IBM HC10 Service Guide - Page 72

Troubleshooting, tables, General, problems

Get IBM HC10 - BladeCenter - 7996 PDF manuals and user guides
UPC - 883436017671
View all IBM HC10 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 72 highlights

- If you receive an error, see "Diagnostic error codes" on page 71. - If the diagnostic programs were completed successfully and you still suspect a problem, see "Solving undetermined problems" on page 80. Troubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. If these symptoms relate to shared BladeCenter unit resources, see "Solving shared BladeCenter resource problems" on page 75. If you cannot find the problem in these tables, see "Running the diagnostic programs" on page 69 for information about testing the blade workstation. If you have just added new software or a new optional device, and the blade workstation is not working, complete the following steps before using the troubleshooting tables: 1. Remove the software or device that you just added. 2. Run the diagnostic tests to determine whether the blade workstation is running correctly. 3. Reinstall the new software or new device. General problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 7996," on page 11 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action A cover lock is broken, an LED If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a is not working, or a similar trained service technician. problem has occurred. The KVM buttons on the blade workstation do not respond. 1. Reseat the blade workstation. 2. Remove the bezel assembly, reseat the control-panel connector. 3. (Replace the bezel assembly. The LEDs on the blade workstation are not working. 1. Reseat the blade workstation. 2. Remove the bezel assembly, reseat the control-panel connector. 3. Replace the bezel assembly. 4. (Trained service technician only) Replace the system board assembly. 56 BladeCenter HC10 Type 7996: Problem Determination and Service Guide

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
–
If
you
receive
an
error,
see
“Diagnostic
error
codes”
on
page
71.
–
If
the
diagnostic
programs
were
completed
successfully
and
you
still
suspect
a
problem,
see
“Solving
undetermined
problems”
on
page
80.
Troubleshooting
tables
Use
the
troubleshooting
tables
to
find
solutions
to
problems
that
have
identifiable
symptoms.
If
these
symptoms
relate
to
shared
BladeCenter
unit
resources,
see
“Solving
shared
BladeCenter
resource
problems”
on
page
75.
If
you
cannot
find
the
problem
in
these
tables,
see
“Running
the
diagnostic
programs”
on
page
69
for
information
about
testing
the
blade
workstation.
If
you
have
just
added
new
software
or
a
new
optional
device,
and
the
blade
workstation
is
not
working,
complete
the
following
steps
before
using
the
troubleshooting
tables:
1.
Remove
the
software
or
device
that
you
just
added.
2.
Run
the
diagnostic
tests
to
determine
whether
the
blade
workstation
is
running
correctly.
3.
Reinstall
the
new
software
or
new
device.
General
problems
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
7996,”
on
page
11
to
determine
which
components
are
CRUs
and
which
components
are
FRUs.
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
A
cover
lock
is
broken,
an
LED
is
not
working,
or
a
similar
problem
has
occurred.
If
the
part
is
a
CRU,
replace
it.
If
the
part
is
a
FRU,
the
part
must
be
replaced
by
a
trained
service
technician.
The
KVM
buttons
on
the
blade
workstation
do
not
respond.
1.
Reseat
the
blade
workstation.
2.
Remove
the
bezel
assembly,
reseat
the
control-panel
connector.
3.
(Replace
the
bezel
assembly.
The
LEDs
on
the
blade
workstation
are
not
working.
1.
Reseat
the
blade
workstation.
2.
Remove
the
bezel
assembly,
reseat
the
control-panel
connector.
3.
Replace
the
bezel
assembly.
4.
(Trained
service
technician
only)
Replace
the
system
board
assembly.
56
BladeCenter
HC10
Type
7996:
Problem
Determination
and
Service
Guide