing the cover and bezel	42
PCI or PCI-X adapters	43
Installing a PCI or PCI-X adapter	45
Removing a PCI or PCI-X adapter	46
Installing a hot-swap hard disk drive	46
Replacing the CD-ROM drive	48
Memory modules	49
DIMM banks and ports	50
DIMM installation	51
Installing a microprocessor	54
Installing a hot-swap power supply	61
Replacing the battery	63
Replacing a hot-swap fan	65
Replacing the memory cassette	66
Completing the installation	68
Installing the cover and bezel	68
Connecting the cables	69
RXE connector cabling	70
Gigabit Ethernet cabling	70
Updating the server configuration	70
I/O connectors	71
Server connectors	72
Remote Supervisor Adapter II connectors	72
Ethernet connector	73
Universal Serial Bus connector	73
RXE Expansion Port connector	74
Auxiliary-device (pointing device) connector	74
Keyboard connector	74
Serial connector	74
RXE Management Port connector	74
Power supply connector	75
SCSI connector	75
Chapter 5. FRU information (service only)	77
Microprocessor tray assembly	78
Microprocessor board connectors, jumpers and LEDs	78
Microprocessor removal	78
Thermal grease	79
Diskette drive	81
Operator information panel	82
Media interposer card	83
SCSI backplane	84
PCI switch card assembly	86
Adapter retainer bracket assembly	87
Power-supply structure	88
I/O board and power backplane assembly	89
I/O board connectors	89
I/O board LEDs	90
I/O board switches and jumpers	90
Replacing the I/O board and power backplane assembly	91
Chapter 6. Symptom-to-FRU index	95
Beep symptoms	96
No beep symptoms	97
POST error codes	98
Light path LED errors	103
Diagnostic error codes	105
System-error log entries	115
SMI handler messages	116
Service processor messages	119
Error symptoms	131
Power LED errors	140
SCSI error messages	142
ServeRAID (ISPR) error procedures	142
ServeRAID error codes	144
Undetermined problems	146
Problem-determination tips	147
Chapter 7. Parts listing, Types 8861, 8862	149
System	150
Keyboard CRUs	151
Power cord FRUs	152
Appendix A. Getting help and technical assistance	155
Before you call	155
Using the documentation	155
Getting help and information from the World Wide Web	155
Software service and support	156
Hardware service and support	156
Appendix B. Related service information	157
Safety information	157
General safety	157
Electrical safety	158
Safety inspection guide	159
Handling electrostatic discharge-sensitive devices	160
Grounding requirements	160
Safety notices (multilingual translations)	160
Appendix C. Notices	201
Edition notice	201
Trademarks	202
Important notes	202
Product recycling and disposal	203
Battery return program	203
Electronic emission notices	204
Federal Communications Commission (FCC) statement	204
Industry Canada Class A emission compliance statement	204
Australia and New Zealand Class A statement	204
United Kingdom telecommunications safety requirement	204
European Union EMC Directive conformance statement	205
Taiwanese Class A warning statement	205
Chinese Class A warning statement	205
Japanese Voluntary Control Council for Interference (VCCI) statement	205

Match case Limit results 1 per page

Note:

See

Chapter

“Parts

listing,

Types

8861,

8862,”

page

139

determine

which

components

are

replaceable

the

customer

and

which

components

must

replaced

IBM

field

service

technician.

Keyboard,

mouse,

pointing-device

problems

(non-USB)

Symptom

FRU/action

All

some

keys

the

keyboard

not

work.

Verify

that:

The

keyboard

cable

securely

connected

the

server,

and

that

the

keyboard

and

mouse

cables

are

not

reversed.

Both

the

server

and

the

monitor

are

turned

on.

Keyboard.

I/O

board.

The

mouse

pointing

device

does

not

work.

Verify

that:

The

mouse

pointing-device

cable

securely

connected,

and

that

the

keyboard

and

mouse

cables

are

not

reversed.

The

mouse

device

drivers

are

installed

correctly.

Both

the

server

and

the

monitor

are

turned

on.

Mouse

pointing

device.

I/O

board.

Note:

See

Chapter

“Parts

listing,

Types

8861,

8862,”

page

139

determine

which

components

are

replaceable

the

customer

and

which

components

must

replaced

IBM

field

service

technician.

USB

keyboard,

mouse,

pointing-device

problems

Symptom

FRU/action

All

some

keys

the

keyboard

not

work.

Verify

that

the

keyboard

cable

securely

connected

the

server,

and

the

keyboard

and

mouse

cables

are

not

reversed.

Verify

that

the

server

and

the

monitor

are

turned

on.

Keyboard.

I/O

board.

Note:

After

installing

USB

keyboard,

you

might

need

use

the

Configuration/Setup

Utility

enable

keyboardless

operation

prevent

POST

error

message

301

from

being

displayed

during

startup.

The

USB

mouse

USB

pointing

device

does

not

work.

Verify

that

the

mouse

pointing-device

USB

cable

securely

connected

the

server,

that

the

keyboard

and

mouse

pointing-device

cables

are

not

reversed,

and

that

the

device

drivers

are

installed

correctly.

Make

sure

that

the

system

and

the

monitor

are

turned

on.

Make

sure

that

the

USB

mouse

support

enabled

BIOS.

USB

hub

use,

disconnect

the

USB

device

from

the

hub

and

connect

directly

the

server.

Mouse

pointing

device.

I/O

board.

124

IBM

xSeries

365

Types

8861,

8862:

Hardware

Maintenance

Manual

and

Troubleshooting

Guide