IBM HC10 Service Guide - Page 93

Keyboard, mouse, problems, Media

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Keyboard or mouse problems To check for keyboard or mouse problems, complete the following steps until the problem is solved: 1. Make sure that: v Both the blade workstation and the monitor are turned on. v The keyboard/video/mouse select button LED on the front of the blade workstation is lit, indicating that the blade workstation is connected to the shared keyboard and mouse. v The keyboard or mouse cable is securely connected to the active BladeCenter management-module. v The keyboard or mouse works with another blade workstation. 2. Check for correct management-module operation (see the documentation for your BladeCenter unit). Note: Some BladeCenter unit types have several management-module components that might need to be tested or replaced (see the Installation Guide for your management module for more information). 3. If you are using a USB keyboard or mouse connected to the media tray, see "Media tray problems" 4. Replace the keyboard or mouse. If these steps do not resolve the problem, it is likely a problem with the blade workstation. See "Keyboard or mouse problems" on page 58. Media tray problems To check for problems with the media tray (removable media drives and USB ports), complete the following steps until the problem is solved: 1. Make sure that: v The media-tray select button LED on the front of the blade workstation is lit, indicating that the blade workstation is connected to the shared media tray. v The media tray devices work with another blade workstation. 2. Check if the problem affects more than one media tray component: v USB ports v Diskette drive v CD or DVD drive 3. For problems affecting only a USB port: a. Make sure that the USB device is operational. If using a USB hub, make sure that the hub is operating correctly and that any software the hub requires is installed. Plug the USB device directly into the USB port, bypassing the hub, to check its operation. b. Reseat the following components: 1) USB device cable 2) Media tray cable (if applicable) 3) Media tray c. Replace the following components one at a time, in the order shown, restarting the blade workstation each time: 1) USB cable (if applicable) 2) Media tray cable (if applicable) 3) Media tray d. Continue with step 7 on page 78. Chapter 5. Diagnostics 77

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Keyboard
or
mouse
problems
To
check
for
keyboard
or
mouse
problems,
complete
the
following
steps
until
the
problem
is
solved:
1.
Make
sure
that:
v
Both
the
blade
workstation
and
the
monitor
are
turned
on.
v
The
keyboard/video/mouse
select
button
LED
on
the
front
of
the
blade
workstation
is
lit,
indicating
that
the
blade
workstation
is
connected
to
the
shared
keyboard
and
mouse.
v
The
keyboard
or
mouse
cable
is
securely
connected
to
the
active
BladeCenter
management-module.
v
The
keyboard
or
mouse
works
with
another
blade
workstation.
2.
Check
for
correct
management-module
operation
(see
the
documentation
for
your
BladeCenter
unit).
Note:
Some
BladeCenter
unit
types
have
several
management-module
components
that
might
need
to
be
tested
or
replaced
(see
the
Installation
Guide
for
your
management
module
for
more
information).
3.
If
you
are
using
a
USB
keyboard
or
mouse
connected
to
the
media
tray,
see
“Media
tray
problems”
4.
Replace
the
keyboard
or
mouse.
If
these
steps
do
not
resolve
the
problem,
it
is
likely
a
problem
with
the
blade
workstation.
See
“Keyboard
or
mouse
problems”
on
page
58.
Media
tray
problems
To
check
for
problems
with
the
media
tray
(removable
media
drives
and
USB
ports),
complete
the
following
steps
until
the
problem
is
solved:
1.
Make
sure
that:
v
The
media-tray
select
button
LED
on
the
front
of
the
blade
workstation
is
lit,
indicating
that
the
blade
workstation
is
connected
to
the
shared
media
tray.
v
The
media
tray
devices
work
with
another
blade
workstation.
2.
Check
if
the
problem
affects
more
than
one
media
tray
component:
v
USB
ports
v
Diskette
drive
v
CD
or
DVD
drive
3.
For
problems
affecting
only
a
USB
port:
a.
Make
sure
that
the
USB
device
is
operational.
If
using
a
USB
hub,
make
sure
that
the
hub
is
operating
correctly
and
that
any
software
the
hub
requires
is
installed.
Plug
the
USB
device
directly
into
the
USB
port,
bypassing
the
hub,
to
check
its
operation.
b.
Reseat
the
following
components:
1)
USB
device
cable
2)
Media
tray
cable
(if
applicable)
3)
Media
tray
c.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
blade
workstation
each
time:
1)
USB
cable
(if
applicable)
2)
Media
tray
cable
(if
applicable)
3)
Media
tray
d.
Continue
with
step
7
on
page
78.
Chapter
5.
Diagnostics
77