Xerox 6180MFP User Guide - Page 162

Solving Fax Problems Problems Sending Faxes Symptom Cause Solution The document is not scanned. The document is scanned at an angle. The fax received by the recipient is blurry. The fax received by the recipient is blank. Transmission is not possible. The document is too thick, too thin, or too small. The document guides are not adjusted to the width of the document. The document is incorrectly positioned. The original glass is dirty. The text in the document is written too faint. There may be a problem with the telephone connection. There may be a problem with the recipient's fax machine. The document was sent with the front side facing down (when the ADF is used). The transmission procedure may have been performed incorrectly. The fax number may be wrong. The one-touch dial key or speed dial may be incorrectly programmed. The telephone line may be incorrectly connected. There may be a problem with the recipient's fax machine. Use the original glass to send the fax. Slide the document guides to fit the width of the document. Position the document correctly. Clean the original glass. Adjust the resolution. Check the telephone line, and then try sending the fax again. Make a copy to check that this machine is operating correctly, and then, if the copy was printed correctly, have the recipient check the condition of their fax machine. Load the document to be faxed facing up. Check the transmission procedure, and then try sending the fax again. Check the fax number. Check that the keys were correctly programmed. Check the telephone line connection. If it is disconnected, connect it. Contact the recipient. Phaser® 6180MFP Multifunction Printer 8-19