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The fax test failed, The Fax Hardware Test failed

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Chapter 11 The fax test failed If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try. ● The "Fax Hardware Test" failed ● The "Fax Connected to Active Telephone Wall Jack" test failed ● The "Phone Cord Connected to Correct Port on Fax" test failed ● The "Using Correct Type of Phone Cord with Fax" test failed ● The "Dial Tone Detection" test failed ● The "Fax Line Condition" test failed The "Fax Hardware Test" failed Solution ● Turn off the HP All-in-One by using the On button located on the control panel and then unplug the power cord from the back of the HP All-in-One. After a few seconds, plug the power cord back in and turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section. ● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. ● If you have a Windows computer and are running the test from the Fax Setup Wizard, make sure the HP All-in-One is not busy completing another task, such as receiving a fax or making a copy. Check the control panel display for a message indicating that the HP All-in-One is busy. If it is busy, wait until it is finished and in the idle state, before running the test. After you resolve any problems found, run the fax test again to make sure it passes and your HP All-in-One is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. The "Fax Connected to Active Telephone Wall Jack" test failed Solution ● Check the connection between the telephone wall jack and the HP All-in-One to make sure the phone cord is secure. ● Make sure you use the phone cord that came with your HP All-in-One. If you do not use the supplied phone cord to connect from the telephone wall jack to your HP All-in-One, you might not be able to send or receive faxes. After you plug in the phone cord that came with your HP All-in-One, run the fax test again. ● Make sure you have correctly connected the HP All-in-One to the telephone wall jack. Using the phone cord supplied in the box with your HP All-in-One, connect one end to your telephone wall jack, then connect the other end to Troubleshooting 100 HP Officejet 5600 All-in-One series

Section	Page
Contents	4
HP All-in-One overview	6
The HP All-in-One at a glance	6
Control panel features	7
Menu overview	8
Copy Menu	8
Fax Menu	9
Scan To menu	9
Setup Menu	9
Text and symbols	9
Enter text using the keypad on the control panel	10
Use the HP Image Zone software	10
Find more information	12
Sources of information	12
Use the onscreen Help	14
Use the Help on a Windows computer	14
Contents, Index, and Search tabs	15
Display area	16
Help toolbar	17
Use the Help on a Mac	17
Navigation panes	18
Display area	18
Help toolbar	19
Finish setting up your HP All-in-One	20
Set your preferences	20
Set your language and country/region	20
Set the date and time	20
Adjust the volume	21
Fax setup	21
Set up the HP All-in-One for faxing	22
Choose the right fax setup for your home or office	22
Select your fax setup case	24
Case A: Separate fax line (no voice calls received)	26
Case B: Set up your HP All-in-One with DSL	27
Case C: Set up your HP All-in-One with a PBX phone system or an ISDN line	28
Case D: Fax with a distinctive ring service on the same line	28
Case E: Shared voice/fax line	29
Case F: Shared voice/fax line with voice mail	31
Case G: Fax line shared with computer modem (no voice calls received)	32
Case H: Shared voice/fax line with computer modem	33
Case I: Shared voice/fax line with answering machine	35
Case J: Shared voice/fax line with computer modem and answering machine	37
Case K: Shared voice/fax line with computer modem and voice mail	39
Change settings on the HP All-in-One to receive faxes	41
Set the answer mode	41
Change the answer ring pattern (distinctive ringing)	42
Set the number of rings before answering	42
Test your fax setup	43
Set the fax header	44
Set up speed dialing	44
Create individual speed dial entries	44
Create group speed dial entries	45
Load originals and load paper	46
Load originals	46
Load an original in the automatic document feeder	46
Load an original on the glass	47
Choose papers for printing and copying	47
Recommended papers for printing and copying	47
Papers to avoid	48
Load paper	49
Load full-size paper	49
Load 10 x 15 cm (4 x 6 inch) photo paper	51
Load index cards	51
Load envelopes	52
Load other types of paper	53
Avoid paper jams	54
Use the copy features	56
Make a copy	56
Change the copy settings	56
Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo	57
Stop copying	58
Use the scan features	60
Scan an image	60
Scan an original to a computer	60
Stop scanning	61
Share a scanned image with friends and relatives	61
Send as an e-mail attachment	61
Send using HP Instant Share	61
Print a scanned image	62
Edit a scanned image	62
Edit a scanned photo or graphic	62
Edit a scanned document	62
Print from your computer	64
Print from a software application	64
Change the print settings	65
Windows users	65
Mac users	65
Stop a print job	66
Use the fax features	68
Send a fax	68
Send a basic fax	68
Send a fax manually from a phone	69
Send a fax using monitor dialing	70
Receive a fax	71
Receive a fax manually	71
Set up backup fax reception	71
Reprint received faxes from memory	72
Print reports	73
Print fax confirmation reports	73
Print fax error reports	73
Stop faxing	74
Order supplies	76
Order paper, transparency film, or other media	76
Order print cartridges	76
Order other supplies	76
Maintain your HP All-in-One	78
Clean the HP All-in-One	78
Clean the glass	78
Clean the lid backing	79
Clean the exterior	80
Print a self-test report	80
Work with print cartridges	81
Handle the print cartridges	81
Replace the print cartridges	81
Use a photo print cartridge	84
Use the print cartridge protector	85
Align the print cartridges	86
Clean the print cartridges	87
Clean the print cartridge contacts	87
Clean the area around the ink nozzles	89
Troubleshooting information	92
View the Readme file	93
Setup troubleshooting	93
Hardware setup troubleshooting	93
Software installation troubleshooting	97
Uninstall and reinstall the software	100
Fax setup troubleshooting	102
The fax test failed	102
Operational troubleshooting	113
Paper troubleshooting	113
Print cartridge troubleshooting	116
Device update	116
Device update (Windows)	117
Device update (Mac)	118
HP warranty and support	120
Warranty	120
Warranty upgrades	120
Warranty information	121
Before you call HP customer support	122
Access your serial number and service ID	122
Get support and other information from the Internet	122
Call in North America during warranty	123
Call elsewhere in the world	123
HP Quick Exchange Service (Japan)	125
Prepare your HP All-in-One for shipment	125
Replace the print cartridges in your HP All-in-One	125
Remove the control panel faceplate	126
Pack your HP All-in-One	127
Technical information	128
System requirements	128
Paper specifications	128
Paper tray capacities	128
Paper sizes	129
Print margin specifications	129
Print specifications	129
Copy specifications	130
Fax specifications	130
Scan specifications	131
Physical specifications	131
Power specifications	131
Environmental specifications	131
Additional specifications	131
Environmental product stewardship program	132
Protecting the environment	132
Ozone production	132
Energy consumption	132
Paper use	132
Plastics	132
Material safety data sheets	132
Recycling program	132
HP inkjet supplies recycling program	133
Disposal of Waste Equipment by Users in Private Households in the European Union	133
Regulatory notices	133
Regulatory model identification number	133
Notice to users of the U.S. telephone network: FCC requirements	133
FCC statement	134
Note à l’attention des utilisateurs du réseau téléphonique Canadien/notice to users of the Canadian ...	135
Notice to users in the European Economic Area	135
Notice to users of the German telephone network	136
Geräuschemission	136
Notice to users in Korea	136
Declaration of conformity (European Economic Area)	136
HP Officejet 5600 All-in-One series declaration of conformity	137

Match case Limit results 1 per page

The fax test failed

If you ran a fax test and the test failed, review the report for basic information about

the error. For more detailed information, check the report to see which part of the test

failed, and then review the appropriate topic in this section for solutions to try.

●

The "Fax Hardware Test" failed

●

The "Fax Connected to Active Telephone Wall Jack" test failed

●

The "Phone Cord Connected to Correct Port on Fax" test failed

●

The "Using Correct Type of Phone Cord with Fax" test failed

●

The "Dial Tone Detection" test failed

●

The "Fax Line Condition" test failed

The "Fax Hardware Test" failed

Solution

●

Turn off the HP All-in-One by using the

button located on the control

panel and then unplug the power cord from the back of the HP All-in-One.

After a few seconds, plug the power cord back in and turn the power on. Run

the test again. If the test fails again, continue reviewing the troubleshooting

information in this section.

●

Try to send or receive a test fax. If you can send or receive a fax

successfully, there might not be a problem.

●

If you have a Windows computer and are running the test from the

Fax

Setup Wizard

, make sure the HP All-in-One is not busy completing another

task, such as receiving a fax or making a copy. Check the control panel

display for a message indicating that the HP All-in-One is busy. If it is busy,

wait until it is finished and in the idle state, before running the test.

After you resolve any problems found, run the fax test again to make sure it

passes and your HP All-in-One is ready for faxing. If the

Fax Hardware Test

continues to fail and you experience problems faxing, contact HP Support. Go to

www.hp.com/support

. If prompted, choose your country/region, and then click

Contact HP

for information on calling for technical support.

The "Fax Connected to Active Telephone Wall Jack" test failed

Solution

●

Check the connection between the telephone wall jack and the HP All-in-One

to make sure the phone cord is secure.

●

Make sure you use the phone cord that came with your HP All-in-One. If you

do not use the supplied phone cord to connect from the telephone wall jack

to your HP All-in-One, you might not be able to send or receive faxes. After

you plug in the phone cord that came with your HP All-in-One, run the fax

test again.

●

Make sure you have correctly connected the HP All-in-One to the telephone

wall jack. Using the phone cord supplied in the box with your HP All-in-One,

connect one end to your telephone wall jack, then connect the other end to

Chapter 11

100

HP Officejet 5600 All-in-One series

Troubleshooting