HP Brio ba410 hp brio ba410, user guide - Page 107
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Other Services Other Services The table below summarizes the services and support available from HP or authorized resellers. Service Covers HP SupportPack Parts and labor for HP products. Period Covered Response Time Fee Variable Variable Variable When Available Purchase From Within 90 days HP Authorized of delivery. Reseller. CD-ROM containing: Released quarterly. N/A HP Support Product Manuals, Technical Assistant Information and Product features. Annual Anytime. HP. subscription. Electronic Services Technical information, Anytime. drivers, utilities, tools and diagnostics. 24-hour access. No charge. Anytime. HP BBS, WWW, CompuServe, America Online. Technical Phone Support Basic assistance for system First year (3-years Business hours. setup, configuration, for hardware failure start-up and hardware diagnosis). diagnosis. No charge. At time of delivery. HP. Lifeline Phone Support Basic assistance for system After first year. setup, configuration and start-up. Business hours. Per- call fee, Anytime after HP. no time limit. first year. HP Network Phone-in Support Advanced remote technical support for multi-vendor networked environments. Annual contract. Business hours: 24-hour/ 7-day service also available. Annual fee, or Anytime. minimum fee per incident. HP Authorized Reseller. Service Technical Support. Contracts Customer defined. As required. Annual fee, or Anytime. fee per incident. Reseller. 99