HP ElitePad 1000 HP ElitePad 1000 G2 Maintenance and Service Guide
HP ElitePad 1000 Manual
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- HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 1
HP ElitePad 1000 G2 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 2
trademark of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 3
only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 4
iv Safety warning notice - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 5
...8 Service tag ...8 Tablet major components ...9 Retail Jacket components ...12 Security Jacket components ...14 Adapter cables ...15 Docking station and accessories 16 Miscellaneous parts ...17 Power components ...19 Sequential part number listing 20 4 Removal and replacement preliminary - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 6
51 System board ...53 Forward-facing webcam 57 Slot cover ...58 Docking connector cable 59 WLAN antenna ...61 WWAN/GPS auxiliary antenna 63 Speakers ...65 Retail Jacket component replacement procedures 67 Top cap ...67 Battery ...68 Front cover ...69 Bar code scanner module and Cable connector - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 7
(UEFI 94 7 Specifications ...95 Tablet specifications ...95 8 Backup and recovery ...96 Backing up your information ...96 Performing a system recovery 97 Using the Windows recovery tools 97 Using f11 recovery tools 98 Changing the boot device order 98 Using Windows Refresh or Windows Reset 99 - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 8
viii - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 9
Description HP ElitePad 1000 G2 Intel® Atom z3795 1.60-GHz processor (core burst up to 2.39-GHz), 1.60-GHz front-side bus (FSB), 2.0-MB L2 cache, up to 778-MHz graphics burst frequency, soldered to system board Intel HD Graphics 10.1-in., WUXGA (1900×1200), UWVA, 50% CG, 400-nit, active pen and - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 10
Support for USB- or Bluetooth-connected external keyboard and mouse Support for an HP ElitePad-proprietary 10-W AC adapter (RC, V, 3-wire, wall-mount); connector on AC Adapter connects to the tablet through the docking connector Support for 2-cell, 30-Wh, 4.0-Ah, Li-ion battery 2 Chapter 1 Product - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 11
: ● Microsoft® Windows® 8.1 ML 64-bit ● Microsoft Windows 8.1 EM 64-bit ● Microsoft Windows 8.1 CM 64-bit ● Microsoft Windows 8.1 Professional 64-bit ● Microsoft Windows 8.1 Professional 64-bit MSNA ● Microsoft Windows 8.1 Professional 64-bit Retail Solutions ● Microsoft Windows 8.1 SST 64-bit with - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 12
with WWANs. Front webcam Records video and captures still photographs. To use the webcam, tap the YouCam tile on the Start screen, or swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the search box. In the search box, type c, and then tap CyberLink - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 13
country or region. To access the user guides, tap the HP Support Assistant app on the Start screen, tap My computer, and then tap User guides. Rear Item (1) (2) Component Micro SD Card Reader/Micro SIM slot access hole Memory card reader/Micro SIM slot Description Allows you to insert the end - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 14
use the webcam, tap the YouCam tile on the Start screen, or swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the To access the user guides, tap the HP Support Assistant app on the Start screen, tap My computer, and then tap User guides. NOTE: When a - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 15
result in the loss of unsaved information. If the tablet has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the tablet. Swipe from the right edge of the touch screen to display the charms, tap Search, and then - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 16
and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Service tag When ordering parts or requesting information, provide the tablet serial number - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 17
4a) (4b) Component Display assembly (10.1-in., WUXGA (1900×1200), UWVA, 50% CG, 400-nit, active pen and MultiTouch capacitive digitizer, chemically-strengthened glass with anti-smudge; includes display panel, display LVDS cable, TouchScreen cable, and display panel support rubber) Display Cable Kit - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 18
only on tablet models equipped with a non-Windows 8 operating system 753976-001 Volume button board (includes bracket and cable) 759031-001 WWAN module: HP hs3110 HSPA+ Mobile Broadband Module 748599-005 HP lt4111 LTE/EV-DO/HSPA+ Gobi 4G Module 704030-005 HP lt4112 LTE/HSPA+ Gobi 4G Module - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 19
, plastic cover) 747630-001 Docking connector cable (includes cable and double-sided adhesive) 747631-001 Speakers (include left and right speakers and cables) 747629-001 Bottom case (includes the power button actuator and the slot cover and brackets) 747628-001 Tablet major components 11 - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 20
Retail Jacket components Item (1) (2) (3) (4) (5) (6) (7) (8a) (8b) (8c) Description Spare part number Top cap (includes 4 captive screws, secured by C-rings) 744025-001 Battery (2-cell, 21-Wh, 2.96-Ah, Li-ion) 687946-001 Battery bay space saver 742440-001 Front cover adhesive liner ( - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 21
board Right-side credit card reader board Credit card reader (includes cable) Battery connector board (includes cable) System board (includes docking connector and USB port) Rear cover Retail Jacket equipped with battery (not illustrated) Retail Jacket equipped with a battery bay space saver (not - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 22
board Cables/Connectors Kit, includes: Fingerprint reader board cable Card reader board cable Docking connector cable Security Jacket equipped with a card reader and a fingerprint reader (not illustrated) Security Jacket equipped with a card reader (not illustrated) Spare part number 744047-001 - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 23
on the Security Jacket (not illustrated) Adapter cables Spare part number 744040-001 744046-001 Item (1) (2) (3) (4) (5) (6) Description HDMI/VGA adapter cable Ethernet adapter cable Serial adapter cable HP Smart AC adapter cable USB adapter cable Card Reader adapter Spare part number 695551 - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 24
Docking station and accessories Item (1) (2) (3) Description Docking station 40-W HP Smart AC adapter (RC, V, 3-wire) Power cord (3-pin, black, 1.83-m): For use in Argentina For use in Australia For use in Brazil For use in Europe For use - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 25
rugged carrying case HP ElitePad Service Tool (includes suction cup) HP ElitePad suction cup HP executive tablet pen Jacket: Slate jacket with battery slot (includes battery) Slate jacket without battery slot Jacket keyboard: For use in Belgium For use in Brazil For use in Bulgaria For use in Canada - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 26
For use in Turkey For use in the United Kingdom and Singapore For use in the United States Screw Kit for use only with the tablet Spare part number 724301-B31 724301-091 724301-FP1 724301-131 724301-271 724301-251 724301-171 724301-BA1 724301-AD1 724301-071 724301-B71 - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 27
Power components Item (1) (2) (3) Component 10-W AC adapter for use only on the HP ElitePad 1000 G2 (RC, V, 3-wire, wallmount) Duck head power adapter: For use in Argentina For use in Australia For use in Brazil For use in Denmark For use in Europe For use in India For - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 28
For use in Taiwan For use in the United Kingdom and Singapore Card Reader Cover Kit (not illustrated) HP Mobile Connect SIM (not illustrated) Screw Kit for use only on the HP ElitePad 1000 G2 (not illustrated) Tape Support Kit Spare part number 490371-021 490371-D61 490371-BB1 490371-061 - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 29
wire) HDMI/VGA adapter cable USB adapter cable HP Smart AC adapter cable Card Reader adapter Ethernet adapter cable Serial adapter cable HP lt4111 LTE/EV-DO/HSPA+ Gobi 4G Module Docking station Rugged carrying case Slate jacket with battery slot (includes battery) HP ElitePad Service Tool (includes - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 30
on the HP ElitePad 1000 G2 tablet (includes battery cable and WWAN/GPS main transceiver and antenna cable) Digital pen tethers (10) HP lt4226 LTE/HSPA+ Gobi 4G Module HP lt4225 LTE/EV-DO Gobi 4G Module HP ElitePad Jacket cover HP ElitePad USB3 adapter HP lt4112 LTE/HSPA+ Gobi 4G Module Retail Jacket - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 31
Retail Jacket with battery bay space saver Retail Jacket Rubber Kit Security Jacket with screws Security Jacket with fingerprint reader and screws HP ElitePad dockable case Retail Jacket top cap (includes 4 captive screws, secured by C-rings) Retail Jacket credit card reader (includes cable) Retail - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 32
rubber) HP hs3110 HSPA+ Mobile Broadband Module HP Executive Tablet pen Screw Kit for use only on the HP ElitePad 1000 G2 System board equipped with an Intel Atom z3795 quad core 1.60-GHz processor (burst up to 2.39-GHz; 2.0-MB L2 cache), 4096-MB of system memory, and 64-GB of eMMC primary storage - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 33
Duck head power adapter for use only in India Security Jacket cover Volume button board (includes bracket and cable) Tape Support Kit Webcam/Microphone Kit for use only in European countries and regions (includes WWAN/GPS auxiliary antenna cable and transceiver and WLAN main and auxiliary antenna - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 34
the removal and replacement procedures: ● Magnetic screw driver ● Phillips P0 screw driver ● Plastic case utility tool Service considerations The at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the tablet, be sure that cables are placed in - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 35
device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the tablet when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 36
and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials. ● Keep the work area free of nonconductive materials, such - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 37
are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On floor mats with hard ties to the ground ● Field service kits ● Static - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 38
current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Tablet component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 39
ElitePad Service Tool on a flat, sturdy surface. The HP ElitePad Service Tool is available using spare part number 714222-001. 3. Move the HP ElitePad Service Tool retention bar (1) to the left until the notch (2) in the retention bar allows the retention gate to open. Tablet component replacement - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 40
4. Open the retention gate (3). 5. Place the tablet on the service tool and slide it (1) forward until the tablet docking connector engages with the service tool docking connector (2). 32 Chapter 5 Removal and replacement procedures - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 41
6. Close the retention gate (1) and release the retention bar (2) to secure the tablet in the service tool. 7. Place the suction cup (1) on the lower right corner of the tablet display glass, making sure to place the suction cup inside the edges of the border (2) of the display glass. The suction - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 42
the tablet components. 10. Firmly lift up on the suction cup to release the right side of the display assembly approximately ¼inch from the tablet. 11. Move the retention bar (1) until the notch in the retention bar allows the retention gate to open. 34 Chapter 5 Removal and replacement procedures - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 43
12. Open the retention gate (2). 13. Slide the tablet out of the service tool (3). 14. Disconnect the suction cup handles (1). 15. Lower the suction cup handle (2). 16 cable is attached, and then disconnect the TouchScreen cable (3) from the system board. Tablet component replacement procedures 35 - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 44
Remove the display assembly and cables. 21. If it is necessary to replace the display assembly cables: a. Turn the display assembly upside down, with the bottom toward you. b. Detach the TouchScreen cable (1) from the surface of the display assembly. (The TouchScreen cable is attached to the display - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 45
part number 718758-001. To install the display assembly: 1. case. 4. Swing the right side of the display assembly down into the right side of the bottom case. 5. Firmly press all edges of the display assembly surface to ensure it is fully engaged with the bottom case. Tablet component replacement - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 46
from the system board. 2. Detach the NFC antenna (2) from the surface of the system board. (The NFC antenna is attached to the system board with double-sided adhesive.) 3. Remove the NFC antenna (3). Reverse this procedure to install the NFC antenna. 38 Chapter 5 Removal and replacement procedures - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 47
WWAN module Description HP hs3110 HSPA+ Mobile Broadband Module HP lt4111 LTE/EV-DO/HSPA+ Gobi 4G Module HP lt4112 LTE/HSPA+ Gobi 4G Module HP lt4225 LTE/EV-DO Gobi 4G Module HP lt4226 LTE/HSPA+ Gobi 4G Module Spare part number 748599-005 704030-005 740011-005 736676-005 736675-005 Before removing - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 48
board. NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module. 40 Chapter 5 Removal and replacement procedures - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 49
Combo Adapter Spare part number 723677-005 Before removing the WLAN module, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, that secure the WLAN module to the bottom cover. Tablet component replacement procedures 41 - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 50
(5). NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 42 Chapter 5 Removal and replacement procedures - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 51
tablet. 4. Remove the display assembly (see Display assembly on page 30). 5. Remove the NFC antenna (see NFC antenna on page 38). Remove the microphones: 1. Detach the tape (1) that secures the left microphone cable to the battery install the microphones. Tablet component replacement procedures 43 - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 52
webcam, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the webcam (3) and cable. Reverse this procedure to install the rear-facing webcam. 44 Chapter 5 Removal and replacement procedures - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 53
to the battery. 3. Release the support strip (3) that secures the power button board cable to the system board. 4. Release the ZIF connector (4) to which the power button board cable is attached, and then disconnect the power button board cable from the system board. Tablet component replacement - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 54
button board cable (5) from the surface of the battery. (The power button board cable is attached to the battery with double-sided adhesive.) 6. button actuator may be accidentally dislodged from the bottom cover. To replace the power button actuator, refer to the following illustration. The power - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 55
button board cable (1) from the power button board. 2. Release the volume button board cable from the retention clips (2) built into the battery. 3. Remove the two Phillips PM1.5×2.0 screws (3) that secure the volume button board to the bottom cover. Tablet component replacement procedures 47 - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 56
. NOTE: In the process of removing the volume button board, the volume button actuator may be accidentally dislodged from the bottom cover. To replace the volume button actuator, refer to the following illustration. The volume button actuator is included in the Button Kit, spare part number 747634 - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 57
two Phillips PM1.3×2.0 screws (2) that secure the audio jack board to the bottom cover. 3. Remove the audio jack board (3) and cable. Reverse this procedure to install the audio jack board. Tablet component replacement procedures 49 - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 58
external devices from the tablet. 4. Remove the display assembly (see Display assembly on page 30). 5. Remove the NFC antenna (see NFC antenna on page 38). Remove the vibrator module: 1. Disconnect the vibrator module cable (1) from the system board. 50 Chapter 5 Removal and replacement procedures - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 59
is attached to the vibrator module with double-sided adhesive. Reverse this procedure to install the vibrator module. Battery Description 2-cell, 30-Wh, 4.0-Ah, Li-ion battery (includes battery cable and WWAN/GPS main transceiver and antenna cable) Spare part number 728558-005 Before removing the - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 60
/GPS main transceiver is attached to the bottom cover with double-sided adhesive.) 4. Remove the six Phillips PM1.3×2.0 screws (5) that secure the battery to the bottom cover. 5. Remove the battery (6). Reverse this procedure to install the battery. 52 Chapter 5 Removal and replacement procedures - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 61
and eMMC. Description Equipped with 128-GB of eMMC primary storage Equipped with 64-GB of eMMC primary storage Spare part number 753741-001 753740-001 Before removing the system board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 62
3. Release the ZIF connector (3) to which the WLAN ribbon cable is attached, and then disconnect the WLAN ribbon cable from the WLAN module. 54 Chapter 5 Removal and replacement procedures - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 63
battery to the bottom cover. 5. Lift the top edge of the system board (1) and swing it up and forward until it rests upside down above the tablet. 6. Remove the two Phillips PM1.3×1.5 broad head screws (2) that secure the docking connector cable to the system board. Tablet component replacement - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 64
the system board, the autorotate switch actuator may be accidentally dislodged from the bottom cover. To replace the autorotate switch actuator, refer to the following illustration. When installing the autorotate switch actuator, make sure the two tabs (1) on the autorotate switch actuator engage - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 65
module on page 39) c. Power button board (see Power button board on page 45) d. Battery (see Battery on page 51) e. System board (see System board on page 53) Remove the forward-facing webcam: 1. Turn the system board upside down, with the top toward you. Tablet component replacement procedures 57 - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 66
to install the tablet. 4. Remove the display assembly (see Display assembly on page 30), and then remove the following components: a. NFC antenna (see NFC antenna on page 38) b. WWAN module (see WWAN module on page 39) c. Power button board (see Power button board on page 45) d. Battery (see Battery - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 67
slot cover. Reverse this procedure to install the slot cover. Docking connector cable Description Docking connector cable (includes double-sided adhesive) Spare part number 747631-001 Before removing the docking connector cable, follow these steps: 1. Turn off the tablet. If you are unsure whether - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 68
cable (1) from the surface of the bottom cover. (The docking connector cable is attached to the bottom cover with double-sided adhesive.) 6. Release the docking connector (2) from the bottom cover by sliding it away from the opening in the bottom edge. 60 Chapter 5 Removal and replacement procedures - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 69
connector cable (3). Reverse this procedure to install the docking connector cable. WLAN antenna NOTE: The WLAN antenna are included in the Antenna Kits and include the WLAN antenna main and auxiliary cables and transceivers. - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 70
d. Battery (see Battery on page 51) e. System board (see System board on page 53) Remove the WLAN antenna: 1. Release the WLAN antenna cables. 4. Remove the WLAN antenna cables and transceivers (4). Reverse this procedure to install the WLAN antenna. 62 Chapter 5 Removal and replacement procedures - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 71
Power button board (see Power button board on page 45) d. Battery (see Battery on page 51) e. System board (see System board on page 53) Remove the WWAN/GPS auxiliary antenna: 1. Detach the WWAN/GPS auxiliary antenna transceiver (1) from the bottom cover. Tablet component replacement procedures 63 - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 72
2. Remove the WWAN/GPS auxiliary antenna cable and transceiver (2). Reverse this procedure to install the WWAN/GPS auxiliary antenna. 64 Chapter 5 Removal and replacement procedures - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 73
Docking connector cable on page 59) Remove the speakers: 1. Release the tabs (1) built into the bottom cover that secure the speaker cable, and then release the speaker cable. 2. Remove the four Phillips PM1.3×2.0 screws (2) that secure the speakers to the bottom cover. Tablet component replacement - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 74
3. Remove the speakers (3). Reverse this procedure to install the speakers. 66 Chapter 5 Removal and replacement procedures - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 75
tablet display panel facing down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel. 4. Turn the Retail Jacket right side up with the bottom toward you. Retail Jacket component replacement - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 76
the Retail Jacket. 3. Disconnect all external devices from the Retail Jacket. 4. If installed, remove the tablet from the Retail Jacket (see Top cap on page 67). Remove the battery: 1. Loosen the 4 captive screws (1) that secure the battery to the Retail Jacket. 68 Chapter 5 Removal and replacement - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 77
unplugging the power cord from the tablet or the Retail Jacket. 3. Disconnect all external devices from the Retail Jacket. 4. Remove the top cap (see Top cap on page 67). 5. If installed, remove the tablet from the Retail Jacket (see Top cap on page 67). NOTE: When replacing the front cover, be sure - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 78
cover: 1. Position the Retail Jacket with the top toward you. 2. Remove the adhesive-backed liner that covers the front cover. 3. Release the ZIF connector (1) to which the left-side credit card reader board cable is attached, and then disconnect the left-side credit card reader board cable (2) from - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 79
4. Close the ZIF connector (3). CAUTION: Failure to close the ZIF connector as instructed in step 4 can lead to damage to Retail Jacket components. 5. Position the Retail Jacket with the bottom toward you. Retail Jacket component replacement procedures 71 - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 80
6. Remove the two Phillips PM1.3×3.0 screws that secure the front cover to the Retail Jacket. 7. Position the Retail Jacket with the top toward you. 8. Remove the four Phillips PM1.9×3.0 screws that secure the front cover to the Retail Jacket. 72 Chapter 5 Removal and replacement procedures - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 81
tablet by unplugging the power cord from the tablet or the Retail Jacket. 3. Disconnect all external devices from the Retail Jacket. 4. Remove the top cap (see Top cap on page 67). 5. If installed, remove the tablet from the Retail Jacket board. Retail Jacket component replacement procedures 73 - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 82
module and the cable connector board over so the ZIF connector on the back of the cable connector board is accessible. 74 Chapter 5 Removal and replacement procedures - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 83
. 4. Remove the top cap (see Top cap on page 67). 5. If installed, remove the tablet from the Retail Jacket (see Top cap on page 67). 6. Remove the front cover (see Front cover on page 69). Remove the battery connector board: 1. Turn the front cover upside down with the top toward you. 2. Disconnect - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 84
Retail Jacket. 3. Disconnect all external devices from the Retail Jacket. 4. Remove the top cap (see Top cap on page 67). 5. If installed, remove the tablet from the Retail Jacket (see Top cap on page 67). 6. Remove the front cover (see Front cover on page 69). 76 Chapter 5 Removal and replacement - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 85
Disconnect the battery connector board card reader/left board cable is attached, and then disconnect the credit card docking connector (6) out of the opening in the front cover, and then remove the system board. Reverse this procedure to install the system board. Retail Jacket component replacement - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 86
. 4. Remove the top cap (see Top cap on page 67). 5. If installed, remove the tablet from the Retail Jacket (see Top cap on page 67). 6. Remove the front cover (see Front cover on page 69). Remove the credit card reader boards: 1. Remove the Phillips PM1.9×3.0 screw (1) that secures the left-side - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 87
(1) from the rear cover. (The right-side credit card reader board cable is attached to the rear cover with double-sided adhesive.) 6. Remove the Phillips PM1.9×3.0 screw (2) that secures the right-side credit card reader board to the rear cover. Retail Jacket component replacement procedures 79 - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 88
tablet or the Retail Jacket. 3. Disconnect all external devices from the Retail Jacket. 4. Remove the top cap (see Top cap on page 67). 5. If installed, remove the tablet from the Retail Jacket (see Top cap on page 67). 6. Remove the front cover (see Front cover on page 69). Remove the credit card - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 89
5. Remove the credit card reader (5). Reverse this procedure to install the credit card reader. Retail Jacket component replacement procedures 81 - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 90
There are as many as 13 screws that must be removed, replaced, and/or loosened when servicing the Security Jacket. Make special note of each screw size and location during removal and replacement. Card reader cover and Top cap Description Card reader cover Top cap (includes rubber trim) Spare part - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 91
to follow this caution can result in damage to the display panel. 7. Turn the Security Jacket right side up with the bottom toward you. 8. If installed, slide the tablet out of the Security Jacket. Reverse this procedure to install the top cap. Security Jacket component replacement procedures 83 - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 92
all external devices from the Security Jacket. 4. Remove the card reader cover and top cap (see Card reader cover and Top cap on page 82). 5. If installed, remove the tablet from the Security Jacket (see Card reader cover and Top cap on page 82). NOTE: When replacing the front cover, be sure the - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 93
cable (2) from the low insertion force (LIF) connector on the system board. 8. Disconnect the card reader board cable (3) from the LIF connector on the system board. 9. Remove the front cover. Reverse this procedure to install the front cover. Security Jacket component replacement procedures 85 - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 94
cap on page 82). 5. If installed, remove the tablet from the Security Jacket (see Card reader cover and Top cap on page 82). 6. Remove the front cover (see Front cover on page 84). Remove the system board: 1. Place the front cover face down on the work surface with the bottom toward you. 2. Remove - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 95
Top cap on page 82). 5. If installed, remove the tablet from the Security Jacket (see Card reader cover and Top cap on page 82). 6. Remove the front cover (see Front cover on page 84). 7. Remove the system board (see System board on page 86). Remove the docking connector cable: 1. Turn the system - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 96
the card reader cover and top cap (see Card reader cover and Top cap on page 82). 5. If installed, remove the tablet from the Security Jacket (see Card reader cover and Top cap on page 82). 6. Remove the front cover (see Front cover on page 84). 88 Chapter 5 Removal and replacement procedures - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 97
the card reader cover and top cap (see Card reader cover and Top cap on page 82). 5. If installed, remove the tablet from the Security Jacket (see Card reader cover and Top cap on page 82). 6. Remove the front cover (see Front cover on page 84). Security Jacket component replacement procedures - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 98
cover with the bottom toward you. 2. Remove the spring (1) from the spring retention tabs (2). 3. Remove the fingerprint reader board (3) and cable. Reverse this procedure to install the fingerprint reader board. 90 Chapter 5 Removal and replacement procedures - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 99
all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the tablet, and the amount of system and extended memory. NOTE: Use extreme care when making - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 100
Setup, follow these steps: 1. Shut down the tablet. 2. To power on the tablet, press the Power button and Volume down button simultaneously then follow the on-screen instructions. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 101
external power using the AC adapter. Do not download or install a BIOS update while the tablet is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power on - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 102
exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 103
(unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. Tablet specifications 95 - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 104
touch screen to display the charms, tap Search, and then tap the search box. 2. In the search box, type restore, and then select from the list of displayed options. NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 105
. 5. Select Troubleshoot, select Advanced Options, and then select Startup Repair. 6. Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Windows Help and Support. Performing a system recovery - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 106
, drivers, Windows updates, and language packs that were installed at the factory. All other software applications must be downloaded from HP.com or the Windows Store. NOTE: An external keyboard, mouse, and external flash drive may be required to perform this procedure. To recover the original hard - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 107
and keep what is important to you. The Windows Reset option allows you to perform detailed reformatting of your tablet, or remove personal information before you give away or recycle your tablet. For more information on these features, see Windows Help and Support. Performing a system recovery 99 - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 108
Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance and Service Guides available for HP PC products available on the product support pages at www.hp.com. 1. Follow steps (a) through (I) below to restore the nonvolatile memory that can contain personal data - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 109
to reset fingerprint sensor. Press F1 to accept or F2 to reject. If the HP notebook service was activated on the notebook PC, contact the provider to deactivate it. l. Remove all power and system batteries drive. a. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 110
Size) Real Time Clock (RTC) battery backed-up CMOS configuration memory (CMOS) 256 Bytes Does this memory store customer data? No Controller (NIC) 64 KBytes (not No EEPROM customer accessible) Keyboard ROM 64 KBytes (not No customer accessible) DIMM Serial 256 Bytes per No Presence Detect - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 111
present only in models ending in a 'p' or 'w' or with Intel Centrino Pro technology) Does this memory retain data when power is removed? What is the memory data. Code is and is available updated when on the HP the system BIOS website. is updated. Writing data to Configuration this - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 112
4 KBytes to 8 No EEPROM KBytes Webcam 64 KBits No Fingerprint reader 512 KBytes Yes flash versions of the obtained from driver if the the silicon can be run this memory from Windows. and is typically not made Only a digitally fingerprint HP ProtectTools signed templates. Security - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 113
-screen instructions. d. Select serial number, data width, speed/timing, voltage and thermal information. This information is written by the module manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is installed is required to perform the write function. - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 114
for evaluation in the country or region where the power cord set will be used. ● The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region. ● The appliance coupler must - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 115
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 116
laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. 108 Chapter 11 Recycling - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 117
removal 49 spare part number 10, 23, 49 audio, product description 1 audio-in jack 6 audio-out jack 6 autorotate switch actuator installation 56 spare part number 10, 56 B bar code scanner module removal 73 spare part number 12, 23, 73 battery removal 51, 68 spare part numbers 10, 12, 21, 22, 51 - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 118
6 HP ElitePad Service Tool, spare part number 31 J jacket cover, spare part numbers 22, 25 jacket keyboard, spare part numbers 17, 21, 22 jacket, spare part numbers 17, 21 jacks audio-in 6 audio-out 6 headphone 6 microphone 6 K keyboard, product description 2 M memory card reader slot/micro SIM - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 119
3 sensors, product description 2 serial adapter cable, spare part number 15, 21 service considerations cables 26 connectors 26 plastic parts 26 service tag 8 service tool, spare part number 17, 21 SIM, spare part number 20, 21 slot cover removal 58 spare part number 10, 58 Smart Card Reader Cover - HP ElitePad 1000 | HP ElitePad 1000 G2 Maintenance and Service Guide - Page 120
HP ElitePad 1000 G2
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.