HP Brio ba410 hp brio ba410, user guide - Page 39

Software Problems

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Software Problems Software Problems The Power Light Is On But My Software Won't Run Have you checked that... Ö There is no information about what is going on in the accompanying documentation Ö The software has been correctly installed How Refer to the application software documentation and/or the operating system documentation for guidance 1 Check for any error messages when you try to run the software. 2 Remove and then reinstall the software. 3 If the problem continues, contact the software manufacturer's support services. The Date and Time are Wrong Have you checked that... Ö The battery has not become discharged. This may happen when the PC has been unplugged for too long. How Change the date and time, by selecting Settings ÖControl Panel ÖDate/Time from the Start menu or use the Setup program (see page 72). If necessary, install a new battery (see page 69). You Get the Message "Some necessary system files are corrupted" Have you checked that... You didn't delete any system files Ö How Reinstall the operating system or return the PC to its factory configuration by using the HP Brio Assist CDROM (System Recovery). Refer to page 43 for more information. Forgotten Your PC's BIOS Password Ö You have forgotten the password that has been set in the Setup program to prevent 1 Ask your system administrator, if you have one, to remind you of the password. unauthorized users from starting your PC 2 If you cannot find out the password, clear passwords (see page 74). This will allow the PC to start without a password. 31

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Software Problems
31
Software Problems
The Power Light Is On But My Software Won’t Run
Have you checked that...
How
There is no information about what is going
on in the accompanying documentation
Ö
Refer to the application software documentation
and/or the operating system documentation for
guidance
The software has been correctly installed
Ö
1
Check for any error messages when you try to
run the software.
2
Remove and then reinstall the software.
3
If the problem continues, contact the software
manufacturer’s support services.
The Date and Time are Wrong
Have you checked that...
How
The battery has not become discharged. This
may happen when the PC has been
unplugged for too long.
Ö
Change the date and time, by selecting Sett
tt
tt
ttings
Ö
Contr
tr
tr
trol Panel
Ö
Date/Time from the Start
rt
rt
rt menu
or use the
Setup
program (see page 72). If necessary,
install a new battery (see page 69).
You Get the Message “Some necessary system files are corrupted”
Have you checked that...
How
You didn’t delete any system files
Ö
Reinstall the operating system or return the PC to its
factory configuration by using the
HP Brio Assist CD-
ROM (System Recovery)
. Refer to page 43 for more
information.
Forgotten Your PC’s BIOS Password
You have forgotten the password that has
been set in the
Setup
program to prevent
unauthorized users from starting your PC
Ö
1
Ask your system administrator, if you have one,
to remind you of the password.
2
If you cannot find out the password, clear
passwords (see page 74). This will allow the PC
to start without a password.