Dell Brocade 825 Brocade Adapters Troubleshooting Guide - Page 41

Driver installation fails and system cannot be booted

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General adapter problems 2 Driver installation fails and system cannot be booted Installation of a new Windows 2008 driver package fails in systems where an adapter is used for booting over SAN and the operating system becomes unbootable. Possible Cause: Existing driver package that was accessing the remote boot LUN was removed and system was rebooted. Action: Install the new adapter driver without uninstalling the existing driver. This is the recommended procedure for updating adapter drivers. NOTE If you remove the adapter driver (which requires a system reboot because the adapter was modified), and then reinstall the driver, installation will fail because the operating system cannot update the driver while a system reboot is pending. However, if you reboot the system after removing the driver, the operating system will not come up because the driver accessing the operating system was removed. Cannot remove Linux driver with uninstaller application or scripts When removing the Linux driver package using the Brocade Software Uninstaller application or script command (brocade_install_rhel.sh -u), the network (bna) or storage (bfa) driver will not uninstall, and a message such as the following will display: Uninstalling the Brocade driver RPM's Unloading bna driver ... ERROR: Module BNA could not be unloaded; Uninstall terminated! Possible Cause: An application such as HCM may be running and accessing the bna or bfa driver module. Execute the rmmod bna or rmmod bfa command and verify that the following displays: ERROR: Module bna is in use or ERROR: Module bfa is in use Action: Run the fuser -v /dev/bfa and fuser -v user/dev/bna commands to list the PIDs and names of processes accessing the bfa or bna modules. Kill the processes accessing these modules and then retry driver removal. Removing Ethernet (network) drivers causes error NOTE This applies to CNAs or Fabric Adapter ports configured in CNA or NIC mode. When removing Ethernet or network drivers on Windows systems and no previous drivers are installed, the following occurs: • The install log displays the following intermediate error message. Error = 6, Failed to unistalled device instance ID..... • The adapters disappear from the Device Manager as network devices. Possible Cause: Normal behavior for Windows systems. Brocade Adapters Troubleshooting Guide 17 53-1002145-01

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Brocade Adapters Troubleshooting Guide
17
53-1002145-01
General adapter problems
2
Driver installation fails and system cannot be booted
Installation of a new Windows 2008 driver package fails in systems where an adapter is used for
booting over SAN and the operating system becomes unbootable.
Possible Cause:
Existing driver package that was accessing the remote boot LUN was removed and
system was rebooted.
Action:
Install the new adapter driver without uninstalling the existing driver. This is the
recommended procedure for updating adapter drivers.
NOTE
If you remove the adapter driver (which requires a system reboot because the adapter was
modified), and then reinstall the driver, installation will fail because the operating system cannot
update the driver while a system reboot is pending. However, if you reboot the system after removing
the driver, the operating system will not come up because the driver accessing the operating system
was removed.
Cannot remove Linux driver with uninstaller application or scripts
When removing the Linux driver package using the Brocade Software Uninstaller application or
script command (
brocade_install_rhel.sh -u
), the network (bna) or storage (bfa) driver will not
uninstall, and a message such as the following will display:
Uninstalling the Brocade driver <version> RPM's
Unloading bna driver ...
ERROR: Module BNA could not be unloaded; Uninstall terminated!
Possible Cause:
An application such as HCM may be running and accessing the bna or bfa driver
module. Execute the
rmmod bna
or
rmmod bfa
command and verify that the following displays:
ERROR: Module bna is in use
or
ERROR: Module bfa is in use
Action:
Run the
fuser -v /dev/bfa
and
fuser -v user/dev/bna
commands to list the PIDs and names
of processes accessing the bfa or bna modules. Kill the processes accessing these modules and
then retry driver removal.
Removing Ethernet (network) drivers causes error
NOTE
This applies to CNAs or Fabric Adapter ports configured in CNA or NIC mode.
When removing Ethernet or network drivers on Windows systems and no previous drivers are
installed, the following occurs:
•
The install log displays the following intermediate error message.
Error = 6, Failed to unistalled device instance ID
.....
•
The adapters disappear from the Device Manager as network devices.
Possible Cause:
Normal behavior for Windows systems.