IBM HC10 Service Guide - Page 74

Keyboard, mouse, problems

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Keyboard or mouse problems The keyboard and mouse are shared BladeCenter unit resources. First, make sure that the keyboard and mouse are assigned to the blade workstation; then, see the following table and "Solving shared BladeCenter resource problems" on page 75. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 7996," on page 11 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action All keyboard and mouse problems. 1. Make sure that the keyboard/video/mouse select button LED on the front of the blade workstation is lit, indicating that the blade workstation is connected to the shared keyboard and mouse. 2. Reseat the keyboard and mouse cables. 3. Install another keyboard and mouse. If a new keyboard and mouse work, replace the component that does not work. 4. Check the function of the shared BladeCenter unit resources (see "Solving shared BladeCenter resource problems" on page 75). 5. Make sure that: v The latest firmware updates are installed (see "Firmware updates" on page "Firmware updates" on page 9). v The device drivers are installed correctly. v The keyboard and mouse are recognized as USB, not PS/2, devices by the blade workstation. Although the keyboard and mouse might be a PS/2-style devices, communication with them is through USB in the BladeCenter unit. Some operating systems allow you to select the type of keyboard and mouse during installation of the operating system. If this is the case, select USB. 6. Replace the management module (see the documentation for your BladeCenter unit). 58 BladeCenter HC10 Type 7996: Problem Determination and Service Guide

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Keyboard
or
mouse
problems
The
keyboard
and
mouse
are
shared
BladeCenter
unit
resources.
First,
make
sure
that
the
keyboard
and
mouse
are
assigned
to
the
blade
workstation;
then,
see
the
following
table
and
“Solving
shared
BladeCenter
resource
problems”
on
page
75.
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
7996,”
on
page
11
to
determine
which
components
are
CRUs
and
which
components
are
FRUs.
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
All
keyboard
and
mouse
problems.
1.
Make
sure
that
the
keyboard/video/mouse
select
button
LED
on
the
front
of
the
blade
workstation
is
lit,
indicating
that
the
blade
workstation
is
connected
to
the
shared
keyboard
and
mouse.
2.
Reseat
the
keyboard
and
mouse
cables.
3.
Install
another
keyboard
and
mouse.
If
a
new
keyboard
and
mouse
work,
replace
the
component
that
does
not
work.
4.
Check
the
function
of
the
shared
BladeCenter
unit
resources
(see
“Solving
shared
BladeCenter
resource
problems”
on
page
75).
5.
Make
sure
that:
v
The
latest
firmware
updates
are
installed
(see
"Firmware
updates"
on
page
“Firmware
updates”
on
page
9).
v
The
device
drivers
are
installed
correctly.
v
The
keyboard
and
mouse
are
recognized
as
USB,
not
PS/2,
devices
by
the
blade
workstation.
Although
the
keyboard
and
mouse
might
be
a
PS/2-style
devices,
communication
with
them
is
through
USB
in
the
BladeCenter
unit.
Some
operating
systems
allow
you
to
select
the
type
of
keyboard
and
mouse
during
installation
of
the
operating
system.
If
this
is
the
case,
select
USB.
6.
Replace
the
management
module
(see
the
documentation
for
your
BladeCenter
unit).
58
BladeCenter
HC10
Type
7996:
Problem
Determination
and
Service
Guide