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Note: See Chapter 7, "Parts listing, Types 8861, 8862," on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Error code/symptom FRU/action 217-xxx-003 (Failed BIOS Fixed Disk test) v Hard disk drive 4 Note: If RAID is configured, the fixed disk number refers to the RAID logical array. 217-xxx-004 (Failed BIOS Fixed Disk test) v Hard disk drive 5 Note: If RAID is configured, the fixed disk number refers to the RAID logical array. 217-xxx-005 (Failed BIOS Fixed Disk test) v Hard disk drive 6 Note: If RAID is configured, the fixed disk number refers to the RAID logical array. 217-xxx-006 (Failed BIOS Fixed Disk test) v Hard disk drive 7 Note: If RAID is configured, the fixed disk number refers to the RAID logical array. 217-xxx-007 (Failed BIOS Fixed Disk test) v Hard disk drive 8 Note: If RAID is configured, the fixed disk number refers to the RAID logical array. 217-xxx-008 (Failed BIOS Fixed Disk test) v Hard disk drive 9 Note: If RAID is configured, the fixed disk number refers to the RAID logical array. 217-198-xxx (Could Not Establish Drive Parameters) 1. Check drive cables and terminators 2. Hard disk drive 264-xxx-0nn (Failed Tape Drive test) 1. Tape cartridge 2. Tape drive 3. Tape drive SCSI cable 264-xxx-999 (nn = SCSI ID of failing Tape 1. Tape cartridge, if user executed the Read/Write Tape Drive test (xxx Drive) = 256) 2. SCSI or power cable connected to the tape drive with SCSI ID nn 3. Tape drive with SCSI ID nn (refer to Help and Service Information appendix of tape drive's User Guide) 4. SCSI controller (run SCSI controller diagnostic to determine of SCSI bus is functioning properly.) 301-xxx-000 (Failed Keyboard test) 1. Note: After installing a USB keyboard, you might need to use the 2. Configuration/Setup Utility program to enable keyboardless operation and prevent the POST error message 301 from being displayed during startup. Keyboard I/O board 302-xxx-xxx (Failed mouse test) 1. Mouse 2. I/O board 305-xxx-xxx (Failed video monitor test) 1. Video monitor 2. I/O board 405-xxx-000 (Failed Ethernet test on controller on I/O board) 1. Verify that Ethernet is not disabled in BIOS. 2. Run loopback diagnostic. 3. I/O board. 104 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Section	Page
About this manual	5
Important safety information	5
Online support	5
Contents	7
Chapter 1. Introduction	11
Related publications	11
Notices and statements used in this publication	12
Features and specifications	13
Server controls, LEDs, and power	14
Front view	14
Rear view	16
Light path diagnostics LED panel	18
Server power features	18
Turning on the server	18
Turning off the server	19
Chapter 2. Configuring the server	21
Using the Configuration/Setup Utility program	21
Using the ServerGuide Setup and Installation CD	22
Using the PXE boot agent utility program	22
Using the RAID configuration programs	23
Updating the integrated service processor firmware	23
Configuring the Gigabit Ethernet controllers	23
Remote Supervisor Adapter II	23
Chapter 3. Diagnostics	25
General checkout	25
Diagnostic tools overview	27
POST error logs	27
Viewing error logs from the Configuration/Setup Utility program	27
Viewing error logs from the diagnostic programs	28
Light path diagnostics	28
Microprocessor LEDs	29
DIMM LEDs	30
Remind button	31
Diagnostic programs and error messages	32
Diagnostic text messages	32
Starting the diagnostic programs	33
Viewing the test log	33
Viewing the system-error log	34
Recovering BIOS code	34
Password override jumper	35
Forcing a power-on	36
Power checkout	37
Ethernet controller troubleshooting	37
Chapter 4. Installing options	39
Installation guidelines	39
System reliability guidelines	39
Working inside a server with power on	40
Handling static-sensitive devices	40
Major components of the xSeries 365 server	41
Removing the cover and bezel	42
PCI or PCI-X adapters	43
Installing a PCI or PCI-X adapter	45
Removing a PCI or PCI-X adapter	46
Installing a hot-swap hard disk drive	46
Replacing the CD-ROM drive	48
Memory modules	49
DIMM banks and ports	50
DIMM installation	51
Installing a microprocessor	54
Installing a hot-swap power supply	61
Replacing the battery	63
Replacing a hot-swap fan	65
Replacing the memory cassette	66
Completing the installation	68
Installing the cover and bezel	68
Connecting the cables	69
RXE connector cabling	70
Gigabit Ethernet cabling	70
Updating the server configuration	70
I/O connectors	71
Server connectors	72
Remote Supervisor Adapter II connectors	72
Ethernet connector	73
Universal Serial Bus connector	73
RXE Expansion Port connector	74
Auxiliary-device (pointing device) connector	74
Keyboard connector	74
Serial connector	74
RXE Management Port connector	74
Power supply connector	75
SCSI connector	75
Chapter 5. FRU information (service only)	77
Microprocessor tray assembly	78
Microprocessor board connectors, jumpers and LEDs	78
Microprocessor removal	78
Thermal grease	79
Diskette drive	81
Operator information panel	82
Media interposer card	83
SCSI backplane	84
PCI switch card assembly	86
Adapter retainer bracket assembly	87
Power-supply structure	88
I/O board and power backplane assembly	89
I/O board connectors	89
I/O board LEDs	90
I/O board switches and jumpers	90
Replacing the I/O board and power backplane assembly	91
Chapter 6. Symptom-to-FRU index	95
Beep symptoms	96
No beep symptoms	97
POST error codes	98
Light path LED errors	103
Diagnostic error codes	105
System-error log entries	115
SMI handler messages	116
Service processor messages	119
Error symptoms	131
Power LED errors	140
SCSI error messages	142
ServeRAID (ISPR) error procedures	142
ServeRAID error codes	144
Undetermined problems	146
Problem-determination tips	147
Chapter 7. Parts listing, Types 8861, 8862	149
System	150
Keyboard CRUs	151
Power cord FRUs	152
Appendix A. Getting help and technical assistance	155
Before you call	155
Using the documentation	155
Getting help and information from the World Wide Web	155
Software service and support	156
Hardware service and support	156
Appendix B. Related service information	157
Safety information	157
General safety	157
Electrical safety	158
Safety inspection guide	159
Handling electrostatic discharge-sensitive devices	160
Grounding requirements	160
Safety notices (multilingual translations)	160
Appendix C. Notices	201
Edition notice	201
Trademarks	202
Important notes	202
Product recycling and disposal	203
Battery return program	203
Electronic emission notices	204
Federal Communications Commission (FCC) statement	204
Industry Canada Class A emission compliance statement	204
Australia and New Zealand Class A statement	204
United Kingdom telecommunications safety requirement	204
European Union EMC Directive conformance statement	205
Taiwanese Class A warning statement	205
Chinese Class A warning statement	205
Japanese Voluntary Control Council for Interference (VCCI) statement	205

Match case Limit results 1 per page

Note:

See

Chapter

“Parts

listing,

Types

8861,

8862,”

page

139

determine

which

components

are

replaceable

the

customer

and

which

components

must

replaced

IBM

field

service

technician.

Error

code/symptom

FRU/action

217-xxx-003

(Failed

BIOS

Fixed

Disk

test)

Note:

RAID

configured,

the

fixed

disk

number

refers

the

RAID

logical

array.

Hard

disk

drive

217-xxx-004

(Failed

BIOS

Fixed

Disk

test)

Note:

RAID

configured,

the

fixed

disk

number

refers

the

RAID

logical

array.

Hard

disk

drive

217-xxx-005

(Failed

BIOS

Fixed

Disk

test)

Note:

RAID

configured,

the

fixed

disk

number

refers

the

RAID

logical

array.

Hard

disk

drive

217-xxx-006

(Failed

BIOS

Fixed

Disk

test)

Note:

RAID

configured,

the

fixed

disk

number

refers

the

RAID

logical

array.

Hard

disk

drive

217-xxx-007

(Failed

BIOS

Fixed

Disk

test)

Note:

RAID

configured,

the

fixed

disk

number

refers

the

RAID

logical

array.

Hard

disk

drive

217-xxx-008

(Failed

BIOS

Fixed

Disk

test)

Note:

RAID

configured,

the

fixed

disk

number

refers

the

RAID

logical

array.

Hard

disk

drive

217-198-xxx

(Could

Not

Establish

Drive

Parameters)

Check

drive

cables

and

terminators

Hard

disk

drive

264-xxx-0nn

(Failed

Tape

Drive

test)

Tape

cartridge

Tape

drive

Tape

drive

SCSI

cable

264-xxx-999

(nn

SCSI

failing

Tape

Drive)

Tape

cartridge,

user

executed

the

Read/Write

Tape

Drive

test

(xxx

256)

SCSI

power

cable

connected

the

tape

drive

with

SCSI

Tape

drive

with

SCSI

(refer

Help

and

Service

Information

appendix

tape

drive’s

User

Guide)

SCSI

controller

(run

SCSI

controller

diagnostic

determine

SCSI

bus

functioning

properly.)

301-xxx-000

(Failed

Keyboard

test)

Note:

After

installing

USB

keyboard,

you

might

need

use

the

Configuration/Setup

Utility

program

enable

keyboardless

operation

and

prevent

the

POST

error

message

301

from

being

displayed

during

startup.

Keyboard

I/O

board

302-xxx-xxx

(Failed

mouse

test)

Mouse

I/O

board

305-xxx-xxx

(Failed

video

monitor

test)

Video

monitor

I/O

board

405-xxx-000

(Failed

Ethernet

test

controller

I/O

board)

Verify

that

Ethernet

not

disabled

BIOS.

Run

loopback

diagnostic.

I/O

board.

104

IBM

xSeries

365

Types

8861,

8862:

Hardware

Maintenance

Manual

and

Troubleshooting

Guide