HP Scanjet Enterprise 8500 HP Scanjet Enterprise 8500 fn1 - User Guide - Page 91

Validate the LDAP gateway address, Solve network problems

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Validate the LDAP gateway address NOTE: This procedure is for Windows operating systems. 1. Open Windows Explorer. In the address bar, type LDAP:// immediately followed by the LDAP gateway address. For example, type LDAP://12.12.12.12 where "12.12.12.12" represents the LDAP gateway address. 2. Press Enter. If the LDAP gateway address is valid, the Find People dialog box opens. 3. If the LDAP gateway address is not valid, contact the network administrator. Solve network problems Check the following items to verify that the product is communicating with the network. Before beginning, view the information pages. If you still cannot connect to the network after checking these items, see www.hp.com/support. 1. Are your power and power supply cables connected properly, and is the product turned on? 2. Are your network cables connected properly? Make sure that the product is attached to the network using the appropriate port and cable. Check each cable connection to make sure it is secure and in the right place. If the problem continues, try a different cable or ports on the hub or transceiver. 3. Are the link speed and duplex settings set correctly? Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). 4. Can you "ping" the product using its IP address? Use the command prompt to ping the product from your computer. For example: ping 192.168.45.39 Ensure that the ping displays round-trip times. If you are able to ping the product, verify that the IP address configuration for the product is correct on the computer. If it is correct, delete and then add the product again. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network. 5. Have any software applications been added to the network? Make sure they are compatible and that they are installed correctly. 6. Is your protocol enabled? Use the Embedded Web Server to check the status of protocols. 7. Does the product appear in HP Web Jetadmin or other management application? ● Verify network settings on the Network configuration screen. ● Confirm the network settings for the product using the product control panel. Solve network problems 83

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Validate the LDAP gateway address
NOTE:
This procedure is for Windows operating systems.
1.
Open Windows Explorer. In the address bar, type
LDAP://
immediately followed by the LDAP
gateway address. For example, type
LDAP://12.12.12.12
where "12.12.12.12" represents
the LDAP gateway address.
2.
Press
Enter
. If the LDAP gateway address is valid, the
Find People
dialog box opens.
3.
If the LDAP gateway address is not valid, contact the network administrator.
Solve network problems
Check the following items to verify that the product is communicating with the network. Before
beginning, view the information pages.
If you still cannot connect to the network after checking these items, see
www.hp.com/
support
.
1.
Are your power and power supply cables connected properly, and is the product turned on?
2.
Are your network cables connected properly?
Make sure that the product is attached to the network using the appropriate port and cable. Check
each cable connection to make sure it is secure and in the right place. If the problem continues, try
a different cable or ports on the hub or transceiver.
3.
Are the link speed and duplex settings set correctly?
Hewlett-Packard recommends leaving this setting in automatic mode (the default setting).
4.
Can you "ping" the product using its IP address?
Use the command prompt to ping the product from your computer. For example:
ping 192.168.45.39
Ensure that the ping displays round-trip times.
If you are able to ping the product, verify that the IP address configuration for the product is
correct on the computer. If it is correct, delete and then add the product again.
If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the product, and the computer are all configured for the same network.
5.
Have any software applications been added to the network?
Make sure they are compatible and that they are installed correctly.
6.
Is your protocol enabled?
Use the Embedded Web Server to check the status of protocols.
7.
Does the product appear in HP Web Jetadmin or other management application?
●
Verify network settings on the Network configuration screen.
●
Confirm the network settings for the product using the product control panel.
Solve network problems
83