IBM 865741Y Handbook - Page 202

Getting Customer Support and Service Network and Server Support Line 189 Ordering Support Line Services 190 Warranty and Repair Services 190 Ordering Publications 191 Before You Call for Service Many server problems can be solved without outside assistance, by using the online help or by looking in the online or printed documentation that comes with your server or software. Also, be sure to read the information in any README files that come with your software. Most servers, operating systems, and application programs come with documentation that contains troubleshooting procedures and explanations of error messages. (For troubleshooting and error information about your server, see Chapter 5, "Solving Problems" on page 117.) The documentation that comes with your server also contains information about the diagnostic tests that you can perform (see "Running the Diagnostic Test Programs" on page 124). If you receive a POST error code when you turn on your server, refer to the POST error-message charts in Chapter 5, "Solving Problems" on page 117. If you do not receive a POST error code, but suspect a hardware problem, refer to the troubleshooting information in Chapter 5, "Solving Problems," or run the diagnostic tests. If you suspect a software problem, consult the documentation (including README files) for the operating system or application program. Getting Customer Support and Service Purchasing an IBM PC hardware product entitles you to standard help and support during the warranty period. If you need additional support and services, a wide variety of extended services are available for purchase that address almost any need. 184 Netfinity 3500 User's Handbook