HP Vectra XU 6/XXX HP Vectra XU 6/xxx Pc User’s Guide - d4369-90001 - Page 94
If Your Printer Does Not Work
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4 Troubleshooting Your PC and Using the Setup Program If Your PC Has a Hardware Problem If Your Printer Does Not Work 1 Verify that the power cord is plugged into the power outlet and into the printer. 2 Make sure the printer's power switch is ON. 3 Check that the printer is on-line. 4 Examine the paper feed mechanism for a paper jam. 5 Verify that you have the correct cable for the printer. Make sure that it is securely connected to the correct connector (port) on the PC and printer. 6 Make sure that the printer is configured correctly for the PC and for the application. a Ensure that the PC's port has been correctly configured with the Setup program. b Make sure the printer is correctly set up for your operating system. c Ensure the software application's "print" menu has been correctly set up. (Refer to the manual supplied with the software.) 7 Check that the PC's port is working properly by connecting another printer to the port. 8 If the printer displays an error message, refer to the printer's manual for help. 82 English