Canon PIXMA Pro9500 Quick Start Guide - Page 72

Cannot Connect to PC Properly

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Troubleshooting Problem Possible Cause Try This Easy-PhotoPrint Pro does not start up or EasyPhotoPrint Pro menu does not appear After EasyPhotoPrint Pro had been installed, Adobe Photoshop is installed If the Easy-PhotoPrint Pro menu does not appear on Adobe Photoshop although you have installed Easy-PhotoPrint Pro, make sure that Adobe Photoshop is not running and install Adobe Photoshop Plug-In as described below. 1. Click Start, and select All Programs (or Programs), Canon Utilities, EasyPhotoPrint Pro and then Photoshop Plug-In Installer. 2. Follow the on-screen instructions to install Adobe Photoshop Plug-In. 1. Select Applications from the Go menu, and double-click the Canon Utilities folder, the Easy-PhotoPrint Pro folder and then the Plug-In Installer icon. 2. Follow the on-screen instructions to install Adobe Photoshop Plug-In. In Macintosh If you have never started up Adobe Photoshop before, Adobe Photoshop Plug-In cannot be installed. Cannot Connect to PC Properly Problem Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work Possible Cause Your environment is not fully compatible with USB 2.0. Try This If your environment is not fully compatible with USB 2.0, the printer will operate at a lower speed provided under USB 1.1. Check the following to ensure that your PC environment supports USB 2.0 HiSpeed connection. z The USB port on your PC supports USB 2.0 Hi-Speed connection. z Both the USB cable and USB hub support USB 2.0 Hi-Speed connection. Be sure to use a certified USB 2.0 Hi-Speed cable. You are recommended to use the cable no longer than 3 meters (10 feet). z The operating system of your computer supports the USB 2.0 Hi-Speed connection. Obtain the latest version of the OS update program and install it on your PC. z The USB 2.0 Hi-Speed driver operates properly. Obtain the latest version of the USB 2.0 Hi-Speed driver and install it on your PC. For details on checking the above, contact the maker of your computer, USB cable, or USB hub. When you connect to a computer running Windows XP, the screen shows the warning message "Hi-speed USB device plugged into non-hi-speed USB hub" or "This device can perform faster" Your environment is not fully compatible with USB 2.0. See "Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work" on page 68. 68

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Troubleshooting
68
Cannot Connect to PC Properly
Easy-PhotoPrint
Pro does not start
up or Easy-
PhotoPrint Pro
menu does not
appear
After Easy-
PhotoPrint Pro had
been installed,
Adobe Photoshop is
installed
If the Easy-PhotoPrint Pro menu does not appear on Adobe Photoshop although
you have installed Easy-PhotoPrint Pro, make sure that Adobe Photoshop is not
running and install Adobe Photoshop Plug-In as described below.
1. Click
Start
, and select
All Programs
(or
Programs
),
Canon Utilities
,
Easy-
PhotoPrint Pro
and then
Photoshop Plug-In Installer
.
2.
Follow the on-screen instructions to install Adobe Photoshop Plug-In.
1. Select
Applications
from the
Go
menu, and double-click the
Canon Utilities
folder, the
Easy-PhotoPrint Pro
folder and then the
Plug-In Installer
icon.
2.
Follow the on-screen instructions to install Adobe Photoshop Plug-In.
In Macintosh
If you have never started up Adobe Photoshop before, Adobe
Photoshop Plug-In cannot be installed.
Problem
Possible Cause
Try This
Printing Speed Is
Slow / USB 2.0
Hi-Speed
Connection Does
Not Work
Your environment is
not fully compatible
with USB 2.0.
If your environment is not fully compatible with USB 2.0, the printer will operate at
a lower speed provided under USB 1.1.
Check the following to ensure that your PC environment supports USB 2.0 Hi-
Speed connection.
The USB port on your PC supports USB 2.0 Hi-Speed connection.
Both the USB cable and USB hub support USB 2.0 Hi-Speed connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. You are recommended to use
the cable no longer than 3 meters (10 feet).
The operating system of your computer supports the USB 2.0 Hi-Speed
connection.
Obtain the latest version of the OS update program and install it on your PC.
The USB 2.0 Hi-Speed driver operates properly.
Obtain the latest version of the USB 2.0 Hi-Speed driver and install it on your
PC.
For details on checking the above, contact the maker of your
computer, USB cable, or USB hub.
When you
connect to a
computer
running Windows
XP, the screen
shows the
warning message
“Hi-speed USB
device plugged
into non-hi-speed
USB hub” or
“This device can
perform faster”
Your environment is
not fully compatible
with USB 2.0.
See
“
Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work
”
on
page 68.
Problem
Possible Cause
Try This