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HP Officejet 5600 User Guide - Page 108

Error Correction Mode, HP Image Zone Help, Case C: Set up your HP All-in-One with a PBX phone

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Troubleshooting 1 Telephone wall jack 2 Phone cord supplied in the box with your HP All-in-One If the supplied phone cord is not long enough, you can extend it. For information see The phone cord that came with my HP All-in-One is not long enough. ● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP All-in-One and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. ● Other equipment, which uses the same phone line as the HP All-in-One, might be in use. For example, you cannot use your HP All-in-One for faxing if an extension phone is off the hook, or if you are using your computer modem to send an e-mail or access the Internet. ● Check to see if another process has caused an error. Check the control panel display or your computer for an error message providing information about the problem and how to solve it. If there is an error, the HP All-in-One will not send or receive a fax until the error condition is resolved. ● The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing again. For information about changing ECM, see the onscreen HP Image Zone Help. If the problem persists, contact your telephone company. ● If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter connected or you will not be able to fax successfully. For more information, see Case B: Set up your HP All-in-One with DSL. ● Make sure your HP All-in-One is not connected to a telephone wall jack that is set up for digital phones. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. ● If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN) converter/terminal adapter, make sure the HP All-in-One is connected to the correct port and the terminal adapter is set to the correct switch type for your country/region, if possible. For more information, see Case C: Set up your HP All-in-One with a PBX phone system or an ISDN line. ● If your HP All-in-One shares the same phone line with a DSL service, the DSL modem might not be properly grounded. If the DSL modem is not User Guide 105

Section	Page
Contents	4
HP All-in-One overview	6
The HP All-in-One at a glance	6
Control panel features	7
Menu overview	8
Copy Menu	8
Fax Menu	9
Scan To menu	9
Setup Menu	9
Text and symbols	9
Enter text using the keypad on the control panel	10
Use the HP Image Zone software	10
Find more information	12
Sources of information	12
Use the onscreen Help	14
Use the Help on a Windows computer	14
Contents, Index, and Search tabs	15
Display area	16
Help toolbar	17
Use the Help on a Mac	17
Navigation panes	18
Display area	18
Help toolbar	19
Finish setting up your HP All-in-One	20
Set your preferences	20
Set your language and country/region	20
Set the date and time	20
Adjust the volume	21
Fax setup	21
Set up the HP All-in-One for faxing	22
Choose the right fax setup for your home or office	22
Select your fax setup case	24
Case A: Separate fax line (no voice calls received)	26
Case B: Set up your HP All-in-One with DSL	27
Case C: Set up your HP All-in-One with a PBX phone system or an ISDN line	28
Case D: Fax with a distinctive ring service on the same line	28
Case E: Shared voice/fax line	29
Case F: Shared voice/fax line with voice mail	31
Case G: Fax line shared with computer modem (no voice calls received)	32
Case H: Shared voice/fax line with computer modem	33
Case I: Shared voice/fax line with answering machine	35
Case J: Shared voice/fax line with computer modem and answering machine	37
Case K: Shared voice/fax line with computer modem and voice mail	39
Change settings on the HP All-in-One to receive faxes	41
Set the answer mode	41
Change the answer ring pattern (distinctive ringing)	42
Set the number of rings before answering	42
Test your fax setup	43
Set the fax header	44
Set up speed dialing	44
Create individual speed dial entries	44
Create group speed dial entries	45
Load originals and load paper	46
Load originals	46
Load an original in the automatic document feeder	46
Load an original on the glass	47
Choose papers for printing and copying	47
Recommended papers for printing and copying	47
Papers to avoid	48
Load paper	49
Load full-size paper	49
Load 10 x 15 cm (4 x 6 inch) photo paper	51
Load index cards	51
Load envelopes	52
Load other types of paper	53
Avoid paper jams	54
Use the copy features	56
Make a copy	56
Change the copy settings	56
Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo	57
Stop copying	58
Use the scan features	60
Scan an image	60
Scan an original to a computer	60
Stop scanning	61
Share a scanned image with friends and relatives	61
Send as an e-mail attachment	61
Send using HP Instant Share	61
Print a scanned image	62
Edit a scanned image	62
Edit a scanned photo or graphic	62
Edit a scanned document	62
Print from your computer	64
Print from a software application	64
Change the print settings	65
Windows users	65
Mac users	65
Stop a print job	66
Use the fax features	68
Send a fax	68
Send a basic fax	68
Send a fax manually from a phone	69
Send a fax using monitor dialing	70
Receive a fax	71
Receive a fax manually	71
Set up backup fax reception	71
Reprint received faxes from memory	72
Print reports	73
Print fax confirmation reports	73
Print fax error reports	73
Stop faxing	74
Order supplies	76
Order paper, transparency film, or other media	76
Order print cartridges	76
Order other supplies	76
Maintain your HP All-in-One	78
Clean the HP All-in-One	78
Clean the glass	78
Clean the lid backing	79
Clean the exterior	80
Print a self-test report	80
Work with print cartridges	81
Handle the print cartridges	81
Replace the print cartridges	81
Use a photo print cartridge	84
Use the print cartridge protector	85
Align the print cartridges	86
Clean the print cartridges	87
Clean the print cartridge contacts	87
Clean the area around the ink nozzles	89
Troubleshooting information	92
View the Readme file	93
Setup troubleshooting	93
Hardware setup troubleshooting	93
Software installation troubleshooting	97
Uninstall and reinstall the software	100
Fax setup troubleshooting	102
The fax test failed	102
Operational troubleshooting	113
Paper troubleshooting	113
Print cartridge troubleshooting	116
Device update	116
Device update (Windows)	117
Device update (Mac)	118
HP warranty and support	120
Warranty	120
Warranty upgrades	120
Warranty information	121
Before you call HP customer support	122
Access your serial number and service ID	122
Get support and other information from the Internet	122
Call in North America during warranty	123
Call elsewhere in the world	123
HP Quick Exchange Service (Japan)	125
Prepare your HP All-in-One for shipment	125
Replace the print cartridges in your HP All-in-One	125
Remove the control panel faceplate	126
Pack your HP All-in-One	127
Technical information	128
System requirements	128
Paper specifications	128
Paper tray capacities	128
Paper sizes	129
Print margin specifications	129
Print specifications	129
Copy specifications	130
Fax specifications	130
Scan specifications	131
Physical specifications	131
Power specifications	131
Environmental specifications	131
Additional specifications	131
Environmental product stewardship program	132
Protecting the environment	132
Ozone production	132
Energy consumption	132
Paper use	132
Plastics	132
Material safety data sheets	132
Recycling program	132
HP inkjet supplies recycling program	133
Disposal of Waste Equipment by Users in Private Households in the European Union	133
Regulatory notices	133
Regulatory model identification number	133
Notice to users of the U.S. telephone network: FCC requirements	133
FCC statement	134
Note à l’attention des utilisateurs du réseau téléphonique Canadien/notice to users of the Canadian ...	135
Notice to users in the European Economic Area	135
Notice to users of the German telephone network	136
Geräuschemission	136
Notice to users in Korea	136
Declaration of conformity (European Economic Area)	136
HP Officejet 5600 All-in-One series declaration of conformity	137

Match case Limit results 1 per page

Telephone wall jack

Phone cord supplied in the box with your HP All-in-One

If the supplied phone cord is not long enough, you can extend it. For

information see

The phone cord that came with my HP All-in-One is not long

enough

●

Try connecting a working phone and phone cord to the telephone wall jack

that you are using for the HP All-in-One and check for a dial tone. If you do

not hear a dial tone, contact your telephone company and have them check

the line.

●

Other equipment, which uses the same phone line as the HP All-in-One,

might be in use. For example, you cannot use your HP All-in-One for faxing if

an extension phone is off the hook, or if you are using your computer modem

to send an e-mail or access the Internet.

●

Check to see if another process has caused an error. Check the control

panel display or your computer for an error message providing information

about the problem and how to solve it. If there is an error, the HP All-in-One

will not send or receive a fax until the error condition is resolved.

●

The phone line connection might be noisy. Phone lines with poor sound

quality (noise) can cause faxing problems. Check the sound quality of the

phone line by plugging a phone into the telephone wall jack and listening for

static or other noise. If you hear noise, turn

Error Correction Mode

(ECM)

off and try faxing again. For information about changing ECM, see the

onscreen

HP Image Zone Help

. If the problem persists, contact your

telephone company.

●

If you are using a digital subscriber line (DSL) service, make sure that you

have a DSL filter connected or you will not be able to fax successfully. For

more information, see

Case B: Set up your HP All-in-One with DSL

●

Make sure your HP All-in-One is not connected to a telephone wall jack that

is set up for digital phones. To check if your phone line is digital, connect a

regular analog phone to the line and listen for a dial tone. If you do not hear a

normal sounding dial tone, it might be a phone line set up for digital phones.

●

If you are using either a private branch exchange (PBX) or an integrated

services digital network (ISDN) converter/terminal adapter, make sure the

HP All-in-One is connected to the correct port and the terminal adapter is set

to the correct switch type for your country/region, if possible. For more

information, see

Case C: Set up your HP All-in-One with a PBX phone

system or an ISDN line

●

If your HP All-in-One shares the same phone line with a DSL service, the

DSL modem might not be properly grounded. If the DSL modem is not

User Guide

105

Troubleshooting