IBM HC10 Service Guide - Page 82

Removable-media, drive, problems

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 7996," on page 11 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action The blade workstation turns on but does not POST. 1. Check the function of the shared BladeCenter unit resources (see "Solving shared BladeCenter resource problems" on page 75). 2. Check the management module log of the corresponding blade workstation for an error preventing the blade workstation from turning on. 3. Reseat the blade workstation. 4. If you just installed a device in the blade workstation, remove it and restart the blade workstation. If the blade workstation now starts, you might have installed more devices than the power to that blade bay supports. 5. (Trained service technician only) If you tried another blade workstation in the blade bay and the other blade workstation worked; then, replace the following components one at a time, in the order shown, restarting the blade workstation each time: a. Microprocessor b. System board assembly 6. See "Solving undetermined problems" on page 80. Removable-media drive problems The removable-media (CD, DVD, or diskette) drives are shared BladeCenter unit resources. First, make sure that the drives are assigned to the blade workstation; then, see the following table and "Solving shared BladeCenter resource problems" on page 75. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 7996," on page 11 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action All removable-media drive problems. 1. The media-tray select button LED on the front of the blade workstation is lit, indicating that the blade workstation is connected to the shared removable-media drives. 2. Check the function of the shared BladeCenter unit resources (see "Solving shared BladeCenter resource problems" on page 75). 3. Run the Configuration/Setup Utility program and make sure that the drive is enabled. 4. For CD-ROM or DVD drive problems, make sure that the correct device driver is installed. 5. Reseat the battery. 6. Replace the battery. 7. (Trained service technician only) Replace the system board assembly. 66 BladeCenter HC10 Type 7996: Problem Determination and Service Guide

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
7996,”
on
page
11
to
determine
which
components
are
CRUs
and
which
components
are
FRUs.
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
The
blade
workstation
turns
on
but
does
not
POST.
1.
Check
the
function
of
the
shared
BladeCenter
unit
resources
(see
“Solving
shared
BladeCenter
resource
problems”
on
page
75).
2.
Check
the
management
module
log
of
the
corresponding
blade
workstation
for
an
error
preventing
the
blade
workstation
from
turning
on.
3.
Reseat
the
blade
workstation.
4.
If
you
just
installed
a
device
in
the
blade
workstation,
remove
it
and
restart
the
blade
workstation.
If
the
blade
workstation
now
starts,
you
might
have
installed
more
devices
than
the
power
to
that
blade
bay
supports.
5.
(Trained
service
technician
only)
If
you
tried
another
blade
workstation
in
the
blade
bay
and
the
other
blade
workstation
worked;
then,
replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
blade
workstation
each
time:
a.
Microprocessor
b.
System
board
assembly
6.
See
“Solving
undetermined
problems”
on
page
80.
Removable-media
drive
problems
The
removable-media
(CD,
DVD,
or
diskette)
drives
are
shared
BladeCenter
unit
resources.
First,
make
sure
that
the
drives
are
assigned
to
the
blade
workstation;
then,
see
the
following
table
and
“Solving
shared
BladeCenter
resource
problems”
on
page
75.
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
7996,”
on
page
11
to
determine
which
components
are
CRUs
and
which
components
are
FRUs.
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
All
removable-media
drive
problems.
1.
The
media-tray
select
button
LED
on
the
front
of
the
blade
workstation
is
lit,
indicating
that
the
blade
workstation
is
connected
to
the
shared
removable-media
drives.
2.
Check
the
function
of
the
shared
BladeCenter
unit
resources
(see
“Solving
shared
BladeCenter
resource
problems”
on
page
75).
3.
Run
the
Configuration/Setup
Utility
program
and
make
sure
that
the
drive
is
enabled.
4.
For
CD-ROM
or
DVD
drive
problems,
make
sure
that
the
correct
device
driver
is
installed.
5.
Reseat
the
battery.
6.
Replace
the
battery.
7.
(Trained
service
technician
only)
Replace
the
system
board
assembly.
66
BladeCenter
HC10
Type
7996:
Problem
Determination
and
Service
Guide