IBM HC10 Service Guide - Page 17

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Chapter 1. Introduction This Problem Determination and Service Guide contains information to help you solve problems that might occur in your IBM® BladeCenter® HC10 Type 7996 blade workstation. It describes the diagnostic tools that come with the blade workstation, error codes and suggested actions, and instructions for replacing failing components. Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your workstation. v Field replaceable unit (FRU): FRUs must be installed only by trained service technicians. For information about the terms of the warranty and getting service and assistance, see the Warranty and Support Information document. Related documentation In addition to this document, the following documentation also comes with the blade workstation: v Installation and User's Guide This printed document contains general information about the workstation, including how to install supported options and how to configure the workstation. v Safety Information This document is in Portable Document Format (PDF) on the IBM Documentation CD. It contains translated caution and danger statements. Each caution and danger statement that appears in the documentation has a number that you can use to locate the corresponding statement in your language in the Safety Information document. v Warranty and Support Information This document is in PDF on the IBM Documentation CD. It contains information about the terms of the warranty and about service and assistance. Depending on the workstation model, additional documentation might be included on the IBM Documentation CD. The blade workstation might have features that are not described in the documentation that comes with the workstation. The documentation might be updated occasionally to include information about those features, or technical updates might be available to provide additional information that is not included in the blade workstation documentation. The most recent versions of all BladeCenter documentation are at http://www.ibm.com/systems/support/. In addition to the documentation in this library, be sure to review the IBM BladeCenter Planning and Installation Guide for your BladeCenter unit type for information to help you prepare for system installation and configuration. This document is available at http://www.ibm.com/systems/bladecenter/. © Copyright IBM Corp. 2007 1

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Chapter
1.
Introduction
This
Problem
Determination
and
Service
Guide
contains
information
to
help
you
solve
problems
that
might
occur
in
your
IBM
®
BladeCenter
®
HC10
Type
7996
blade
workstation.
It
describes
the
diagnostic
tools
that
come
with
the
blade
workstation,
error
codes
and
suggested
actions,
and
instructions
for
replacing
failing
components.
Replaceable
components
are
of
three
types:
v
Tier
1
customer
replaceable
unit
(CRU):
Replacement
of
Tier
1
CRUs
is
your
responsibility.
If
IBM
installs
a
Tier
1
CRU
at
your
request,
you
will
be
charged
for
the
installation.
v
Tier
2
customer
replaceable
unit:
You
may
install
a
Tier
2
CRU
yourself
or
request
IBM
to
install
it,
at
no
additional
charge,
under
the
type
of
warranty
service
that
is
designated
for
your
workstation.
v
Field
replaceable
unit
(FRU):
FRUs
must
be
installed
only
by
trained
service
technicians.
For
information
about
the
terms
of
the
warranty
and
getting
service
and
assistance,
see
the
Warranty
and
Support
Information
document.
Related
documentation
In
addition
to
this
document,
the
following
documentation
also
comes
with
the
blade
workstation:
v
Installation
and
User’s
Guide
This
printed
document
contains
general
information
about
the
workstation,
including
how
to
install
supported
options
and
how
to
configure
the
workstation.
v
Safety
Information
This
document
is
in
Portable
Document
Format
(PDF)
on
the
IBM
Documentation
CD.
It
contains
translated
caution
and
danger
statements.
Each
caution
and
danger
statement
that
appears
in
the
documentation
has
a
number
that
you
can
use
to
locate
the
corresponding
statement
in
your
language
in
the
Safety
Information
document.
v
Warranty
and
Support
Information
This
document
is
in
PDF
on
the
IBM
Documentation
CD.
It
contains
information
about
the
terms
of
the
warranty
and
about
service
and
assistance.
Depending
on
the
workstation
model,
additional
documentation
might
be
included
on
the
IBM
Documentation
CD.
The
blade
workstation
might
have
features
that
are
not
described
in
the
documentation
that
comes
with
the
workstation.
The
documentation
might
be
updated
occasionally
to
include
information
about
those
features,
or
technical
updates
might
be
available
to
provide
additional
information
that
is
not
included
in
the
blade
workstation
documentation.
The
most
recent
versions
of
all
BladeCenter
documentation
are
at
In
addition
to
the
documentation
in
this
library,
be
sure
to
review
the
IBM
BladeCenter
Planning
and
Installation
Guide
for
your
BladeCenter
unit
type
for
information
to
help
you
prepare
for
system
installation
and
configuration.
This
document
is
available
at
©
Copyright
IBM
Corp.
2007
1