Sharp DX-C310FX DX-C310 DX-C3400 Operation Manual - Page 683

TROUBLESHOOTING PROBLEMS RELATED TO FILING Problem Retention does not take place. A filed data can not be printed. Point to check Did you select retention settings in the printer driver? Have functions been disabled by the administrator? Solution In print mode, enable retention on the [Job Handling] tab of the printer driver. Some functions may have been disabled in the system settings (administrator). Check with your administrator. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. PROBLEMS RELATED TO FILE MANAGEMENT Problem A stored file has disappeared. A file cannot be deleted. A confidential file or confidential folder cannot be opened. A file name cannot be stored or changed. Point to check Did you select the [Print and Delete the Data] key to print a stored file? Has automatic deletion of retention files been enabled? Is the property of the file set to [Protect]? Did you enter the wrong password? Does the name include characters that cannot be used in a file name? Solution A file that is printed using the [Print and Delete the Data] key is automatically deleted after being printed. To print a file without deleting it, use the [Print and Save the Data] key. The file property can be set to "Protect" to prevent the file from being easily deleted. Click "Document Operations (Web page only)", and then click a file name. ➞ "Property" > "File Property" When "Automatic Deletion of File Settings" is enabled in the system settings (administrator), the files in the specified folders are periodically deleted. (Even when the file property is "Confidential" or "Protect", the file may be deleted.) If files that you need have been deleted, consult the administrator of the machine. ➞ System Settings (Administrator) (Web page only) > "Print Hold Setting" > "Automatic Deletion of File Settings" A file cannot be deleted when its property is set to [Protect]. Change the property to [Sharing] and then delete the file. Click "Document Operations (Web page only)", and then click a file name. ➞ "Property" > "File Property" If you cannot remember the password, it is possible to change the file or folder password to a new password in the system settings (administrator). Ask your administrator. The following characters cannot be used in a file name 7-17 Contents