Sharp DX-C310FX DX-C310 DX-C3400 Operation Manual - Page 686
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TROUBLESHOOTING Problem Transmission does not take place. The transmitted fax prints out blank at the receiving side. The transmitted fax is reduced by the receiving fax machine. Point to check Does the job status screen (completed jobs) or a transaction report indicate that the transmission was not successful? Did you place a long size original on the document glass when it is scanned? Are the sub-address and passcode correct? (When using F-code communication) Is "Detection of Dial Tone" enabled in the system settings? Have functions been disabled by the administrator? Is the original placed face up or face down correctly? If the receiving machine is using thermal paper, was the thermal paper loaded with the wrong side out? Has image rotation been enabled? Solution Perform the transmission again. If the transmission is still not successful after recalling is performed as set in "Recall in Case of Line Busy" or "Recall in Case of Communication Error", the transmission failure will be indicated in the job status screen and the transaction report. ➞ System Settings (Administrator) > "Image Send Settings" > "Fax Settings" > "Fax Send Settings" > "Recall in Case of Line Busy" ➞ System Settings (Administrator) > "Image Send Settings" > "Fax Settings" > "Fax Send Settings" > "Recall in Case of Communication Error" A long size original cannot be scanned from the document glass. Place originals in the document feeder tray of the automatic document feeder. Check with the operator of the other machine to make sure that the sub-address and passcode are correct. "Detection of Dial Tone" is normally enabled so that the machine will detect the dial tone before dialing to ensure that transmission will take place correctly. However, in some connection environments, transmission is not possible when this setting is enabled. In this case, disable "Detection of Dial Tone" and try faxing again. ➞ System Settings (Administrator) > "Image Send Settings" > "Fax Settings" > "Fax Default Settings" > "Detection of Dial Tone" When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. When using the document glass, the original must be placed face down. When using the automatic document feeder, the original must be placed face up. Place the original correctly and send the fax again. Check with the operator of the other machine. When "Rotation Sending Setting" is not enabled (the image is not rotated), an original placed in the vertical orientation may be reduced by the receiving machine. Enable "Rotation Sending Settings" before transmission. ➞ System Settings (Administrator) > "Image Send Settings" > "Fax Settings" > "Fax Send Settings" > "Rotation Sending Setting" > If "Mixed Size Originals" in the special modes is enabled and an original with a different width is sent, rotate transmission will be disabled. 7-20 Contents