IBM HC10 Service Guide - Page 77

Graphics, compression, problems

Get IBM HC10 - BladeCenter - 7996 PDF manuals and user guides
UPC - 883436017671
View all IBM HC10 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 77 highlights

Graphics card and compression card problems The blade workstation has a graphics card that processes images for the applications programs in the blade workstation; it also has a compression card that compresses and transmits the graphics and data to the thin client communications module. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 7996," on page 11 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action The operating system can not find the graphics card. 1. Make sure that: v The graphics card is configured correctly. v The correct device drivers are installed in the blade workstation. 2. Reseat the graphics card. 3. Replace the graphics card. 4. (Trained service technician only) Replace the system board assembly. The thin-client is not receiving graphics or data from the blade workstation. 1. Shut down the thin-client session with the blade workstation; then, restart the session with the blade workstation. See the thin-client documentation for more information. 2. Make sure that: v The thin-client is connected to a power source and to the network. See the thin-client documentation for more information. v The network settings are configured on the thin-client and the blade workstation. Contact your network administrator to verify the network configuration. v The thin-client is configured correctly. See the thin-client documentation for more information. v The compression card is configured correctly. See "Configuring the blade workstation" in the Installation and User's Guide. v The correct device drivers are installed in the blade workstation. v The correct firmware for the graphics and compression cards are installed in the blade workstation. v I/O-module 2 in the BladeCenter unit is working. See the BladeCenter unit documentation for more information. 3. Reseat the following components one at a time, in the order shown, restarting the blade workstation each time: a. Compression card b. Graphics card 4. Replace the following components one at a time, in the order shown, restarting the blade workstation each time: a. Compression card. b. Graphics card. 5. (Trained service technician only) Replace the system board assembly. Chapter 5. Diagnostics 61

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
Graphics
card
and
compression
card
problems
The
blade
workstation
has
a
graphics
card
that
processes
images
for
the
applications
programs
in
the
blade
workstation;
it
also
has
a
compression
card
that
compresses
and
transmits
the
graphics
and
data
to
the
thin
client
communications
module.
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
7996,”
on
page
11
to
determine
which
components
are
CRUs
and
which
components
are
FRUs.
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
The
operating
system
can
not
find
the
graphics
card.
1.
Make
sure
that:
v
The
graphics
card
is
configured
correctly.
v
The
correct
device
drivers
are
installed
in
the
blade
workstation.
2.
Reseat
the
graphics
card.
3.
Replace
the
graphics
card.
4.
(Trained
service
technician
only)
Replace
the
system
board
assembly.
The
thin-client
is
not
receiving
graphics
or
data
from
the
blade
workstation.
1.
Shut
down
the
thin-client
session
with
the
blade
workstation;
then,
restart
the
session
with
the
blade
workstation.
See
the
thin-client
documentation
for
more
information.
2.
Make
sure
that:
v
The
thin-client
is
connected
to
a
power
source
and
to
the
network.
See
the
thin-client
documentation
for
more
information.
v
The
network
settings
are
configured
on
the
thin-client
and
the
blade
workstation.
Contact
your
network
administrator
to
verify
the
network
configuration.
v
The
thin-client
is
configured
correctly.
See
the
thin-client
documentation
for
more
information.
v
The
compression
card
is
configured
correctly.
See
"Configuring
the
blade
workstation"
in
the
Installation
and
User's
Guide
.
v
The
correct
device
drivers
are
installed
in
the
blade
workstation.
v
The
correct
firmware
for
the
graphics
and
compression
cards
are
installed
in
the
blade
workstation.
v
I/O-module
2
in
the
BladeCenter
unit
is
working.
See
the
BladeCenter
unit
documentation
for
more
information.
3.
Reseat
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
blade
workstation
each
time:
a.
Compression
card
b.
Graphics
card
4.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
blade
workstation
each
time:
a.
Compression
card.
b.
Graphics
card.
5.
(Trained
service
technician
only)
Replace
the
system
board
assembly.
Chapter
5.
Diagnostics
61