HP Vectra XU 6/XXX HP Vectra XU 6/xxx Pc User’s Guide - d4369-90001 - Page 148

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6 Hewlett Packard Support and Information Services Summary Summary The table below summarizes the services and support available from HP or authorized resellers. Service Covers Period covered Response Fee time When Purchase available from Basic Parts and labor for HP Three years from Next working day No charge. At time of HP. Warranty products: date of purchase. for on-site. purchase. first year on-site, second and third year return to HP. HP Parts and labor for HP First three years. Next working day. One fee which Within 30 days HP Authorized SupportPack products. covers the three of purchase. reseller. on-site years. service HP Support CD-ROM containing: Released N/A Assistant Product Manuals, quarterly. Technical Information and Product features. Annual Anytime. HP. subscription. Electronic services Technical information, Anytime. drivers, utilities, tools and diagnostics. 24-hour access. No charge. Anytime. HP BBS, WWW, CompuServe, America Online. Technical Phone support Basic assistance for PC setup, configuration, start-up and hardware diagnosis. First year. Business hours. No charge. At time of HP. purchase. Lifeline phone support Basic assistance for PC setup, configuration, start-up and hardware diagnosis. After first year. Business hours. Per- call fee, no time limit. Anytime after HP. first year. HP Network Phone-in support Advanced remote technical support for multivendor networked environments. Annual contract. Business hours: 24-hour/ 7-day service also available. Annual fee, or Anytime. minimum fee per incident. HP Authorized reseller. Service Technical Support. Customer Contracts defined. As required. Annual fee, or Anytime. fee per incident. Reseller. 136 English

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6
Hewlett Packard Support and Information Services
Summary
136
English
Summary
The table below summarizes the services and support available from
HP or authorized resellers.
Service
Covers
Period
covered
Response
time
Fee
When
available
Purchase
from
Basic
Warranty
Parts and labor for HP
products:
first year on-site,
second and third year
return to HP.
Three years from
date of purchase.
Next working day
for on-site.
No charge.
At time of
purchase.
HP.
HP
SupportPack
on-site
service
Parts and labor for HP
products.
First three years.
Next working day.
One fee which
covers the three
years.
Within 30 days
of purchase.
HP Authorized
reseller.
HP Support
Assistant
CD-ROM containing:
Product Manuals,
Technical Information
and Product features.
Released
quarterly.
N/A
Annual
subscription.
Anytime.
HP.
Electronic
services
Technical information,
drivers, utilities, tools
and diagnostics.
Anytime.
24-hour access.
No charge.
Anytime.
HP BBS,
WWW,
CompuServe,
America
Online.
Technical
Phone
support
Basic assistance for
PC setup,
configuration,
start-up and
hardware diagnosis.
First year.
Business hours.
No charge.
At time of
purchase.
HP.
Lifeline
phone
support
Basic assistance for
PC setup,
configuration,
start-up and
hardware diagnosis.
After first year.
Business hours.
Per- call fee,
no time limit.
Anytime after
first year.
HP.
HP Network
Phone-in
support
Advanced remote
technical support for
multivendor
networked
environments.
Annual contract.
Business hours:
24-hour/ 7-day
service also
available.
Annual fee, or
minimum fee
per incident.
Anytime.
HP Authorized
reseller.
Service
Contracts
Technical Support.
Customer
defined.
As required.
Annual fee, or
fee per incident.
Anytime.
Reseller.