Canon PIXMA Pro9500 Quick Start Guide - Page 87

the Auto Sheet, Width of Paper

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Troubleshooting Problem Error Regarding the Width of Paper Possible Cause The Page Size setting does not match the size of the paper loaded in the printer Try This Press the RESUME/CANCEL button on the printer to clear the error. Then check the Page Size setting in the Page Setup tab (Windows) or the Page Setup dialog box (Macintosh) in the printer driver and load paper that is the same size as the setting and try printing again. If this message appears even when the paper loaded in the printer is the same as the setting, set the printer driver not to detect the width of the paper. The settings here are also applied under Direct Printing from a digital camera. Select the Detect paper width check box again once printing is complete, and then click Send. 1. Open the printer properties dialog box. 2. Click the Maintenance tab and then Custom Settings. 3. Clear the Detect paper width check box, and then click Send. Click OK when the confirmation message appears. "Error No.: 92" "Error No.: 93" 1. Open the Canon IJ Printer Utility. 2. Select Custom Settings from the pop-up menu. 3. Clear the Detect paper width check box, and then click Send. Click OK when the confirmation message appears. Other than Lettersized paper is loaded when printing the nozzle check pattern or the print head alignment patterns If other than Letter-sized paper is loaded, you cannot print these patterns. Press the RESUME/CANCEL button on the printer to clear the error, and load Lettersized plain paper in the Auto Sheet Feeder. Then try performing again. A paper size that cannot feed from the Auto Sheet Feeder is selected in the printer driver Click Delete Job in the dialog box that is displayed. Select Quality & Media from the pop-up menu in the Print dialog box and select Front Tray from Paper Source. Then load the paper in the Front Tray and try printing again. A paper size that cannot feed from the Front Tray is selected in the printer driver Click Delete Job in the dialog box that is displayed. Select Quality & Media from the pop-up menu in the Print dialog box and select Auto Sheet Feeder from Paper Source. Then load the paper in the Auto Sheet Feeder and try printing again. 83

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Troubleshooting
83
Error Regarding the
Width of Paper
The Page Size
setting does not
match the size of
the paper loaded in
the printer
Press the
RESUME/CANCEL
button on the printer to clear the error. Then check
the
Page Size
setting in the
Page Setup
tab (Windows) or the
Page Setup
dialog
box (Macintosh) in the printer driver and load paper that is the same size as the
setting and try printing again.
If this message appears even when the paper loaded in the printer is the same
as the setting, set the printer driver not to detect the width of the paper.
The settings here are also applied under Direct Printing from a digital camera.
Select the
Detect paper width
check box again once printing is
complete, and then click
Send
.
1.
Open the printer properties dialog box.
2.
Click the
Maintenance
tab and then
Custom Settings
.
3.
Clear the
Detect paper width
check box, and then click
Send
.
Click
OK
when the confirmation message appears.
1.
Open the
Canon IJ Printer Utility
.
2. Select
Custom Settings
from the pop-up menu.
3.
Clear the
Detect paper width
check box, and then click
Send
.
Click
OK
when the confirmation message appears.
Other than Letter-
sized paper is
loaded when
printing the nozzle
check pattern or the
print head
alignment patterns
If other than Letter-sized paper is loaded, you cannot print these patterns. Press
the
RESUME/CANCEL
button on the printer to clear the error, and load Letter-
sized plain paper in the Auto Sheet Feeder. Then try performing again.
“Error No.: 92”
A paper size that
cannot feed from
the Auto Sheet
Feeder is selected
in the printer driver
Click
Delete Job
in the dialog box that is displayed. Select
Quality & Media
from
the pop-up menu in the
Print
dialog box and select
Front Tray
from
Paper
Source
. Then load the paper in the Front Tray and try printing again.
“Error No.: 93”
A paper size that
cannot feed from
the Front Tray is
selected in the
printer driver
Click
Delete Job
in the dialog box that is displayed. Select
Quality & Media
from
the pop-up menu in the
Print
dialog box and select
Auto Sheet Feeder
from
Paper Source
. Then load the paper in the Auto Sheet Feeder and try printing
again.
Problem
Possible Cause
Try This