Canon PIXMA Pro9500 Quick Start Guide - Page 71

Cannot Install the Printer Driver or an Application Program

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Troubleshooting Cannot Install the Printer Driver or an Application Program Problem Possible Cause Cannot Install the Printer Driver Unable to proceed beyond the Printer Connection screen Try This Reinstall the printer driver. 1. Click Cancel on the Printer Connection screen. 2. Click Start Over on the Installation Failure screen. 3. Click Back on the screen that appears next. 4. Click Exit on the Welcome screen, then remove the CD-ROM. 5. Turn the printer off. 6. Check the cable connection. 7. Restart the computer. 8. Make sure no other applications (including anti-virus programs) are running. 9. Carefully follow the procedures described in the Easy Setup Instructions and reinstall the driver. Installation does not start automatically when the Setup CD-ROM is inserted into the drive If the printer driver installation did not start automatically when you inserted the Setup CD-ROM into the CD-ROM drive: 1. Click Start and select My Computer. 2. Double-click the CD-ROM icon . For non-Windows XP, double-click the My Computer icon on the desktop and then double-click the CD-ROM icon . Installation procedure not followed correctly Double-click the CD-ROM icon on your desktop to start installation. If the CD-ROM icon is not displayed, restart your computer. If the icon is still not displayed, try different disks and see if they are displayed. If other disks are displayed, there is a problem with the Setup CD-ROM. Contact the Customer Care Center. Follow the Easy Setup Instructions packaged with your printer for proper printer driver installation. If the installer was forced to be terminated due to an error, Windows may be unstable. Remove the CD-ROM from the CD-ROM drive and restart your computer. Reinstall the printer driver. If this problem persists, refer to your Windows documentation for more information. 67

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Troubleshooting
67
Cannot Install the Printer Driver or an Application Program
Problem
Possible Cause
Try This
Cannot Install the
Printer Driver
Unable to proceed
beyond the
Printer
Connection
screen
Reinstall the printer driver.
1. Click
Cancel
on the
Printer Connection
screen.
2. Click
Start Over
on the
Installation
Failure
screen.
3. Click
Back
on the screen that appears
next.
4. Click
Exit
on the Welcome screen, then
remove the CD-ROM.
5.Turn the printer off.
6. Check the cable connection.
7. Restart the computer.
8. Make sure no other applications
(including anti-virus programs) are
running.
9. Carefully follow the procedures
described in the
Easy Setup
Instructions
and reinstall the driver.
Installation does
not start
automatically when
the
Setup CD-ROM
is inserted into the
drive
If the printer driver installation did not start automatically when you inserted the
Setup CD-ROM
into the CD-ROM drive:
1. Click
Start
and select
My Computer
.
2.
Double-click the CD-ROM icon
.
For non-Windows XP, double-click the
My Computer
icon on the desktop and then
double-click the CD-ROM icon
.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed, restart your computer. If the icon is still not
displayed, try different disks and see if they are displayed. If other disks are
displayed, there is a problem with the
Setup CD-ROM
. Contact the Customer Care
Center.
Installation
procedure not
followed correctly
Follow the
Easy Setup Instructions
packaged with your printer for proper printer
driver installation.
If the installer was forced to be terminated due to an error, Windows may be
unstable. Remove the CD-ROM from the CD-ROM drive and restart your computer.
Reinstall the printer driver. If this problem persists, refer to your Windows
documentation for more information.