HP Scanjet Enterprise 8500 HP Scanjet Enterprise 8500 fn1 - User Guide - Page 6

9 Troubleshooting ...75 Scan errors ...75 Basic troubleshooting tips ...76 Installation problems ...77 Initialization or hardware problems 77 Check the Ethernet connection 77 Check that the product has power 78 Reset the product ...78 The product has paused or shut down 78 The product is displaying a "pause" message on the touch screen 78 I received an e-mail indicating that the product has shut down 78 Paper feeding problems ...79 Paper jamming, skewing, misfeeds, or multiple-page feeds 79 Scanning fragile originals 79 Paper does not feed from the product 79 Originals are curling up in the document output tray 80 The bottom of the scanned image is cut off 80 The scanned images have streaks or scratches 80 An item loaded in the document input tray jams repeatedly 80 Clear jams from the paper path 81 The product has stopped working correctly 82 Solve e-mail problems ...82 Validate the SMTP gateway address 82 Validate the LDAP gateway address 83 Solve network problems ...83 Restore factory settings ...84 Contact HP Support ...84 10 Specifications and warranty 85 Product specifications ...85 Document feeder specifications 85 Environmental specifications ...86 Certificate of Volatility ...86 Volatile memory ...86 Non-volatile memory 86 Hard disk drive memory 87 Regulatory model number ...87 Environmental product stewardship program 87 Protecting the environment 87 Plastics ...87 Energy information 87 vi