Canon PIXMA Pro9500 Quick Start Guide - Page 85

An Error Message Appears on the Screen

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An Error Message Appears on the Screen Troubleshooting Problem Writing Error/ Output Error/ Communication Error Possible Cause Printer is not ready Try This Ensure that the POWER lamp lights. If the POWER lamp is off, turn the printer on. The POWER lamp will flash blue when the printer is initializing. Wait until the POWER lamp stops flashing and remains lit blue. When the ALARM lamp is flashing orange, an error may have occurred in the printer. For details on how to resolve the error, refer to "Handling Error Messages" on page 77. Printer port setting does not match the interface connected to the printer Check the printer port settings. 1. Click Start and select Control Panel, Printers and Other Hardware, and then Printers and Faxes. For non-Windows XP, click Start, select Settings, and then Printers. 2. Select the icon of your printer. 3. Open the File menu and select Properties. 4. Click the Ports tab to confirm the port settings. Make sure that a port named USBnnn (Canon Pro9500 series) (where "n" is a number) is selected for Print to the following port(s). If the port setting is not correct, change the port setting according to the interface you are using on the Ports tab, or reinstall the printer driver. Faulty connection Ensure that the printer is securely connected to the computer. z If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details. z There could also be a problem with the USB cable. Replace the USB cable and try printing again. Printer driver is not installed properly Uninstall then reinstall the printer driver. 1. Click Start, and select All Programs (or Programs), the name of your printer, and Uninstall. 2. Follow the on-screen instructions to uninstall the driver. 3. Follow the procedures described in the Easy Setup Instructions and reinstall the printer driver. 81

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Troubleshooting
81
An Error Message Appears on the Screen
Problem
Possible Cause
Try This
Writing Error/
Output Error/
Communication
Error
Printer is not ready
Ensure that the
POWER
lamp lights.
If the
POWER
lamp is off, turn the printer on.
The
POWER
lamp will flash blue when the printer is initializing. Wait until the
POWER
lamp stops flashing and remains lit blue.
When the
ALARM
lamp is flashing orange, an error may have occurred in the
printer. For details on how to resolve the error, refer to
“
Handling Error
Messages
”
on page 77.
Printer port setting
does not match the
interface connected
to the printer
Check the printer port settings.
1. Click
Start
and select
Control Panel
,
Printers and Other Hardware
, and then
Printers and Faxes
.
For non-Windows XP, click
Start
, select
Settings
, and then
Printers
.
2.
Select the icon of your printer.
3.
Open the
File
menu and select
Properties
.
4.
Click the
Ports
tab to confirm the port settings.
Make sure that a port named
USBnnn
(
Canon Pro9500 series
) (where “n” is a
number) is selected for
Print to the following port
(
s
).
If the port setting is not correct, change the port setting according to the
interface you are using on the
Ports
tab, or reinstall the printer driver.
Faulty connection
Ensure that the printer is securely connected to the computer.
If you are using a relay device such as a USB hub, disconnect it,
connect the printer directly to the computer, and try printing
again. If printing starts normally, there is a problem with the
relay device.
Consult the reseller of the relay device for details.
There could also be a problem with the USB cable. Replace the
USB cable and try printing again.
Printer driver is not
installed properly
Uninstall then reinstall the printer driver.
1. Click
Start
, and select
All Programs
(or
Programs
), the name of your printer,
and
Uninstall
.
2.
Follow the on-screen instructions to uninstall the driver.
3.
Follow the procedures described in the
Easy Setup Instructions
and reinstall
the printer driver.