Ricoh Aficio MP 5002 User Guide

Ricoh Aficio MP 5002 Manual

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  • Ricoh Aficio MP 5002 | User Guide - Page 1
    User Guide What You Can Do with This Machine Getting Started Copy Fax Print Scan Document Server Web Image Monitor Adding Paper and Toner Troubleshooting Appendix For information not in this manual, refer to the HTML/PDF files on the supplied CD-ROM. Read this manual carefully before you use this
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    Machine's External Options (mainly North America 35 Guide to the Names and Functions of the Machine's Control Panel 37 How to Use the [Home] Screen...40 Adding Icons to the [Home] Screen...41 Registering Functions in a Program...45 Example of Programs...47 Turning On/Off the Power...51 1
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    71 Copying onto Envelopes from the Paper Tray 72 Finishing...73 Staple...73 Punch...75 Storing Data in the Document Server...78 4. Fax Basic Procedure for Transmissions (Memory Transmission 79 Registering a Fax Destination...81 Deleting a Fax Destination...82 Transmitting while Checking
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    Printing the Journal Manually...92 5. Print Quick Install...93 Displaying the Printer Driver Properties...94 Standard Printing...95 When Using the PCL 6 Printer Driver...95 Locked Print...96 Sending a Locked Print File...96 Printing a Locked Print an E-mail Address Manually...114 Basic Procedure
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    Specifying Scan Settings...118 7. Document Server Storing Data...119 Printing Stored Documents...121 8. Web Image Monitor Displaying Top Page...123 Viewing Received Fax Documents Using Web Image Monitor 125 9. Adding Paper and Toner Loading Paper into Paper Trays...127 Loading Paper into the Bypass
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    INDEX...219 5
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    paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors Indicates instructions stored in a file on a provided CD-ROM. (mainly Europe and Asia) (mainly North
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    machine is a region A model: • CODE XXXX -27, -29, -67, -69 • 220-240 V (mainly North America) If the label contains the following, your machine is a region B model: • CODE XXXX -17, -18, -57, -58 • 120-127 V • Dimensions in this manual are given in two units of measure: metric and inch. If your
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    Names of Major Features In this manual, major features of the machine are referred to as follows: • Auto Document Feeder ADF • Large capacity tray LCT 8
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    . I Want to Save Paper BRL059S Printing multi-page documents on both sides of sheets (Duplex Copy) See "Duplex Copying", Copy/ Document Server . Printing multi-page documents and received faxes on a single sheet (Combine (Copier/Fax)) See "Combined Copying", Copy/ Document Server . See "Combine Two
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    transmitted faxes to electronic formats and sending them to a computer See "Overview of Folder Transmission Function", Fax . Managing and using documents converted to electronic formats (Document Server) See "Relationship between Document Server and Other Functions", Copy/ Document Server . 10
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    the Address Book", Fax . See "Entering an E-mail Address Manually", Scan . Using Web Image Monitor to register destinations from a computer See "Registering Internet Fax Destination Information Using Web Image Monitor", Fax . Downloading destinations registered in the machine to the LAN-Fax driver
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    Functions . Registering frequently-used settings as initial settings (Program as Defaults (Copier/Document Server/Fax/Scanner)) See "Changing the Default Functions of the Initial Screen", Convenient Functions . Registering frequently-used printing settings to the printer driver See "Using One Click
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    on the [Home] screen. CJQ611 • You can add shortcuts to often used programs or Web pages to the [Home] screen. The programs or Web pages can be recalled easily by pressing the shortcut icons. • You can display only the icons of functions and shortcuts that you use. • You can change the order of the
  • Ricoh Aficio MP 5002 | User Guide - Page 16
    is different from that of the paper you are copying onto, the machine rotates the original image by 90 degrees and fits it on the copy paper. • Copier functions such as Duplex, Combine, Booklet, and Magazine allow you to save on paper by copying multiple pages onto single sheets. • You can copy
  • Ricoh Aficio MP 5002 | User Guide - Page 17
    Data Using Various Functions You Can Print Data Using Various Functions CJQ614 • This machine supports network and local connections. • You can send PDF files directly to the machine for printing, without having to open a PDF application. • You can print or delete print jobs stored on the machine
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    network. You can also change print settings and print multiple documents (Document Server). CJQ603 • You can retrieve stored documents scanned in scanner mode to your computer. • Using the file format converter, you can download documents stored in copier, Document Server, or printer mode to your
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    You Can Send and Receive Faxes without Paper Reception You can store and save received fax documents as electronic formats in the machine's hard disk without printing them. CJQ604 You can use Web Image Monitor to check, print, delete, retrieve, or download documents using your computer (Storing
  • Ricoh Aficio MP 5002 | User Guide - Page 20
    Machine CJQ605 • To send a fax, print from the Windows application you are working with, select LAN-Fax as the printer, and then specify the destination. • You can also check the sent image data. • For details about the machine's settings, see "Network Settings Requirements", Connecting the Machine
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    via Internet Fax or from computers (Internet Fax Reception and Mail to Print). • Internet Fax compatible machines and computers that have e-mail addresses can receive email messages via Internet Fax. IP-Fax The IP-Fax function sends or receives documents between two facsimiles directly via a TCP
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    1. What You Can Do with This Machine • For details about how to transmit and receive documents over the Internet, see "Transmission" and "Reception", Fax . 20
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    To use the remote fax function, install the fax connection unit on the client-side machine and remote machine. • The procedure for sending faxes is as same as that of for the machine with the fax unit. When a job has finished, confirm results displayed on sending history or printed on reports. • You
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    files directly to server or send them to a folder in a computer on the same network. • You can use Web Services on Devices (WSD) to send scan files to a client computer. *1 The ScanRouter delivery software is no longer available for sale. • See Fax , Scan , or Connecting the Machine/ System Settings
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    without authorization. • By setting passwords, you can prevent unauthorized access via the network. • You can erase or encrypt the data on the hard disk to prevent the information from leaking out. • You can limit the volume of the usage of the machine for each user. • See Security Guide . 23
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    tray is running out of paper, register information in the Address Book, specify the network settings, configure and change the system settings, manage jobs, print the job history, and configure the authentication settings. • See Connecting the Machine/ System Settings or Web Image Monitor Help. 24
  • Ricoh Aficio MP 5002 | User Guide - Page 27
    copy prevention. If the document is copied, scanned, or stored in a Document Server by a copier or multifunction printer, the embedded text appears conspicuous in the copy, discouraging such unauthorized copying. • For details, see the printer driver Help, Print , and Security Guide . 25
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    1. What You Can Do with This Machine 26
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    This chapter describes how to start using this machine. Guide to Names and Functions of Components Guide to Components (mainly Europe and Asia) • Do not obstruct the the ADF, the ADF will automatically feed the originals one by one. The ADF scans both sides of an original one side at a time. 27
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    overheating. 4. Main power switch To operate the machine, the main power switch must be on. If it is off, open the cover and turn the switch on. 5. Control panel See p.37 "Guide to the Names and Functions of the Machine's Control Panel". 6. Internal tray 1 Copied/printed paper and fax messages are
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    adhesive labels). 3. Paper guides When loading paper in the bypass tray, align the paper guides flush against the paper. 4. Extender Pull this extender out when loading sheets larger than A4 5. Lower right cover , 81/2 × 11 in the bypass tray. Open this cover when a paper jam occurs. Rear and
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    Guide to Components (mainly automatically feed the originals one by one. The ADF scans both sides of an original one side at a time. 2. Exposure glass Place originals face down here. 3. Ventilation holes Prevent overheating. 4. Main power switch To operate the machine, the main power switch
  • Ricoh Aficio MP 5002 | User Guide - Page 33
    See p.37 "Guide to the Names and Functions of the Machine's Control Panel". 6. Internal tray 1 Copied/printed paper and fax messages are delivered here. 7. Front cover Open to access the inside of the machine. 8. Paper trays (trays 1-2) Load paper here. 9. Lower paper trays Load paper here. Front
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    2. Getting Started 4. Extender Pull this extender out when loading sheets larger than A4 , 81/2 × 11 5. Lower right cover Open this cover when a paper jam occurs. in the bypass tray. Rear and left view 1 1 1 CJS303 1. Ventilation holes Prevent overheating. 32
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    Options Guide to Functions of the Machine's External Options Europe and Asia) (mainly 12 9 8 1 2 11 7 6 10 5 4 1. Exposure glass cover Lower this cover over originals. 2. ADF Load a stack of originals here. They will feed in automatically. 3. Tray 3 (LCT) Holds up to 2,000 sheets of paper
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    tray If you select this as the output tray, copied/printed paper and fax messages are delivered here face down. 10. Finisher SR3120 Sorts, stacks, staples, and punches multiple sheets of paper. Consists of the following paper trays: • Finisher upper tray • Finisher shift tray 11. Booklet Finisher
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    America) (mainly North 11 8 1 7 10 6 5 9 4 3 2 CJS305 1. Handset Used as a receiver when a fax unit is installed. Allows you to use the On Hook Dial and Manual Dial functions. It also allows you to use the machine as a telephone. 2. Tray 3 (LCT) Holds up to 2,000 sheets of paper. 3. Large
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    this as the output tray, copied/printed paper and fax messages are delivered here face down. 9. Finisher SR3120 Sorts, stacks, staples, and punches multiple sheets of paper. Consists of the following paper trays: • Finisher upper tray • Finisher shift tray 10. Booklet Finisher SR3110 Sorts, stacks
  • Ricoh Aficio MP 5002 | User Guide - Page 39
    , see "Configuring function keys", Getting Started . 3. Display panel Displays keys for each function, operation status, or messages. See "How to Use the Screens on the Control Panel", Getting Started . 4. [Reset] key Press to clear the current settings. 5. [Program] key (copier, Document Server
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    or reset, or immediately after the main power switch is turned on. See "Changing the Default Functions of the Initial Screen", Convenient Functions . 6. [Interrupt] key Press to make interrupt copies. See "Interrupt Copy", Copy/ Document Server . 7. Main power indicator The main power indicator
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    Guide to the Names and Functions of the fax memory. See "Substitute Reception", Fax . • Confidential File indicator Lights continuously while personal box data is being received. Blinks while Memory Lock file is being received. See "Personal Boxes" and "Printing a File Received with Memory Lock", Fax
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    how to make settings for the printer function, see Print . 5. Home screen image You can display an image on the [Home] screen, such as a corporate logo. To change the image, see "Displaying the Image on the [Home] Screen", Convenient Functions . 6. / Press to switch pages when the icons are not
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    Press to store or print documents on the machine's hard disk. For details about how to use the Document Server function, see Copy/ Document Server . Adding Icons to the [Home] Screen You can add shortcuts to programs stored in copier, facsimile, or scanner mode, or Web pages registered in Favorites
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    to add, and then click [Add]. 6. Select the function or shortcut icon you want to add. 7. Click [OK] four times. Adding icons to the [Home] screen using the User Tools In the following procedure, a shortcut to a copier program is registered to the [Home] screen. 1. Register a program. 2. Press the
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    4. Press [Add Icon]. How to Use the [Home] Screen 5. Press the [Program] tab. 6. Make sure that [Copier Program] is selected. 7. Select the program you want to add. 43
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    2. Getting Started 8. Specify the position where [Blank] is displayed. 9. Press [OK]. 10. Press the [User Tools/Counter] key. • Press [ ] on the upper-right corner of the screen to check the position on the simple screen. 44
  • Ricoh Aficio MP 5002 | User Guide - Page 47
    is different. • Copier: 25 programs • Document Server: 25 programs • Facsimile: 100 programs • Scanner: 25 programs The following settings can be registered to programs: Copier: Original type, density, Special Original, paper tray, Store File (except for User Name and Password), Create Margin
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    2. Getting Started 1. Press the [Home] key on the top left of the control panel, and press the [Copier] icon on the [Home] screen. CJS049 2. Edit the copy settings so all functions you want to store in a program are selected. 3. Press the [Program] key. CJU601 4. Press [Program]. 5. Press the
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    Convenient Functions and p.41 "Adding Icons to the [Home] Screen". Example of Programs Copier mode Program name Eco copy Dated confidential copy Conference material copy Program description Specify [Combine 2 Sides] in [Dup./Combine/Series]. You can save paper and toner. In [Edit / Stamp], specify
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    /Series]. You can copy up to eight pages onto one side of a sheet, so that you can you to save paper. Scanner mode Program name Easy PDF scan High compression scan Long-term storage scan Program description Select [Full Colour: Text / Photo] in [Scan Settings]. In [Send File Type / Name], select
  • Ricoh Aficio MP 5002 | User Guide - Page 51
    ] in [TX Mode]. You can check whether the transmission settings are correct before and after transmission. Specify [Send Later] in [TX Mode]. You can send a fax at a specified time. Specify [Fax Header Print] in [TX Mode]. This setting can be used if the receiver specifies forwarding destinations by
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    2. Getting Started • Depending on the options installed, some functions cannot be registered. For details, see "Functions Requiring Optional Configurations", Getting Started . • The names of programs given above are just examples. You can assign any name to a program according to your objectives. •
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    /Off the Power Turning On/Off the Power The main power switch is on the left side of the machine. Turning off this switch makes the main power indicator on the right side of the control panel go off. When this is done, machine power is off. When the fax unit is installed, fax files in memory may be
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    the main power switch before pulling out the power plug. Not doing so may result in damage to the hard disk or memory, leading to malfunctions. • Do not turn off the power while the machine is in operation. 1. Open the main power switch cover, and then turn off the main power switch. The main power
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    . • Ask the user administrator for the Login User Name, Login Password, and User Code. For details about user authentication, see Security Guide . • User Code to enter on User Code Authentication is the numerical value registered in the Address Book as "User Code". User Code Authentication Using the
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    User Name, and then press [OK]. 3. Enter a Login Password, and then press [OK]. When the user is authenticated, the screen for the function you are using appears. Logging Out Using the Control Panel This section explains the procedure for logging out the machine when Basic Authentication, Windows
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    . The original should be aligned to the rear left corner. Start with the first page to be copied. 1 CJW001 1. Positioning mark 3. Lower the ADF or the exposure glass cover. Placing Originals on the Exposure Glass (mainly North America) • Do not lift the ADF forcefully. Otherwise, the cover of the
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    the machine to detect the size of the original incorrectly or display a paper misfeed message. Also, be sure not to place originals or other objects a malfunction. 1 1. Sensors CJW004 1. Adjust the original guide to the original size. 2. Set the aligned originals squarely face up in the ADF. Do
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    1 2 CJW007 1. Limit mark 2. Original guide Placing Originals 57
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    2. Getting Started 58
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    in the Auto Document Feeder". To copy onto paper other than plain paper, specify the paper type in User Tools according to the weight of the paper you are using. For details, see "System Settings", Connecting the Machine/ System Settings . 1. Make sure "Copier" appears on the screen. If any other
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    you press the [ ] key when placing originals in the ADF. Follow the messages that appear on screen. 7. When the copy job is finished, press the [Reset] key to clear the settings. 60
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    paper, select a paper tray containing A4 (81/2 × 11) paper, and then press [Auto Reduce / Enlarge]. The image is automatically rotated. For details about Rotate Copy, see "Rotate Copy", Copy/ Document Server 81/2 × 11 , 81/2 × 13 (mainly North America) Original location Exposure glass ADF Original
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    3. Copy 1. Press [Auto Reduce / Enlarge]. 2. Select the paper size. 3. Place the originals, and then press the [Start] key. 62
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    2 Sided Copies two 1-sided pages on one 2-sided page. 2 Sided 2 Sided Copies one 2-sided page on one 2-sided page. The resulting copy image will differ according to the orientation in which you place your originals ( or ). Original orientation and completed copies To copy on both sides of the paper
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    [Dup./Combine/Series]. Top to Bottom 2. Make sure that [Duplex] is selected. If [Duplex] is not selected, press [Duplex]. 3. Select [1 Sided 2 Sided] or [2 Sided 2 Sided] according to how you want the document to be output. To change the original or copy orientation, press [Orientation]. 4. Press
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    of the original is different from that of the copy paper, the machine will automatically rotate the image by 90 degrees to make copies properly. Orientation of the original and image position of Combine The image position of Combine differs according to original orientation and the number
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    two 1-sided originals to one side of a sheet. 1 Sided 4 Originals Combine 1 Side Copies four 1-sided originals to one side of a sheet. 1 Sided 8 Originals Combine 1 Side Copies eight 1-sided originals to one side of a sheet. 2 Sided 2 Pages Combine 1 Side Copies one 2-sided original to one side of
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    selected [2 Sided], you can change the orientation. 4. Press [Combine 1 Side]. 5. Select the number of originals to combine. 6. Press [OK]. 7. Select the paper size. 8. Place the originals, and then press the [Start] key. Two-Sided Combine Combines various pages of originals onto two sides of one
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    sheet with eight pages per side. 2 Sided 4 Pages Combine 2 Sides Copies two 2-sided originals to one sheet with two pages per side. 2 Sided 8 Pages Combine 2 Sides Copies four 2-sided originals to one sheet with four pages per side. 2 Sided 16 Pages Combine 2 Sides Copies eight 2-sided originals to
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    [Original:]. Combined Copying 4. Press [Combine 2 Sides]. 5. Press [Orientation]. 6. Select [Top to Top] or [Top to Bottom] for [Original:] and/or [Copy:], and then press [OK]. 7. Select the number of originals to combine. 8. Press [OK]. 9. Select the paper size. 10. Place the originals, and then
  • Ricoh Aficio MP 5002 | User Guide - Page 72
    .0 mm (3.94-12.00 inches) • When prints are delivered to the internal tray 2: Horizontal length: 170.0-432.0 mm (6.70-17.00 inches), vertical length: 93.0-297.0 mm (3.67-11.69 inches) 1. Load the paper face down in the bypass tray. [Bypass] is automatically selected. 2. Press the [ ] key. 3. Press
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    p.138 "Recommended Paper Sizes and Types". About handling envelopes, supported envelope types, and how to load envelopes, see p.145 "Envelopes". • The Duplex function cannot be used with envelopes. If the Duplex function is specified, press [1 sided 2 sided:TtoT] to cancel the setting. To copy onto
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    is automatically selected. 3. Press the [ ] key. 4. Press [Paper Size]. 5. Specify the envelope size, and then press [OK] twice. 6. Press the [Start] key. Copying onto Envelopes from the Paper Tray Before using this function, specify the paper size and type under [Tray Paper Settings] in User Tools
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    Finishing Staple Each copy set can be stapled together. Finishing CKN021 • You cannot on the exposure glass, keep the same orientation, but place the original facing downwards. When the paper that is loaded is the same size and orientation as the original, the relationship between the orientation
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    Placing the original in the ADF Staple position*1 Left 2 *2 Top 2 *3 *2 *3 Center *1 The above tables show staple positioning. The orientation of the paper does not indicate orientation of delivery. *2 You cannot staple at this position when copying onto B4 JIS, 8 × 13 or larger. *3 If you
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    2. Select one of the staple positions. Finishing When you select a staple position, Sort is automatically selected. 3. Press [OK]. 4. Enter the number of copy sets with the number keys. 5. Place the originals, and then press the [Start] key. Punch You can make punch holes in copies. CKN022 The
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    3. Copy When the paper that is loaded is the same size and orientation as the original, the relationship between the orientation in which you place the original and the
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    1. Press [Finishing]. Finishing 2. Select one of the punch hole positions. 3. Press [OK]. 4. Enter the number of copy sets with the number keys. 5. Place the originals, and then press the [Start] key. 77
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    Optional Configurations", Getting Started . 1. Press [Store File]. 2. Enter a file name, user name, or password if necessary. 3. Press [OK]. 4. Place the originals. 5. Make the scanning settings for the original. 6. Press the [Start] key. Stores scanned originals in memory and makes one set of
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    one hour, all the documents stored in memory are deleted. As soon as the main power switch is turned on, the Power Failure Report is printed to help you check the list of deleted files. See "Turning Off the Main Power / In the Event of Power Failure", Troubleshooting . 1. Press the [Home] key on the
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    Fax 3. Make sure [Immed. TX] is not highlighted. 4. Place the original into the ADF. 5. Make the scan settings such as scan size and resolution. 6. Configure the transmission settings such as "TX Mode" as necessary. 7. Specify a destination. You can enter the destination's number or address directly
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    for Transmissions (Memory Transmission) 9. If you send documents to Internet Fax or e-mail destinations or enable the "E-mail TX Results" function, specify a sender. 10. Press the [Start] key. Registering a Fax Destination 1. Press the [User Tools/Counter] key. 2. Press [Address Book Management
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    to its registered Personal Box, for example, cannot be delivered. Be sure to check the settings in the fax function before deleting any destinations. 1. Press the [User Tools/Counter] key. 2. Press [Address Book Management]. 3. Check that [Program / Change] is selected. 4. Select the name whose
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    7. Press [Delete All], and then press [OK]. Basic Procedure for Transmissions (Memory Transmission) 8. Press [OK]. 9. Press [Exit]. 10. Press the [User Tools/Counter] key. 83
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    while checking the connection to the destination. You can specify fax or IP-Fax destinations. If you specify Internet Fax, e-mail, folder destinations, and group or multiple destinations, the transmission mode is automatically switched to Memory Transmission. • It is recommended that you call the
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    Transmitting while Checking Connection to Destination (Immediate Transmission) 6. Specify a destination. If you make a mistake, press the [Clear] key, and then enter again. 7. Press the [Start] key. 85
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    Canceling a Transmission This section explains how to cancel a fax transmission. Canceling a Transmission Before the Original Is Scanned Use this procedure to cancel a transmission before pressing the [Start] key. 1. Press the [Reset] key. CJN023 Canceling a Transmission While the Original Is Being
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    transmission of a file while the file is being sent, stored in memory, or if it fails to transmit. All the scanned data is deleted from memory. 1. Press the [Stop] key. CJN024 You can also press [TX/RX Status / Print], and then [Check / Stop Transmission File]. 2. Press [Standby File List]. To
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    stored in memory are lost. If documents are lost for this reason, a Power Failure Report is automatically printed when the main power switch is turned on. Use this report to check the list of lost documents. See "Turning Off the Main Power / In the Event of Power Failure", Troubleshooting . 1. Press
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    in the machine. A user name can be selected from the Address Book or entered manually. File Name You can specify a name for a stored document. If you do not specify a name, scanned documents will be automatically assigned names such as "FAX0001" or "FAX0002". Password You can set this function so as
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    4. Fax 4. Set the user name, file name, and password as necessary. • User Name Press [User Name], and then select a user name. To specify an unregistered user name, press [Manual Entry], and then enter the name. After specifying a user name, press [OK]. • File Name Press [File Name], enter a file
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    of selection. • Press [User Name] to place the documents in order by programmed user name. • Press [File key to switch the screen to thumbnail display. 3. If you select a document with a password, enter the password using settings you require. 7. Specify the destination, and then press the [Start]
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    4. Fax Printing the Journal Manually To print the Journal manually, select the printing method: "All", "Print per File No.", or "Print per User". All Prints the results of communications in the order made. Print per File No. Prints only the results of communications specified by file number. Print
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    ]. The installation starts. If the [User Account Control] dialog box appears, and then click [Yes] or [Continue]. 10. Click [Finish]. When you are prompted to restart your computer, restart it by following the instructions that appear. 11. Click [Exit] in the first window of the installer, and then
  • Ricoh Aficio MP 5002 | User Guide - Page 96
    5. Print Displaying the Printer Driver Properties This section explains how to open the printer driver properties from [Devices and Printers]. • Manage Printers permission is required to change the printer settings. Log on as an Administrators group member. • You cannot change the machine default
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    is in Low Power mode or Sleep mode, an error message might appear when the print job is complete. In this case, check if the document was printed. When Using the PCL 6 Printer Driver 1. Click the WordPad menu button in the upper left corner of the window, and then click [Print]. 2. In the [Select
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    [Locked Print]. 5. Click [Details...]. 6. Enter a User ID in the "User ID:" box, and then enter a password in the "Password:" box. 7. Click [OK]. 8. Change any other print settings if necessary. 9. Click [OK]. 10. Start printing from the application's [Print] dialog box. Printing a Locked Print File
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    files at once by pressing [Select All Jobs] after selecting a file. 5. Press [Print]. 6. Enter the password using the number keys, and then press [OK]. 7. To change the print settings of the document, press [Detailed Settings]. 8. Enter the number of copies using the number keys if necessary, and
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    upper left corner of the window, and then click [Print]. 2. In the "Select Printer" list, select the printer you want to use. 3. Click [Preferences]. 4. In the "Job Type:" list, click [Hold Print]. 5. Click [Details...]. 6. Enter a User ID in the "User ID:" box. You can optionally set a file name of
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    Job]. 4. Select the files you want to print. You can select all the Hold Print files at once by pressing [Select All Jobs] after selecting a file. 5. Press [Print]. 6. To change the print settings of the document, press [Detailed Settings]. 7. Enter the number of copies using the number keys if
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    . Any user who has print privileges can print any stored file afterward. 5. Click [Details...]. 6. Enter a User ID in the "User ID:" box. You can optionally set a file name and a password of a Stored Print file. 7. Click [OK]. 8. Change any other print settings if necessary. 9. Click [OK]. 10. Start
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    icon on the [Home] screen. CJS049 2. Press the [Print Jobs] tab. 3. Press [Stored Print Job]. 4. Select the files you want to print. You can select all the Stored Print files at once by pressing [Select All Jobs] after selecting a file. 5. Press [Print]. If you set the password in the printer driver
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    5. Print 102
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    . Also refer to "Registering Folders", Connecting the Machine/ System Settings , and register the address of the destination computer to the address book. 1. Press the [Home] key on the top left of the control panel, and press the [Scanner] icon on the [Home] screen. CJS049 2. Make sure that no
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    the document in color/duplex mode, and saving as a PDF file. • Press [Scan Settings], and then press [Full Colour: Text / Photo] in the [Original Type] tab. • Press [Original Feed Type], and then press [2 Sided Original]. • Press [PDF] under [Send File Type / Name]. 6. Specify the destination. You
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    click [OK]. 11. In the [Select Users or Groups] window, click [OK]. 12. In the [Groups or user names:] list, select a group or user, and then, in the [Allow] column of the permissions list, select either the [Full Control] or [Change] check box. Configure the access permissions for each group and
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    then, in the [Allow] column of the permissions list, select either the [Full Control] or [Change] check box. 9. Press [OK] twice. Registering an SMB Folder 1. Press the [User Tools/Counter] key. 2. Press [Address Book Management]. 3. Check that [Program / Change] is selected. 4. Press [New Program
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    on the right side of "Folder Authentication". When [Do not Specify] is selected, the SMB User Name and SMB Password that you have specified in "Default User Name / Password (Send)" of File Transfer settings are applied. 10. Press [Change] under "Login User Name". 11. Enter the login user name of the
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    SMB folder manually 1. Press [Change] under "Path". 2. Enter the path where the folder is located. For example: if the name of the destination computer is "User", and the folder name is "Share", the path will be \\User\Share. If the network does not allow automatic obtaining of IP addresses, include
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    Scan to Folder You can press [Up One Level] to switch between levels. 4. Select the folder you want to register. 5. Press [OK]. Deleting an SMB Registered Folder 1. Press the [User Tools/Counter] key. 2. Press [Address Book Management]. 3. Check that [Program / Change] is selected. 4. Select the
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    for logging in to the computer. Press [Manual Entry] to the right of the user name field to display the soft keyboard. 7. Depending on the destination setting, enter the password for logging in to the computer. Press [Manual Entry] for the password to display the soft keyboard. 8. Press [Connection
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    Press the [Home] key on the top left of the control panel, and press the [Scanner] icon on the [Home] screen. CJS049 2. Make sure that no previous settings remain. If a previous setting remains, press the [Clear Modes] key. 3. Press the [E-mail] tab. 4. Place originals. 5. If necessary, specify the
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    PDF file. • Press [Scan Settings], and then press [Full Colour: Text / Photo] in the [Original Type] tab. • Press [Original Feed Type], and then press [2 Sided Original]. • Press [PDF E-mail Destination 1. Press the [User Tools/Counter] key. 2. Press [Address Book Management]. 3. Check that [Program
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    Change] under "E-mail Address". 10. Enter the e-mail address. 11. Press [OK]. 12. Select [E-mail / Internet Fax Destination] or [Internet Fax Destination Only]. If [E-mail / Internet Fax Destination] is specified, registered e-mail addresses appear in both the internet fax address display and E-mail
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    , user code, fax number, folder name, e-mail address, or IP-Fax destination. 5. Press [E-mail]. 6. Press [Change] under "E-mail Address". 7. Press [Delete All], and then press [OK]. 8. Press [OK]. 9. Press [Exit]. 10. Press the [User Tools/Counter] key. Entering an E-mail Address Manually 1. Press
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    icon on the [Home] screen. CJS049 2. Make sure that no previous settings remain. If a previous setting remains, press the [Clear Modes] key. 3. Place originals. 4. Press [Store File]. 5. Press [Store to HDD]. 6. If necessary, specify file information, such as [User Name], [File Name], and [Password
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    Name], and then select a user name. To specify an unregistered user name, press [Manual Entry], and then enter the name. After specifying a user name, press [OK]. • File Name Press [File Name], enter a file name, and then press [OK]. • Password Press [Password], enter a password, and then press [OK
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    files by e-mail or Scan to Folder, and saving files on a removable memory device. You can select one of the following file types: • Single Page: [TIFF / JPEG], [PDF], [High Compression PDF] ,[PDF/A] If you select a single-page file type when scanning multiple originals, one file is created for each
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    6. Scan Specifying Scan Settings 1. Press [Scan Settings]. 2. Specify resolution, scan size, and other settings, as required. 3. Press [OK]. 118
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    name directly. Depending on the security setting, [Access Privileges] may appear instead of [User Name]. For details about the Address Book, see "Registering Addresses and Users for Facsimile/Scanner Functions", Connecting the Machine/ System Settings . Password To prevent unauthorized printing, you
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    shown are names that were registered in the Address Book. To specify a name not shown in the screen, press [Manual Entry], and then enter a user name. 5. Press [File Name]. 6. Enter a file name, and then press [OK]. 7. Press [Password]. 8. Enter a password with the number keys, and then press [OK
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    each function, see Copy/ Document Server . 1. Select a document to be printed. 2. When printing two or more documents at a time, repeat step 1. Up to 30 documents can be printed. 3. When specifying printing conditions, press [To Printing Screen]. 4. Configure print settings. 5. Enter the number of
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    7. Document Server 122
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    it as "192.168.1.10". 1. Start your Web browser. 2. Enter "http://(machine's IP address or host name)/" in your Web browser's URL bar. Top Page of Web Image Monitor appears. If the machine's host name has been registered on the DNS or WINS server, you can enter it. When setting SSL, a protocol for
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    8. Web Image Monitor 3. Refresh/Help (Refresh): Click at the upper right in the work area to update the machine information. Click the Web browser's [Refresh] button to refresh the entire browser screen. (Help): Use Help to view or download Help file contents. 4. Basic Information area Displays the
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    the Address Book, a message indicating incorrect user code entry appears. If this is the case, reprogram a user code. 4. Click the property icon of the desired fax document. 5. View the content of the fax document. 6. To download the received fax document, select [PDF], [PDF/A], or [Multi-page: TIFF
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    8. Web Image Monitor 126
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    in too tightly. If the side fences are squeezed too tightly against the paper, the edges may crease, thin paper may wrinkle, or the paper may be misfed. 1. Carefully pull out the paper tray until it stops. CJW301 2. Square the paper and load it print side up. Do not stack paper over the limit mark
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    9. Adding Paper and Toner 3. Carefully push the paper tray fully in. • Various sizes of paper can be loaded in the paper trays by adjusting the positions of side fences and end fence. For details, see "Changing the Paper Size in the Paper Trays", Paper Specifications and Adding Paper . • You can
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    guides are not flush against the paper, images might be skewed or paper misfeeds might occur. CJW014 • When you use the bypass tray, it is recommended to set the paper direction to . • When copying from the bypass tray, see "Copying from the Bypass Tray", Copy/ Document Server . When printing from
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    [Bypass Tray] is [Driver / Command]. • Settings remain valid until they are changed. After printing, be sure to clear settings for the next user. • For details about setting printer drivers, see "Printing Documents", Print . • [Auto Detect] is the default setting for [Printer Bypass Paper Size]. 130
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    Loading Paper into the Bypass Tray CJS039 2. Press [Tray Paper Settings]. 3. Press [Printer Bypass Paper Size]. 4. Select the paper size. 5. Press [OK]. 6. Press the [User Tools/Counter] key. • When loading thick paper, thin paper, or OHP transparencies, specify the paper size and the paper type
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    9. Adding Paper and Toner Setting custom size paper using the control panel 1. Press the [User Tools/Counter] key. CJS039 2. Press [Tray Paper Settings]. 3. Press [Printer Bypass Paper Size]. 4. Press [Custom Size]. If a custom size is already set, press [Change Size]. 5. Press [Vertical], enter the
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    1. Press the [User Tools/Counter] key. Loading Paper into the Bypass Tray CJS039 2. Press [Tray Paper Settings]. 3. Press [ Next]. 4. Press [Paper Type: Bypass Tray]. 5. Select the proper items, according to the paper type you want to set. • Press [OHP (Transparency)] on the [Paper Type] area when
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    9. Adding Paper and Toner Loading Paper into Tray 3 (LCT) • When paper loaded in the right side of Tray 3 (LCT) runs out, paper on the left is automatically shifted to the right. Do not pull out Tray 3 (LCT) while the tray is moving paper; wait until sounds stop coming from the tray. • For the
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    • Left half of the tray pulled out Loading Paper into Tray 3 (LCT) CJW017 3. Carefully push the paper tray fully in. • You can load paper even if Tray 3 (LCT) is in use. It is okay to pull out the left half of the tray while Tray 3 (LCT) is in use. 135
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    9. Adding Paper and Toner Loading Paper into the Large Capacity Tray (LCT) • (mainly Europe and Asia) The large capacity tray (LCT) can hold A4 paper only. If you want to print on 81/2 × 11 or B5 JIS from the large capacity tray (LCT), contact your service representative. • (mainly North
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    Loading Paper into the Large Capacity Tray (LCT) CJW020 4. Load paper by repeating steps 2 and 3. 5. Close the right cover of the large capacity tray (LCT). 137
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    9. Adding Paper and Toner Recommended Paper Sizes and Types This section describes recommended paper sizes and types. • If you use damp or curled paper, a staple clogging or paper jam may occur. • Do not use paper designed for inkjet printers, as these may stick to the fusing unit and cause a
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    , 8K , 16K , 11 × 15 , 11 × 14 ,10 × 15 , 10 × 14 Custom size: Vertical: 182.0-297.0 mm *1 Horizontal: 148.0-432.0 mm 550 sheets Envelopes Vertical: 7.17-11.69 inches *1 Horizontal: 5.83-17.00 inches Select the paper size using the System Settings menu: 41/8 × 91/2 , C5 Env , DL Env 50 sheets
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    9. Adding Paper and Toner *1 When loading paper with a vertical length of more than 279 mm (11.0 inches) in trays 1-4, use paper that has a horizontal width of 420 mm (16.6 inches) or less. *2 Load envelopes with their flaps fully open. Bypass tray Paper type and weight Paper size 52-216 g/m2 (
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    30 sheets *3 1 sheet 10 sheets *3 *1 Select the paper size. For copier mode, see "Copying onto Regular Size Paper from the Bypass Tray", Copy/ Document Server . For printer mode, see p.131 "Setting the paper size using the control panel". *2 Enter the paper size. For copier mode, see "Copying onto
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    9. Adding Paper and Toner Paper type and weight Paper size 60-216 g/m2 (16 lb. Bond-80 lb. Cover) Plain Paper-Thick Paper 2 *1 81/2 × 11 Paper capacity 1,000 sheets × 2 A4 *1 To load paper any of the sizes specified above, contact your service representative. Large capacity tray (LCT) Paper
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    can set the paper type of the paper trays under [Paper Type: Tray 1]-[Paper Type: Tray 4], [Paper Type: Bypass Tray], and [Paper Type: LCT]. See "System Settings", Connecting the Machine/ System Settings . For the setting procedure of the Auto Tray Switching function, see "Copier / Document Server
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    9. Adding Paper and Toner • Remove copied or printed sheets one by one. • The copy/print speed may be slower than usual. • When loading translucent paper: • Remove copied or printed sheets one by one. • When loading translucent paper, always use long grain paper, and set the paper direction
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    Sizes and Types • When copying or printing onto thick paper of 161-216 g/m2 (60-80 lb. Cover), the copy/print speed is slower than usual. • Select [Thick Paper 1] or [Thick Paper 2] in [Tray Paper Settings] under the System Settings menu. • Even if thick paper is loaded as described above, normal
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    and Toner In copier mode The way to load envelopes varies depending on the orientation of the envelopes. When copying onto envelopes, load them according to the applicable orientation shown below: How to load envelopes Orientation of envelopes Exposure glass Paper trays 1-4 Bypass tray Side
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    "Envelope" as the paper types using both the User Tools and printer driver and specify the thickness of envelopes. For details, see " Printing on Envelopes", Print . To print on envelopes that are loaded with their short edges against the machine body, rotate the print image by 180 degrees using
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    9. Adding Paper and Toner • Output quality on envelopes may be uneven if parts of an envelope have differing thicknesses. Print one or two envelopes to check print quality. • Copied or printed sheets are delivered to the internal tray even if you specified a different tray. • Flatten out prints if
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    Adding Toner Adding Toner This section explains precautions when adding toner, how to send faxes or scanned documents when the toner has run out, and how to dispose of used toner. • Do not incinerate toner (new or used) or toner containers. Doing so risks burns. Toner will ignite on contact with
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    type. • When adding toner, do not turn off the main power. If you do, settings will be lost. • Store toner where it will not be exposed to direct sunlight, temperatures above 35 °C (95 °F), or high humidity. • Store toner on a flat surface. • Do not shake the toner cartridge with its mouth down
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    listed in the automatically output Journal exceeds 200, communication is not possible. 1. Make sure the machine is in facsimile or scanner mode. 2. Press [Exit], and then perform transmission operation. The error message disappears. • Any reports are not printed. Disposing of Used Toner This section
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    9. Adding Paper and Toner 152
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    : Add Staple indicator : Waste Toner Full indicator : Empty Hole Punch Receptacle indicator : Service Call indicator : Open Cover indicator Status Appears when a paper misfeed occurs. For details about removing jammed paper, see "Removing Jammed Paper", Troubleshooting . Appears when an original
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    10. Troubleshooting When an Indicator for the [Check Status] Key Is Lit If an machine and each function. 2. Status icons Each icon that can be displayed is described below: : The function is performing a job. : An error has occurred on the machine. : An error has occurred in the function being used
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    that cause the indicator to light. Problem Documents and reports do not print out. Documents and reports do not print out. An error has occurred. The machine is unable to connect to the network. Causes Solutions The paper output tray is full. Remove the prints from the tray. There is no
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    Copier/ Document Server function, the Facsimile function, or the Scanner function. Soft alert An original has been left on the exposure glass or paper tray is empty. Strong alert The machine requires user attention because paper has jammed, the toner needs replenishing, or other problems have
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    appear, follow the instructions displayed. Problem Causes Solutions The [Facsimile] or [Scanner] icon does not appear on the [Home] screen even though the copier screen appears when the machine is turned on using the main power switch. Functions other than the copier function are not yet
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    . Do not turn off the main power switch while the message is showing. "Please wait." appears. This message appears when you change the toner cartridge. Wait for a while. If the message does not disappear in five minutes, contact your service representative. "Memory is full. Do you want to store
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    removing jammed paper, see "Removing Jammed Paper", Troubleshooting . An error message remains, even if consumables are replaced and/or misfed paper is removed. This may occur if the HDD is Press the [Start] key. not installed. Original images are printed on the reverse side of the paper. You
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    10. Troubleshooting Problem Misfeeds occur frequently. Misfeeds occur frequently. Misfeeds occur frequently. Cannot print in duplex mode. Causes Solutions The tray's side or end fences may not be set properly. • Remove misfed paper. For details about removing jammed paper, see "Removing Jammed
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    the message that appears. For details about turning the main power switch on and off, see "Turning On/Off the Power", Getting Started . An error has occurred when the Address Book is changed from the display panel or Web Image Monitor. The Address Book cannot be Wait a while, and then retry the
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    10. Troubleshooting Problem Cannot use Web Image Monitor to print documents stored in Document Server. "Home is in use by another function." appears. "The image data size is not valid. See the manual for required data." appears. "The format of the image data is not valid." appears. Causes
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    When Using the Copy/Document Server Function This section describes the machine's main messages. If other messages appear, follow their instructions. • If you cannot make copies as you want because of the paper type, paper size or paper capacity problems, use recommended paper. For details about
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    10. Troubleshooting Message Causes Solutions "Cannot punch this paper size." The Punch function cannot be used with paper size selected. For details about paper, see "Specifications for Punch Unit (Finisher SR3120, Booklet Finisher SR3110)", Maintenance and Specifications . "Cannot staple
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    switch off the power while this message is displayed. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed. "Rotate Sort is not available with this paper size." A size of paper
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    in user name For details about how to set does not have permission for permissions, see Security Guide . the selected function. When the memory becomes full while using the copy/document server function Message Causes Solutions "Memory is full. nn originals have been scanned. Press [Print
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    pages will not be sequential. For details about Memory Full Auto Scan Restart, see "Input / Output", Copy/ Document Server . Messages Displayed When Using the Facsimile Function This section describes the machine's main messages. If other messages appear, follow their instructions. • Settings
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    . • Check that the correct SIP Server IP Address is listed in [SIP Settings] of [Facsimile Features]. For details about SIP Settings, see "Initial Settings", Fax . • For details about network problems, contact your administrator. The password registered for the SIP server is not the same as the
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    are any network problems." [14-01] Causes The "Effective Protocol" and "SIP Server IP Address" settings are different, or an incorrect IP address has been registered. The DNS server, SMTP server, or folder specified for transfer to was not found, or the destination for Internet Fax around (not
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    that User Name and Password for the following settings in [System Settings] are listed correctly. • SMTP Authentication • POP before SMTP • Fax E-mail Account For details about these settings, see "File Transfer", Connecting the Machine/ System Settings . • Check that the user ID and password for
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    correct User Name and Password are listed in [Fax Email Account] of [System Settings]. For details about Fax Email Account, see "File Transfer", Connecting the Machine/ System Settings . • For details about network problems, contact your administrator. • Check that the correct machine email address
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    to the machine. • For details about network problems, contact your administrator. • Check that the following settings in [System Settings] are listed correctly. • the user name and password for [Fax E-mail Account] • the user name and password for POP before SMTP authentication For details about
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    Check the settings for LDAP server in [System Settings]. For details about settings for LDAP server, see "Programming the LDAP server", Connecting the Machine/ System Settings . "Error occurred, and transmission was cancelled." • Original jammed during Immediate Transmission. • A problem occurred
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    about LDAP server, see "Programming the LDAP server", Connecting the Machine/ System Settings . "Functional problem occurred. Stopped processing." The main power switch was turned off while the machine was receiving a document by Internet Fax. Even if you turn the main power switch back on
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    , check it and press the Start key." Original jammed during Memory Transmission. Press [Exit], and then send the documents again. "Remove the paper from Internal Tray 1." Internal Tray 1 is full. Remove the paper. If the other tray is also full, the tray name shown on the screen changes. Remove
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    , see Security Guide . "Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared." The destination list is being updated from the network using Web Image Monitor. Wait until the message disappears. Do not switch off the power while this message
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    network problems, contact your administrator. "Connection with the remote machine has failed. Check the remote machine status." User Code Authentication is set on the device connected via the remote fax function. The remote fax function does not support User Code Authentication. Disable the User
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    the remote fax function, disable User Code Authentication. For details about user code authentication, see Security Guide . "Transfer error has occured. Check the status of the remote machine." A network error occurred during transfer. • Check that the correct IP address or host name is set for
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    must be installed. For details about the user certificate (destination certificate), see Security Guide . A new user certificate must be installed. For details about the user certificate (destination certificate), see Security Guide . A new user certificate must be installed. For details about
  • Ricoh Aficio MP 5002 | User Guide - Page 182
    10. Troubleshooting Message Causes "Transmission cannot be performed because the certificate for encryption is not currently valid." The user certificate (destination certificate) has expired. "XXX cannot be YYY because the device certificate used for the S/ MIME signature is not currently
  • Ricoh Aficio MP 5002 | User Guide - Page 183
    Guide . "XXX cannot be YYY because there is a problem with the device certificate used for the S/MIME signature. Check the device certificate." (XXX and YYY indicate the user about the device certificate (S/MIME), see Security Guide . "The PDF Digital Signature's device certificate is not currently
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    . For details about how to do this, see "Parameter Settings", Fax . If you reconnect the machine to the network, be sure to set "Display" by configuring the appropriate User Parameter. • If the paper tray runs out of paper, "There is no paper. Load paper." appears on the screen, asking you to add
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    the machine is preparing, performing initial adjustments, or adding toner. Wait a while. The machine is printing. Wait a while. This is the default ready message. The machine is ready for use. No action is required. The machine is resetting the print job. Wait until "Ready" appears on the display
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    unit was installed correctly. And then, turn on the main power switch again. If the message appears again, contact your service representative. "Hardware Problem: Ethernet" An error has occurred in the Ethernet interface. Turn off the main power switch, and then back on again. If the message
  • Ricoh Aficio MP 5002 | User Guide - Page 187
    is inserted correctly. And then, turn on the main power switch again. If the message appears again, contact your service representative. "Load following paper in n. To cancel job, press [Job Reset]." (A figure is placed at n.) The printer driver settings are incorrect or the tray does not contain
  • Ricoh Aficio MP 5002 | User Guide - Page 188
    10. Troubleshooting Message Causes Solutions "Paper size and type are mismatched. Select another tray from the following and press [Continue]. To cancel job, press [Job Reset]. Paper size and type can also be changed in User Tools." The printer driver settings are incorrect or the tray does not
  • Ricoh Aficio MP 5002 | User Guide - Page 189
    tray cannot be set for the main sheets and slip sheets ([Designate]). Check the setting." The tray selected for other pages is the same as the one for slip sheets. Reset the job. Be sure the tray you select for slip sheets is not providing paper for other pages. "Updating the destination list
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    10. Troubleshooting Message "The size of the selected file(s) is too large." " the error messages that are printed on the error logs or reports. Message "84: Error" Causes There is no work area available for image processing. Solutions • In [Printer Features], under [System], set [Memory Usage
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    's control panel. Perform the print operation again if necessary. "98: Error" The machine could not access Hard disk correctly. Turn off the main power switch, and then back on again. If the message appears frequently, contact your service representative. "Address Book is currently in use by
  • Ricoh Aficio MP 5002 | User Guide - Page 192
    has been cancelled." "Command Error" Causes Solutions Automatic registration of information for LDAP Authentication or Windows Authentication failed because the Address Book is full. For details about automatic registration of user information, see Security Guide . The paper size exceeded the
  • Ricoh Aficio MP 5002 | User Guide - Page 193
    . For details about setting the "Apply Duplex", see "Tray Paper Settings", Connecting the Machine/ System Settings . "Error has occurred." A syntax error, etc., occurred. Check that the PDF file is valid. "Exceeded max. capacity of The hard disk became full Document Server. Cannot after a file
  • Ricoh Aficio MP 5002 | User Guide - Page 194
    error job store function to store Normal Print jobs as Hold Print files, the maximum file capacity for file storage or Hold Print file management (automatic) was exceeded. Delete Hold Print files (automatic) or unneeded files stored in the machine. "Exceeded max. number of pages of Document Server
  • Ricoh Aficio MP 5002 | User Guide - Page 195
    Causes Solutions The number of pages the user is permitted to print has been exceeded. For details about print volume use limitation, see Security Guide . PDF direct printing could not be performed because the file system could not be obtained. Turn off the main power switch, and then back on
  • Ricoh Aficio MP 5002 | User Guide - Page 196
    server with a different ID, and a duplication of the user name occurred due to a switching of domains (servers), etc.. For details about user authentication, see Security Guide . "Insufficient Memory" A memory allocation error occurred. PCL 5e Select a lower resolution on the printer driver
  • Ricoh Aficio MP 5002 | User Guide - Page 197
    "Print overrun." Images were discarded while printing. PCL 5e Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. "Printing privileges have not been set for this document." The PDF document you have tried to print
  • Ricoh Aficio MP 5002 | User Guide - Page 198
    Security Guide . This operation has been register programs or cancelled." change the paper tray settings. Messages during Direct print from a removable memory device Message Causes Solutions "99: Error" This data cannot be printed. The specified data is either corrupt or not supported by
  • Ricoh Aficio MP 5002 | User Guide - Page 199
    Solutions • Check that the user name and password are correct. • Check that the ID and password for the destination folder are correct. • A password of 128 or more characters may not be recognized. For details about how to enable or disable the WSD protocol, see Security Guide . • Place the original
  • Ricoh Aficio MP 5002 | User Guide - Page 200
    10. Troubleshooting Message Causes Solutions "Cannot find the specified path. Please check the settings." An antivirus program or register the machine's IP address in the firewall's IP address exclusion settings. For details about the procedure for excluding an IP address, see your firewall's
  • Ricoh Aficio MP 5002 | User Guide - Page 201
    . • Check the file name set at the time of scanning. For details about the characters that can be used in file names, see "Specifying the File Name", Scan . "Cannot write on the memory storage device because remaining free space is insufficient." The memory device is full and scan data cannot be
  • Ricoh Aficio MP 5002 | User Guide - Page 202
    10. Troubleshooting Message Causes Solutions "Connection with LDAP server has failed. Check the server status." A network error has occurred and connection has failed. Try the operation once more. • Try the operation again. If the message is still shown, the network may be
  • Ricoh Aficio MP 5002 | User Guide - Page 203
    max. data capacity. Check the scanning resolution, then reset original(s)." The scanned original exceeded maximum data capacity. Specify details about the maximum enterable number of characters, see "Values of Various Set Items for Transmission/ Storage / Delivery Function", Scan . "Exceeded max.
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    10. Troubleshooting Message Causes Solutions "Exceeded max. number of files which can be used in Document Server at the same time." The maximum number of files that can be stored in the Document Server has been exceeded. Check the files stored by the other functions, and then delete unneeded
  • Ricoh Aficio MP 5002 | User Guide - Page 205
    server, see "Programming the LDAP server", Connecting the Machine/ System Settings . "LDAP server authentication has failed. Check the settings." The user name and password differ from those set for LDAP Authentication. For details about LDAP Authentication, see Security Guide . "Memory is full
  • Ricoh Aficio MP 5002 | User Guide - Page 206
    the memory device is properly inserted in the media slot. "No paper. Load paper of No paper is set in the one of the following sizes." specified paper tray. Load paper of the sizes listed in the message. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper
  • Ricoh Aficio MP 5002 | User Guide - Page 207
    Waiting..." status cleared) or the DeskTopBinder setting, and then change the user name. "Sending the data has failed. The data will be resent later." A network error has occurred and a file was not sent correctly. Wait until sending is retried automatically after the preset interval. If sending
  • Ricoh Aficio MP 5002 | User Guide - Page 208
    10. Troubleshooting Message Causes Solutions "Some page(s) are near blank. To cancel, press the Stop key." The first page of the document is almost blank. The original's blank side to delete, see Security Guide . "Transmission has failed. Insufficient memory in the destination hard disk
  • Ricoh Aficio MP 5002 | User Guide - Page 209
    Please wait. Specified destination(s) or sender's name has been cleared." The destination list is being updated from the network using Web Image Monitor. Wait until the message disappears. Do not switch off the power while this message is displayed. Depending on the number of destinations to be
  • Ricoh Aficio MP 5002 | User Guide - Page 210
    10. Troubleshooting . If displaying the entire image is not necessary, press the PDF with digital signature) has expired. A new device certificate (PDF with digital signature) must be installed. For details about how to install a device certificate (PDF with digital signature), see Security Guide
  • Ricoh Aficio MP 5002 | User Guide - Page 211
    about how to install a device certificate (PDF with digital signature), see Security Guide . "XXX cannot be YYY because there is a problem with the PDF Digital Signature's device certificate. Check the device certificate." (XXX and YYY indicate the user action.) There is no device certificate
  • Ricoh Aficio MP 5002 | User Guide - Page 212
    10. Troubleshooting Message Causes "Transmission cannot be performed because the certificate used for the S/ MIME signature is not currently valid." The device certificate (S/ MIME) has expired. "The destination cannot be selected because its certificate is not currently valid." The user
  • Ricoh Aficio MP 5002 | User Guide - Page 213
    main error messages displayed on the client computer when using the TWAIN driver. If a message not described here appears, act according to the message. Message Causes Solutions "Any of Login User Name, Login Password or Driver Encryption Key is incorrect." The entered login user name, password
  • Ricoh Aficio MP 5002 | User Guide - Page 214
    the ADF triggers the automatic original size detection process. Lift the ADF by 30 degrees or more. "Cannot find "XXX" scanner used for the previous scan. "YYY" will be used instead." ("XXX" and "YYY" indicate scanner names.) The main power switch of the previously used scanner is not set to "On
  • Ricoh Aficio MP 5002 | User Guide - Page 215
    occurred in the scanner driver." "Error has occurred in the scanner." "Fatal error has occurred in the scanner." "Insufficient memory. Close all other applications, then restart scanning." Causes Solutions A paper misfeed has occurred inside the ADF. • Remove jammed originals, and then insert
  • Ricoh Aficio MP 5002 | User Guide - Page 216
    10. Troubleshooting Message Causes Solutions "Insufficient memory. Reduce Scanner memory is the scanning area." insufficient. • Reset the scan size. • Lower the resolution. • Set with no compression. For details about the settings, see TWAIN driver Help. The problem may be due to the
  • Ricoh Aficio MP 5002 | User Guide - Page 217
    press the [Home] key. Next, press the [Copier] icon on the [Home] screen, and then press the [Stop] key service representative. cannot be used on this machine. "Scanner is not available. Check the scanner connection status." The machine's main power switch is off. Turn on the main power switch
  • Ricoh Aficio MP 5002 | User Guide - Page 218
    10. Troubleshooting Message Causes Solutions "Scanner is not available. Check the scanner connection of the client computer. For details about firewall, see Windows Help. • Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine's protocol. For details about how to
  • Ricoh Aficio MP 5002 | User Guide - Page 219
    Server®, and Windows Vista® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. PCL® is a registered trademark of Hewlett-Packard Company. The proper names of the Windows operating systems are as follows: • The product names of Windows
  • Ricoh Aficio MP 5002 | User Guide - Page 220
    • The product names of Windows Server 2008 are as follows: Microsoft® Windows Server® 2008 Standard Microsoft® Windows Server® 2008 Enterprise • The product names of Windows Server 2008 R2 are as follows: Microsoft® Windows Server® 2008 R2 Standard Microsoft® Windows Server® 2008 R2 Enterprise Other
  • Ricoh Aficio MP 5002 | User Guide - Page 221
    print file 98 Home key 37 Home screen 13, 40, 41, 42 Home screen image 40 How to Read the Manuals 6 I Immediate transmission 84 Indicator 153, 154 Information screen 9 Initial settings 12 Internal shift tray 33, 35 Internal tray 1 27, 30 Internal tray 2 33, 35 Interrupt key 37 IP-Fax
  • Ricoh Aficio MP 5002 | User Guide - Page 222
    11 Remote Fax 21 Reset key 37 Rotate Copy 61 Running out of toner 150 S Sample Copy key 37 Sample Print 15 Saving paper 9 Scan file 111, 115 Scan settings 118 Scan to Folder 22, 103 Scanner 40, 103, 197 Send Later 88 Sending scan files 10, 22 Shared folder 104 Shortcut icon 40, 41
  • Ricoh Aficio MP 5002 | User Guide - Page 223
    paper 132 Toner 149, 150 Trademark 217 Tray 1 27, 30 Tray 2 27, 30 Tray 3 33, 35, 134 Turning On/Off the Power 51 Two-Sided Combine 67 U Unauthorized copy prevention 25 Used toner 151 User code authentication 53 User Tools/Counter key 37 V Ventilation holes 27, 30 W Web Image Monitor
  • Ricoh Aficio MP 5002 | User Guide - Page 224
    MEMO 222
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    MEMO 223
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    MEMO 224 EN GB EN US EN AU D129
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    © 2011
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    EN GB EN US EN AU D129-7802
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Read this manual carefully before you use this machine and keep
it handy for future reference. For safe and correct use, be sure to
read the Safety Information in "Read This First" before using the
machine.
For information not in this manual, refer to
the HTML/PDF
fi
les on the supplied
CD-ROM.
Appendix
Troubleshooting
Adding Paper and Toner
Web Image Monitor
Document Server
Scan
Print
Fax
Copy
Getting Started
What You Can Do with This Machine
User Guide