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Xerox 6180MFP User Guide - Page 212

Problems With the Printer - network scan error

UPC - 095205733839

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Problems With the Printer Problems With the Printer If you encounter a problem with your printer, use the following table to troubleshoot and fix the problem. For additional troubleshooting information, see Print Quality on page 10-20. Warning: Never open or remove printer covers that are secured with screws unless specifically instructed in the manual. A high voltage component can cause electric shock. Do not try to alter the printer configuration, or modify any parts. An unauthorized modification can cause smoke or fire. Caution: Probable causes of trouble are that the printer, computer, server or other hardware is not correctly set for the network environment you are using, or a printer restriction has been exceeded. Symptom No power Cannot print Cannot scan from computer Reason/Action Is the power to the printer turned off? Press the power button to the On position to turn on the power. Is the power cord disconnected or not securely connected? Turn off the power to the printer, and connect the power cord to the power outlet again. Then, turn on the power to the printer. Is the power cord connected to a power outlet with the correct voltage? Connect the printer exclusively to a power outlet with a suitable voltage and current rating. Is the printer connected to an uninterruptable power supply? Turn off the power to the printer, and connect the power cord to a suitable power outlet. Is the printer connected to a power strip shared with other high-power devices? Connect the printer to a power strip that is not shared with other high-power devices. Is the light of the Ready indicator off? If so, this printer is offline or in the menu setting mode. See Main Components and Their Functions on page 2-2. Is there a message displayed on the control panel? Follow the message to correct the problem. See Control Panel Error Messages on page 10-32. Is the printer connected to the computer with a USB cable? Connect a USB cable between the computer and printer. Is the scan driver installed? Install the scan driver. Phaser® 6180MFP Multifunction Printer 10-28

Section	Page
Contents	3
Printer Information	10
User Safety	11
Electrical Safety	11
Laser Safety	12
Maintenance Safety	13
Operational Safety	13
Moving the Printer	15
Safety Symbols Marked on Printer	17
Printer Specifications	18
Physical Specifications	18
Environmental Specifications	18
Electrical Specifications	18
Performance Specifications	19
Controller Specifications	20
Regulatory Information	21
United States (FCC Regulations)	21
Canada (Regulations)	21
European Union	22
Copy Regulations	23
Fax Regulations	26
Material Safety Data Sheet	30
Printer Recycling and Disposal	31
European Union	31
North America	32
Other Countries	32
Printer Features	33
Main Components and Their Functions	34
Front View	34
Rear View	35
Internal View	36
Scanner	36
Printer Configurations	37
Options	37
Control Panel	38
Control Panel Layout	38
Information Pages	41
Power Saver Modes	42
Power Saver Mode 1 (Printer)	42
Power Saver Mode 2 (System)	42
Checking Status of Print Data	43
Checking Status in Windows	43
Checking Status in CentreWare Internet Services	43
Displaying Optional Accessory Configuration and Paper Tray Settings	44
More Information	45
Resources	45
Printer Management Software	46
Print and Scan Drivers	47
CentreWare Internet Services	47
Creating an Administrative Password	47
Address Book Editor	48
Express Scan Manager	48
Launcher (Windows)	48
PrintingScout Software	49
Network Basics	50
Overview of Network Setup and Configuration	51
Choosing a Connection Method	52
Connecting via Ethernet and USB	52
Connecting via Ethernet	52
Connecting via USB	53
Connecting via Parallel	54
Configuring the Network Address	55
TCP/IP and IP Addresses	55
Automatically Setting the Printer’s IP Address	55
Dynamic Methods of Setting the Printer’s IP Address	56
Manually Setting the Printer’s IP Address	57
Installing the Printer Drivers	59
Available Drivers	59
Windows 2000 or Later	60
Macintosh OS X, Version 10.2 and Higher	60
Printing Basics	64
Supported Paper and Media	65
Paper Usage Guidelines	66
Automatic Document Feeder Guidelines	67
Paper That Can Damage Your Printer	68
Paper Storage Guidelines	68
About Paper	69
Setting Paper Types and Sizes	72
Setting Paper Trays	72
Setting Paper Types	72
Setting Paper Sizes	72
Loading Paper	73
Loading Paper in Tray 1 (MPT)	73
Loading Paper in Trays 2 and 3	76
Selecting Printing Options	80
Selecting Printing Preferences (Windows)	80
Selecting Options for an Individual Job (Windows)	81
Selecting Options for an Individual Job (Macintosh)	83
Printing on Both Sides of the Paper	86
Automatic 2-Sided Printing Guidelines	86
Binding Edge Options	87
Selecting 2-Sided Printing	87
Printing on Specialty Media	88
Printing Transparencies	88
Printing Envelopes	91
Printing Labels	94
Printing Glossy Paper	99
Printing Custom Size or Long Paper	104
Defining Custom Paper Sizes	104
Printing on Custom Size Paper	105
Printing Confidential Document - Secure Print	107
About Secure Print	107
Configuring Secure Print	107
Print After Checking Printing Result - Proof Print	109
About Proof Print	109
Configuring Proof Print	109
Copying	111
Basic Copying	112
Adjusting Copying Options	113
Basic Settings	113
Image Adjustments	116
Image Placement Adjustments	119
Output Adjustments	122
Scanning	123
Scanning Overview	124
Installing the Scan Driver	125
Installing the Windows Scan Driver over USB	125
Loading Documents for Scanning	126
Scanning to a USB Connected Computer	127
Scanning to a Computer on a Network	128
Setting Up Scanning to a Computer	128
Scanning to a Computer on a Network	132
Scanning to Email	133
Setting Up the SMTP Server	133
Using CentreWare IS to Create an Address	133
Scanning to Email	134
Scanning to a FTP Server	135
Creating an Address for the Scanner	135
Scanning to a FTP Server	136
Scanning Images into an Application	137
Scanning an Image into a Windows Application (TWAIN)	137
Using the WIA Image Manager in a Windows Application	138
Scanning an Image into a Macintosh OS X Application	139
Adjusting Scanning Options	140
Adjusting the Default Scan Settings	140
Changing the Scan Settings for an Individual Job	143
Faxing	144
Fax Setup	145
Basic Faxing	147
Sending a Fax from the Printer	147
Sending a Fax from Your Computer	148
Using the Address Book When Faxing	149
Faxing to an Individual	149
Faxing to a Group	151
Selecting Fax Options for Single Jobs	154
Setting the Fax Resolution	154
Selecting the Original Type	154
Making the Image Lighter or Darker	155
Delay Sending a Fax	155
Enabling Color Fax	155
Changing the Default Fax Job Settings	156
Fax Configuration	156
Managing Fax Functions	157
Printing Transmission Reports	157
Enabling or Disabling Secure Faxes	158
Limiting Access to Fax and Scan Operations	159
Limiting Who Can Send Faxes to the Printer	159
Printing Fax Reports	160
Inserting Pauses in Fax Numbers	160
Solving Fax Problems	161
Problems Sending Faxes	162
Problems Receiving Faxes	163
Using the Control Panel Menus and Keypad	164
Control Panel Menus	165
Menu Configuration	165
Changing Menu Settings	166
Description of Menu Items	167
Default Settings	167
Tray Settings	169
Information Pages	170
Billing Meters	171
Admin Menu	171
Menu Map	183
Entering Text on the Control Panel	184
Correcting Text	184
Troubleshooting	185
Paper Jams	186
Preventing and Clearing Paper Jams	186
Paper Jams in Tray 1 (MPT)	187
Paper Jams in the Paper Tray	190
Paper Jams at the Automatic Document Feeder	193
Paper Jams at the Fuser	195
Paper Jams at the Duplex Unit	198
Paper Jams in the Optional Sheet Feeder	200
When Long Paper Jams	203
Print Quality	204
Print-Quality Problems	204
Copy-Quality Problems	208
Color Registration	209
Problems With the Printer	212
Enabling Options	215
Control Panel Error Messages	216
Messages About Supplies	216
Messages About the Printer and Other Items	218
Network Related Errors	222
Getting Help	224
Control Panel Messages	224
PrintingScout Alerts	224
Online Support Assistant	224
Web Links	225
Maintenance	226
Cleaning the Printer	227
Cleaning the Document Glass	227
Cleaning the Exterior	227
Cleaning the Interior	228
Ordering Supplies	229
Consumables	229
Routine Maintenance Items	229
When to Order Supplies	230
Recycling Supplies	230
Managing the Printer	231
Checking or Managing the Printer with CentreWare IS	231
Checking Printer Status with PrintingScout (Windows)	232
Checking Printer Status Through E-mail	232
Checking Page Counts	235
Moving the Printer	236

Match case Limit results 1 per page

Problems With the Printer

Phaser® 6180MFP Multifunction Printer

10-28

Problems With the Printer

If you encounter a problem with your printer, use the following table to troubleshoot and fix

the problem. For additional troubleshooting information, see

Print Quality

on page 10-20.

Warning:

Never open or remove printer covers that are secured with screws unless

specifically instructed in the manual. A high voltage component can cause electric shock. Do

not try to alter the printer configuration, or modify any parts. An unauthorized modification

can cause smoke or fire.

Caution:

Probable causes of trouble are that the printer, computer, server or other hardware is

not correctly set for the network environment you are using, or a printer restriction has been

exceeded.

Symptom

Reason/Action

No power

Is the power to the printer turned off?

Press the power button to the On position to turn on the power.

Is the power cord disconnected or not securely connected?

Turn off the power to the printer, and connect the power cord to the power

outlet again. Then, turn on the power to the printer.

Is the power cord connected to a power outlet with the correct voltage?

Connect the printer exclusively to a power outlet with a suitable voltage

and current rating.

Is the printer connected to an uninterruptable power supply?

Turn off the power to the printer, and connect the power cord to a suitable

power outlet.

Is the printer connected to a power strip shared with other high-power

devices?

Connect the printer to a power strip that is not shared with other

high-power devices.

Cannot print

Is the light of the

Ready

indicator off?

If so, this printer is offline or in the menu setting mode. See

Main

Components and Their Functions

on page 2-2.

Is there a message displayed on the control panel?

Follow the message to correct the problem. See

Control Panel Error

Messages

on page 10-32.

Cannot scan from

computer

Is the printer connected to the computer with a USB cable?

Connect a USB cable between the computer and printer.

Is the scan driver installed?

Install the scan driver.