HP Officejet 5600 User Guide - Page 111

Answer Ring Pattern, Solution, Redial/Pause, Space, The HP All-in-One cannot send faxes

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Chapter 11 should be no background noise when recording this silent time. Try to receive a fax again. Note Some digital answering machines might not retain the recorded silence at the end of your outgoing message. Play back your outgoing message to check. ● If your HP All-in-One shares the same phone line with other types of phone equipment, such as an answering machine, a computer modem, or multi-port switch box, the fax signal level might be reduced. This can cause problems during fax reception. To find out if other equipment is causing a problem, disconnect everything except the HP All-in-One from the phone line, and then try to receive a fax. If you can receive faxes successfully without the other equipment, one or more pieces of the other equipment is causing problems; try adding them back one at a time and receiving a fax each time, until you identify which equipment is causing the problem. ● If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Answer Ring Pattern feature on your HP All-in-One is set to match. For more information, see Change the answer ring pattern (distinctive ringing). The HP All-in-One cannot send faxes, but can receive faxes Solution ● The HP All-in-One might be dialing too fast or too soon. You might need to insert some pauses in the number sequence. For example, if you need to access an outside line before dialing the phone number, insert a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you might insert pauses as follows: 9-555-5555. To insert a pause during dialing, press Redial/Pause, or press the Space (#) button repeatedly, until a dash (-) appears on the control panel display. You can also use monitor dialing to send the fax. This enables you to listen to the phone line as you dial. You can set the pace of your dialing and respond to prompts as you dial. For more information, see Send a fax using monitor dialing. ● The number you entered when sending the fax is not in the proper format or the receiving fax machine is having problems. To check this, try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax machine might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. Troubleshooting 108 HP Officejet 5600 All-in-One series

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should be no background noise when recording this silent time. Try to
receive a fax again.
Note
Some digital answering machines might not retain the
recorded silence at the end of your outgoing message. Play back
your outgoing message to check.
●
If your HP All-in-One shares the same phone line with other types of phone
equipment, such as an answering machine, a computer modem, or multi-port
switch box, the fax signal level might be reduced. This can cause problems
during fax reception.
To find out if other equipment is causing a problem, disconnect everything
except the HP All-in-One from the phone line, and then try to receive a fax. If
you can receive faxes successfully without the other equipment, one or more
pieces of the other equipment is causing problems; try adding them back one
at a time and receiving a fax each time, until you identify which equipment is
causing the problem.
●
If you have a special ring pattern for your fax phone number (using a
distinctive ring service through your telephone company), make sure that the
Answer Ring Pattern
feature on your HP All-in-One is set to match. For
more information, see
Change the answer ring pattern (distinctive ringing)
.
The HP All-in-One cannot send faxes, but can receive faxes
Solution
●
The HP All-in-One might be dialing too fast or too soon. You might need to
insert some pauses in the number sequence. For example, if you need to
access an outside line before dialing the phone number, insert a pause
following the access number. If your number is 95555555, and 9 accesses
an outside line, you might insert pauses as follows: 9-555-5555. To insert a
pause during dialing, press
Redial/Pause
, or press the
Space (#)
button
repeatedly, until a dash (
-
) appears on the control panel display.
You can also use monitor dialing to send the fax. This enables you to listen
to the phone line as you dial. You can set the pace of your dialing and
respond to prompts as you dial. For more information, see
Send a fax using
monitor dialing
.
●
The number you entered when sending the fax is not in the proper format or
the receiving fax machine is having problems. To check this, try calling the
fax number from a telephone and listen for fax tones. If you cannot hear fax
tones, the receiving fax machine might not be turned on or connected, or a
voice mail service could be interfering with the recipient's phone line. You
can also ask the recipient to check the receiving fax machine for any
problems.
Chapter 11
108
HP Officejet 5600 All-in-One series
Troubleshooting