IBM 865741Y Handbook - Page 201

Getting Help, Service, and Information

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Chapter 6. Getting Help, Service, and Information If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. For example, IBM maintains pages on the World Wide Web where you can get information about IBM products and services, find the latest technical information, and download device drivers and updates. Some of these pages are: http://www.ibm.com Main IBM home page http://www.pc.ibm.com IBM Personal Computer home page http://www.us.pc.ibm.com/desktop/ IBM Commercial Desktop home page (U.S.) http://www.us.pc.ibm.com/server/ IBM PC Server and Netfinity Server home page (U.S.) http://www.us.pc.ibm.com/options/ IBM Options home page (U.S.) You can select a country-specific Web site from these pages. Help is also available from bulletin boards and online services, as well as by fax and telephone. This section provides information about these sources. Services available and telephone numbers listed are subject to change without notice. This chapter contains: Before You Call for Service 184 Getting Customer Support and Service 184 Using Electronic Support Services 185 Using the World Wide Web 186 Getting Information by Fax 186 Getting Help by Telephone 187 Getting Help Around the World 188 Purchasing Additional Services 188 Enhanced PC Support Line 188 900-Number Operating System and Hardware Support Line 189 © Copyright IBM Corp. 1998 183

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Chapter 6.
Getting Help, Service, and Information
If you need help, service, technical assistance, or just want more
information about IBM products, you will find a wide variety of
sources available from IBM to assist you.
For example, IBM maintains pages on the World Wide Web where
you can get information about IBM products and services, find the
latest technical information, and download device drivers and
updates.
Some of these pages are:
Main IBM home page
IBM Personal Computer
home page
IBM Commercial Desktop
home page (U.S.)
IBM PC Server and Netfinity
Server home page (U.S.)
IBM Options home page
(U.S.)
You can select a country-specific Web site from these pages.
Help is also available from bulletin boards and online services, as
well as by fax and telephone.
This section provides information
about these sources.
Services available and telephone numbers listed are subject to
change without notice.
This chapter contains:
Before You Call for Service
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
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.
184
Getting Customer Support and Service
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.
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184
Using Electronic Support Services
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185
Using the World Wide Web
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186
Getting Information by Fax
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186
Getting Help by Telephone
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187
Getting Help Around the World
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188
Purchasing Additional Services
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188
Enhanced PC Support Line
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188
900-Number Operating System and Hardware Support Line
189
Copyright IBM Corp. 1998
183