HP Brio ba410 hp brio ba410, user guide - Page 98

HP Validation and Service Options, Obtaining Warranty Service

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HP Hardware Warranty 1-Year Limited Hardware Warranty: 1-Year On-Site Service • On-site service for the central processor unit, including free parts exchange and labor, provided by an HP Sales and Service Center representative or an HP Authorized Support Provider representative, during the one-year product warranty period. • Free parts exchange service for the central processor unit, keyboard, and mouse, provided by an HP Sales and Service Center or an HP Authorized Support Provider, during the one-year product warranty period. 1-Year Limited Hardware Warranty: 1-Year Free Parts Exchange Service • Free parts exchange service for the central processor unit, keyboard and mouse provided by an HP Sales and Service Center or an HP Authorized Support Provider, during the one-year product warranty period. 30-Day Limited Hardware Warranty: 30-day Free Parts Exchange or Product Return Service • Free parts exchange service or return of the entire product, including keyboard and mouse within 30 days of product purchase, to the HP Authorized Support Provider from where the product was purchased. You may be asked for proof of purchase date. Note HP Validation and Service Options If HP receives notice of a defect in your HP hardware product during the hardware product's warranty period, HP or its designate may, at its option and depending on warranty entitlement: 1 Repair the parts which prove to be defective OR 2 Replace the parts which prove to be defective OR 3 Provide you, the end-user customer, with the appropriate part(s) required for repair. In this event, HP may: • Provide you with written instructions for replacing the defective part(s). • Provide free telephone assistance for installation of the replacement component. • Prepay shipping charges, duties, and taxes for replacement parts sent to you as well as for any parts that HP asks to be returned. You will be billed for any defective part(s) not returned as requested by HP. HP reserves the right to validate any claims of defective products or components before repairing or replacing such products or components. Obtaining Warranty Service Customer Responsibilities Before Contacting HP Before contacting HP for warranty service for your HP product, please prepare by: • Consulting the troubleshooting section of your User's Guide. • Running the diagnostic software (if installed on your system) to diagnose your product and to obtain information that will be requested by a support agent. • Troubleshooting your system using support information provided on the HP Worldwide 90

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HP Hardware Warranty
90
1-Year Limited Hardware Warranty:
1-Year On-Site Service
•
On-site service for the central processor unit, including free parts exchange and labor,
provided by an HP Sales and Service Center representative or an HP Authorized Support
Provider representative, during the one-year product warranty period.
•
Free parts exchange service for the central processor unit, keyboard, and mouse,
provided by an HP Sales and Service Center or an HP Authorized Support Provider,
during the one-year product warranty period.
1-Year Limited Hardware Warranty:
1-Year Free Parts Exchange Service
•
Free parts exchange service for the central processor unit, keyboard and mouse
provided by an HP Sales and Service Center or an HP Authorized Support Provider,
during the one-year product warranty period.
30-Day Limited Hardware Warranty:
30-day Free Parts Exchange or Product Return Service
•
Free parts exchange service or return of the entire product, including keyboard and
mouse within 30 days of product purchase, to the HP Authorized Support Provider from
where the product was purchased. You may be asked for proof of purchase date.
HP Validation and Service Options
If HP receives notice of a defect in your HP hardware product during the hardware product’s
warranty period, HP or its designate may, at its option and depending on warranty
entitlement:
1
Repair the parts which prove to be defective
OR
2
Replace the parts which prove to be defective
OR
3
Provide you, the end-user customer, with the appropriate part(s) required for repair. In
this event, HP may:
•
Provide you with written instructions for replacing the defective part(s).
•
Provide free telephone assistance for installation of the replacement component.
•
Prepay shipping charges, duties, and taxes for replacement parts sent to you as well
as for any parts that HP asks to be returned. You will be billed for any defective
part(s) not returned as requested by HP.
Note
HP reserves the right to validate any claims of defective products or components before repairing or replacing such
products or components.
Obtaining Warranty Service
Customer Responsibilities Before Contacting HP
Before contacting HP for warranty service for your HP product, please prepare by:
•
Consulting the troubleshooting section of your User’s Guide.
•
Running the diagnostic software (if installed on your system) to diagnose your product
and to obtain information that will be requested by a support agent.
•
Troubleshooting your system using support information provided on the HPWorldwide