HP Brio ba410 hp brio ba410, user guide - Page 46

Hard Disk, DVD or CD-ROM Drive Test Error - driver download

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My HP Brio Detects an Error at Startup Hard Disk, DVD or CD-ROM Drive Test Error Have you checked that... You have not received a S.M.A.R.T. alert from the HP Brio Management Agent indicating that your hard disk drive is defective The drive is correctly configured in the PC's Setup program Ö Ö The hard disk, DVD or CD-ROM drive is working Ö Ö You are using the latest BIOS for your PC Advanced Troubleshooting How Important: Carry out an immediate data backup, then contact your local Customer Care Center (refer to page 98) 1 Switch the PC OFF then ON. 2 When the message Press F2 to Enter Setup appears, press the F2 key. 3 Check the drive is enabled and the correct type is selected. Run e-DiagTools from the HP Brio Assist CD-ROM (Drivers & Utilities) to test your hard drive. To test your DVD or CD-ROM drive, run e-DiagTools from the Utility Partition on your hard drive. Refer to page 42. Download the latest BIOS and instructions for its installation from HP's Web at: www.hp.com/go/briosupport Have you checked that... The drive cables are correctly connected The drive cable is working The drive itself has not failed Ö Ö Ö How 1 Disconnect the power cord. 2 Remove the PC's main cover (refer to page 49). 3 Check the drive's power and data cables are correctly connected (refer to page 57 and page 60). 4 Close the PC then switch it on and check it works. 1 Disconnect the power cord. 2 Remove the PC's main cover (refer to page 49). 3 Replace the drive cable by a known working cable from the same model of PC, if possible. 4 Close the PC then switch it on and check it works. 1 Disconnect the power cord. 2 Remove the PC's main cover (refer to page 49). 3 Replace the drive by a known working drive from the same model of PC, if possible. Refer to chapter 4. 4 Close the PC then switch it on and check it works. Refer to the section starting on page 23 for more information on troubleshooting drives. There is also more DVD troubleshooting information in the online HP Brio Center, under "Fix a Problem". If the problem persists, contact your authorized support provider 38

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My HP Brio Detects an Error at Startup
38
Hard Disk, DVD or CD-ROM Drive Test Error
Have you checked that...
How
You have not received a S.M.A.R.T. alert
rt
rt
rt
from the HP Brio Management Agent
indicating that your hard disk drive is
defective
Ö
Import
rt
rt
rtant: Carry out an immediate data backup, then
contact your local Customer Care Center (refer to
page 98)
The drive is correctly configured in the PC’s
Setup
program
Ö
1
Switch the PC OFF then ON.
2
When the message Press
ss
ss
ss F2 to Enter Setup
up
up
up
appears, press the
F2
key.
3
Check the drive is enabled and the correct type
is selected.
The hard disk, DVD or CD-ROM drive is
working
Ö
Run e-DiagTools from the
HP Brio Assist CD-ROM
(Drivers & Utilities)
to test your hard drive. To test
your DVD or CD-ROM drive, run e-DiagTools from the
Utility Partition on your hard drive. Refer to page 42.
You are using the latest BIOS for your PC
Ö
Download the latest BIOS and instructions for its
installation from HP’s Web at:
www.hp.com/go/briosuppor
t
Advanced Troubleshooting
Have you checked that...
How
The drive cables are correctly connected
Ö
1
Disconnect the power cord.
2
Remove the PC’s main cover (refer to page 49).
3
Check the drive’s power and data cables are
correctly connected (refer to page 57 and page
60).
4
Close the PC then switch it on and check it
works.
The drive cable is working
Ö
1
Disconnect the power cord.
2
Remove the PC’s main cover (refer to page 49).
3
Replace the drive cable by a known working
cable from the same model of PC, if possible.
4
Close the PC then switch it on and check it
works.
The drive itself has not failed
Ö
1
Disconnect the power cord.
2
Remove the PC’s main cover (refer to page 49).
3
Replace the drive by a known working drive
from the same model of PC, if possible. Refer to
chapter 4.
4
Close the PC then switch it on and check it
works.
Refer to the section start
rt
rt
rting on p
np
np
n page 23
23
23
23 for more information o
on o
on o
on on tr
tr
tr
troub
ub
ub
ubleshooting drives. There is also more DVD tr
tr
tr
troub
ub
ub
ubleshooting
information
on
on
on in the onli
li
li
line HP Brio Center, under "Fix a Problem". If the problem persists, contact you
ou
ou
our authorized sup
up
up
upport
rt
rt
rt provider