IBM 865741Y Handbook - Page 205

Getting Customer Support and Service Getting Help by Telephone During the warranty period, you can get help and information by telephone through the IBM PC Support Line. Expert technical-support representatives are available to assist you with questions you might have on the following: Setting up your server and IBM monitor Installing and setting up IBM options purchased from IBM or an IBM reseller 30-day, preinstalled-operating-system support Arranging for service (on-site or carry-in) Arranging for overnight shipment of customer-replaceable parts In addition, if you purchased an IBM PC Server or IBM Netfinity Server, you are eligible for IBM Start Up Support for 90 days after installation. This service provides assistance for: Setting up your network operating system Installing and configuring interface cards Installing and configuring network adapters Please have the following information ready when you call: Serial numbers of your server, monitor, and other components, or your proof of purchase Description of the problem Exact wording of any error messages Hardware and software configuration information for your system If possible, be at your server when you call. These services are available 24 hours a day, 7 days a week.9 In the U.S. and Puerto Rico, call 1-800-772-2227. In Canada, call 1-800-565-3344. In the United Kingdom, call 01475-555055. 9 Response time will vary depending on the number and complexity of incoming calls. Chapter 6. Getting Help, Service, and Information 187