IBM 865741Y Handbook - Page 208

Purchasing Additional Services Ordering Support Line Services Enhanced PC Support Line and Network and Server Support Line services are available for products on the Supported Products list. To receive a Supported Products list: In the U.S.: 1. Call 1-800-426-3395. 2. Select document number 11683 for Network and Server support. 3. Select document number 11682 for Enhanced PC support. In Canada, contact IBM Direct at 1-800-465-7999, or: 1. Call 1-800-465-3299. 2. Select the HelpWare® catalog. In all other countries, contact your IBM reseller or IBM marketing representative. For more information or to purchase these services: In the U.S., call 1-800-772-2227. In Canada, call 1-800-465-7999. In all other countries, contact your IBM reseller or IBM marketing representative. Warranty and Repair Services You can upgrade your standard hardware warranty service or extend the service beyond the warranty period. Warranty upgrades in the U.S. include: Carry-in service to on-site service If your warranty provides carry-in repair service, you can upgrade to on-site repair service, either standard or premium. The standard upgrade provides a trained servicer within the next business day (9 a.m. to 5 p.m., local time, Monday though Friday). The premium upgrade provides 4-hour average response, 24 hours a day, 7 days a week. 190 Netfinity 3500 User's Handbook