Dell Brocade 825 Brocade Adapters Troubleshooting Guide - Page 52

HCM not discovering all Ethernet ports for vNICs, HBA problems

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2 HBA problems HCM not discovering all Ethernet ports for vNICs vNICs are created for adapter on Windows systems, but HCM is not discovering all related Ethernet ports. Possible Cause: Agent started before network driver came online to discover ports. Action: Restart Brocade HCM Agent Service from Windows Services window. HBA problems This section provides information for resolving problems more specific to functions of HBAs or Fabric Adapter ports configured in HBA mode. For additional information on troubleshooting problems on mezzanine card and expansion card adapters, refer to "Troubleshooting mezzanine card problems" on page 55. No adapters found on local host" message in HCM When trying to access adapters on local Windows host through HCM, a "no adapters found on local host" displays. 1. Possible Cause: HBA itself is not present, but the driver is installed. Action: Verify if the adapter is visible as a PCI device by executing your host's operating system command to list PCI devices in the system. For details on this command, refer to the "List PCI Devices" row in Table 5 on page 59. Action: If the adapter does not appear in the list of PCI devices, refer to "Boot devices not available in host's Boot Manager menu" on page 21 for possible causes and recommended actions. 2. Possible Cause: Driver was removed from the device manager. Action: Confirm driver installation using instructions under "Confirming driver package installation in Windows systems" on page 52. If driver is not installed, use instructions in the Brocade Adapters Installation and Reference Manual to install it. Quality of Service performance issues If enabling Quality of Service (QoS) is causing poor performance or QoS does not appear to be functioning, refer to the following descriptions of possible causes and recommended actions to help resolve the problem. NOTE QoS is not supported on CNAs or Fabric Adapter ports configured in CNA mode. 1. Possible Cause: One or both of the required licenses are not installed on the edge switch connected to the HBA port or Fabric Adapter port configured in HBA mode: • Adaptive Networking (AN) license. • Server Application Optimization (SAO) license. 28 Brocade Adapters Troubleshooting Guide 53-1002145-01

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28
Brocade Adapters Troubleshooting Guide
53-1002145-01
HBA problems
2
HCM not discovering all Ethernet ports for vNICs
vNICs are created for adapter on Windows systems, but HCM is not discovering all related Ethernet
ports.
Possible Cause:
Agent started before network driver came online to discover ports.
Action:
Restart
Brocade HCM Agent Service
from Windows
Services
window.
HBA problems
This section provides information for resolving problems more specific to functions of HBAs or
Fabric Adapter ports configured in HBA mode. For additional information on troubleshooting
problems on mezzanine card and expansion card adapters, refer to
“Troubleshooting mezzanine
card problems”
on page 55.
No adapters found on local host” message in HCM
When trying to access adapters on local Windows host through HCM, a “no adapters found on local
host” displays.
1.
Possible Cause:
HBA itself is not present, but the driver is installed.
Action
: Verify if the adapter is visible as a PCI device by executing your host’s operating system
command to list PCI devices in the system. For details on this command, refer to the “List PCI
Devices” row in
Table 5
on page 59.
Action:
If the adapter does not appear in the list of PCI devices, refer to
“Boot devices not
available in host’s Boot Manager menu”
on page 21 for possible causes and recommended
actions.
2.
Possible Cause:
Driver was removed from the device manager.
Action
: Confirm driver installation using instructions under
“Confirming driver package
installation in Windows systems”
on page 52. If driver is not installed, use instructions in the
Brocade Adapters Installation and Reference Manual
to install it.
Quality of Service performance issues
If enabling Quality of Service (QoS) is causing poor performance or QoS does not appear to be
functioning, refer to the following descriptions of possible causes and recommended actions to
help resolve the problem.
NOTE
QoS is not supported on CNAs or Fabric Adapter ports configured in CNA mode.
1.
Possible Cause:
One or both of the required licenses are not installed on the edge switch
connected to the HBA port or Fabric Adapter port configured in HBA mode:
•
Adaptive Networking (AN) license.
•
Server Application Optimization (SAO) license.