Canon PIXMA Pro9500 Quick Start Guide - Page 77

Troubleshooting Printer Hardware Troubleshooting Problem Printer Does Not Start or Printer Stops During Print Jobs Possible Cause Try This The printer is warming Wait for a while. The printer will automatically start printing, when it finishes up or processing data warming up or processing data. Ink tank is not installed in the correct position Open the Top Cover, and make sure that the ink lamp lights red. If the ink lamp flashes red fast (at about one second interval), the ink tank may have been installed in a wrong position. Make sure that the correct ink tank color is inserted in each position. See "Replacing an Ink Tank" on page 35. Ink tank is empty If the ink lamp flashes red fast (at about one second interval) even though each ink tank is installed in its appropriate position, ink is empty. Check the number of how many the ALARM lamp flashes orange, then replace the ink tank. See "Replacing an Ink Tank" on page 35. z If multiple ink lamps are flashing, check how fast they flash. Fast flashing (at about one second interval) indicates the ink is empty. Slow flashing (at about three second interval) indicates ink is low. For details on different flashing speeds, see "Getting the Ink Level Information" on page 36. z When the ink lamp is unlit and the ALARM lamp on the printer is also unlit, the function for detecting the remaining ink level has been released. Replacing with a new ink tank will activate this function again. Ink tank is not fully inserted When the ink lamp is unlit, press the mark on the ink tank until it clicks into place. The ink lamp lights red when the ink tank is fully inserted. When the ink lamp is unlit and the ALARM lamp on the printer is also unlit, the function for detecting the remaining ink level has been released. Replacing with a new ink tank will activate this function again. Incorrect page size is selected Press the RESUME/CANCEL button on the printer to clear the error. Then check the Page Size setting in the Page Setup tab (Windows) or the Page Setup dialog box (Macintosh) in the printer driver and load paper that is the same size as the setting and try printing again. If printing does not start even when the paper loaded in the printer is the same as the setting, set the printer driver not to detect the width of the paper. See "Error Regarding the Width of Paper" on page 83. Incorrect paper type and page size When using Fine Art Paper "Museum Etching", Fine Art Paper "Photo Rag", Fine Art Paper Premium Matte, or non-Canon genuine specialty paper, be sure to select the type of each media from Media Type and a paper size which says "Art XX [Margin 35 mm]" from Page Size. For more details on printer driver settings, refer to the appropriate section in "Printing Media" in the User's Guide on-screen manual. Check the settings with the following procedure and then try printing again. 1. Ensure that a paper size which says "Art XX [Margin 35 mm]" is selected in the application. If the paper size you want to use is not displayed, open the File menu of the application and select Print. Then ensure that the name of your printer is selected. 2. Ensure that the paper selected for Media Type in the Main tab (Windows) or the Quality & Media in the pop-up menu of the Print dialog box (Macintosh) in the printer driver matches the paper loaded in the printer. 3. Ensure that the Page Size setting in the Page Setup tab (Windows) or the Page Setup dialog box (Macintosh) in the printer driver is the same as the size set in step 1. 73