HP Brio ba410 hp brio ba410, user guide - Page 44

Keyboard Test Error

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My HP Brio Detects an Error at Startup Keyboard Test Error Have you checked that... The keyboard cable is correctly connected Ö Ö The keyboard is clean and keys are not stuck down How 1 Switch off the PC. 2 Plug the cables into the correct connectors on the back of the PC (you may have problems if you connect the mouse to the keyboard connector). Check all keys are at the same height, and none are stuck (keyboard) The keyboard is working Ö Ö 1 Switch off the PC. 2 Replace the keyboard by a known working unit. 3 Switch on the PC, and check it works. Run e-DiagTools. Refer to page 42. The keyboard port is working Ö Ö You are using the latest BIOS for your PC If the problem persists, contact your authorized support provider 1 Disconnect the keyboard from the PC. 2 Attach the keyboard to another PC of the same model. 3 If the keyboard works you may need a new system board. Contact your authorized support provider. Download the latest BIOS and instructions for its installation from HP's Web at: www.hp.com/go/briosupport 36

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My HP Brio Detects an Error at Startup
36
Keyboard Test Error
Have you checked that...
How
The keyboard cable is correctly connected
Ö
1
Switch off the PC.
2
Plug the cables into the correct connectors on
the back of the PC (you may have problems if
you connect the mouse to the keyboard
connector).
The keyboard is clean and keys are not stuck
down
Ö
Check all keys are at the same height, and none are
stuck (keyboard)
The keyboard is working
Ö
1
Switch off the PC.
2
Replace the keyboard by a known working unit.
3
Switch on the PC, and check it works.
Ö
Run e-DiagTools. Refer to page 42.
The keyboard port is working
Ö
1
Disconnect the keyboard from the PC.
2
Attach the keyboard to another PC of the same
model.
3
If the keyboard works you may need a new
system board. Contact your authorized support
provider.
You are using the latest BIOS for your PC
Ö
Download the latest BIOS and instructions for its
installation from HP’s Web at:
www.hp.com/go/briosuppor
t
If the problem persists, con
on
on
ontact your autho
ho
ho
horized support
rt
rt
rt provider