HP Color LaserJet Enterprise CP4020 HP Designjet 4020 and 4520 Printer Series - Page 190

option is not checked in the driver, and that there are no pending preview windows waiting for confirmation to continue printing. My job is exactly as wide as the roll of paper that is loaded on the printer, but is put on hold for paper Margins are managed in different ways depending on the file type: ● For HP-GL/2 and HP RTL files, by default, margins are included inside the drawing, so a 36 inches HP-GL/2 and HP RTL file can be printed with margins in a 36 inches roll of paper and will not be put on hold for paper. ● For other file formats however, like PostScript, PDF, TIFF or JPEG, by default, the printer considers that margins need to be added outside of the drawing (as in many cases, these formats are used for photographs and other contents where margins are not included). This means that to print a 36 inches TIFF, the printer needs to add some margins and the drawing needs 36.4 inches of paper to be printed; this would cause the job to be put on hold if the paper that is loaded on the printer is only 36 inches wide. For these file formats, if it is desired to print them without adding extra margins outside of the drawing, the Clip contents by margins option can be used. This option will force the margins to be set inside of the drawing, so a 36 inches TIFF can be printed in a 36 inches roll of paper without being put on hold. However, it needs to be taken into account that, if there is no white space already included in the drawing's borders, some contents could be clipped because of the margins. The printer does not print If all is in order (paper loaded, all ink components installed and no file errors), there are still reasons why a file you have sent from your computer may not start printing when expected, this is because the file has been put on hold for paper: ● You may have an electrical power problem. If there is no activity at all from the printer, and the front panel does not respond, check that the power cable is connected correctly and that there is power available at the socket. ● You may be experiencing unusual electromagnetic phenomena, such as strong electromagnetic fields or severe electrical disturbances, which can cause the printer to behave strangely, or even stop working. In this case, turn off the printer using the Power key on the front panel, wait until the electromagnetic environment has returned to normal and then turn it on again. If you still experience problems, please contact your customer service representative. ● You may have the wrong graphic language setting. See Change the graphic language setting on page 65. ● You may not have installed in your computer the correct driver for your printer. See the Setup instructions. ● The right paper may not be available to print the job, perhaps because: ◦ The selected roll is not loaded. ◦ The selected paper type is not loaded on any roll. ◦ There is not enough paper of the selected type to print the whole job. On the HP Designjet 4520 series, a job may be held in the queue for one of these reasons, while other jobs in the queue are printed because the right paper is available for them. In this case, you can print the held job by loading the correct paper and using the front panel or the Embedded Web Server to continue the job. Other problems 180 Chapter 19 The problem is... (other topics) ENWW