IBM HC10 Service Guide - Page 6

Diagnostics, Appendix, Getting, technical, assistance, Notices - video

Get IBM HC10 - BladeCenter - 7996 PDF manuals and user guides
UPC - 883436017671
View all IBM HC10 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 6 highlights

Chapter 5. Diagnostics 39 Diagnostic tools 39 POST 39 POST beep codes 40 Beep code descriptions 40 No-beep symptoms 42 POST error codes 43 Error logs 51 Viewing the BMC log from the Configuration/Setup Utility program . . . . 52 BMC error messages 53 Checkout procedure 55 About the checkout procedure 55 Performing the checkout procedure 55 Troubleshooting tables 56 General problems 56 SATA drive problems 57 Intermittent problems 57 Keyboard or mouse problems 58 Memory problems 59 Microprocessor problems 59 Monitor or video problems 60 Graphics card and compression card problems 61 Network connection problems 62 Optional-device problems 62 Power error messages 63 Power problems 64 Removable-media drive problems 66 Service processor problems 67 Software problems 68 Universal Serial Bus (USB) port problems 68 Diagnostic programs, messages, and error codes 68 Running the diagnostic programs 69 Diagnostic text messages 70 Viewing the test log 70 Diagnostic error codes 71 Recovering from a BIOS update failure 74 Solving SATA device problems 75 Solving shared BladeCenter resource problems 75 Keyboard or mouse problems 77 Media tray problems 77 Network connection problems 79 Power problems 79 Video problems 80 Solving undetermined problems 80 Calling IBM for service 82 Appendix A. Getting help and technical assistance 83 Before you call 83 Using the documentation 83 Getting help and information from the World Wide Web 83 Software service and support 84 Hardware service and support 84 IBM Taiwan product service 84 Appendix B. Notices 85 Trademarks 86 iv BladeCenter HC10 Type 7996: Problem Determination and Service Guide

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
Chapter
5.
Diagnostics
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 39
Diagnostic
tools
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 39
POST
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 39
POST
beep
codes
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 40
Beep
code
descriptions
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 40
No-beep
symptoms
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 42
POST
error
codes
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 43
Error
logs
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 51
Viewing
the
BMC
log
from
the
Configuration/Setup
Utility
program
.
.
.
. 52
BMC
error
messages
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 53
Checkout
procedure
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 55
About
the
checkout
procedure
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 55
Performing
the
checkout
procedure
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 55
Troubleshooting
tables
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 56
General
problems
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 56
SATA
drive
problems
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 57
Intermittent
problems
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 57
Keyboard
or
mouse
problems
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 58
Memory
problems
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 59
Microprocessor
problems
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 59
Monitor
or
video
problems
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 60
Graphics
card
and
compression
card
problems
.
.
.
.
.
.
.
.
.
.
.
. 61
Network
connection
problems
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 62
Optional-device
problems
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 62
Power
error
messages
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 63
Power
problems
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 64
Removable-media
drive
problems
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 66
Service
processor
problems
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 67
Software
problems
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 68
Universal
Serial
Bus
(USB)
port
problems
.
.
.
.
.
.
.
.
.
.
.
.
.
. 68
Diagnostic
programs,
messages,
and
error
codes
.
.
.
.
.
.
.
.
.
.
.
. 68
Running
the
diagnostic
programs
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 69
Diagnostic
text
messages
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 70
Viewing
the
test
log
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 70
Diagnostic
error
codes
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 71
Recovering
from
a
BIOS
update
failure
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 74
Solving
SATA
device
problems
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 75
Solving
shared
BladeCenter
resource
problems
.
.
.
.
.
.
.
.
.
.
.
.
. 75
Keyboard
or
mouse
problems
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 77
Media
tray
problems
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 77
Network
connection
problems
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 79
Power
problems
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 79
Video
problems
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 80
Solving
undetermined
problems
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 80
Calling
IBM
for
service
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 82
Appendix
A.
Getting
help
and
technical
assistance
.
.
.
.
.
.
.
.
.
. 83
Before
you
call
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 83
Using
the
documentation
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 83
Getting
help
and
information
from
the
World
Wide
Web
.
.
.
.
.
.
.
.
.
. 83
Software
service
and
support
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 84
Hardware
service
and
support
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 84
IBM
Taiwan
product
service
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 84
Appendix
B.
Notices
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 85
Trademarks
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 86
iv
BladeCenter
HC10
Type
7996:
Problem
Determination
and
Service
Guide