IBM HC10 Service Guide - Page 66

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 7996," on page 11 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description Action 00012000 Processor machine check error. 1. Run the Configuration/Setup Utility program, select Load Default Settings, and save the settings. 2. (Trained service technician only) Reseat the microprocessor. 3. Replace the following components one at a time, in the order shown, restarting the blade workstation each time: a. (Trained service technician only) Microprocessor b. (Trained service technician only) System board assembly 00019700 Processor failed. 1. Run the Configuration/Setup Utility program, select Load Default Settings, and save the settings. 2. (Trained service technician only) Reseat the microprocessor. 3. Replace the following components one at a time, in the order shown, restarting the blade workstation each time: a. (Trained service technician only) Microprocessor b. (Trained service technician only) System board assembly 01298000 BIOS does not support the current processor stepping. 1. Run the Configuration/Setup Utility program, select Load Default Settings, and save the settings. 2. (Trained service technician only) Reseat the microprocessor. 3. Replace the following components one at a time, in the order shown, restarting the blade workstation each time: a. (Trained service technician only) Microprocessor b. (Trained service technician only) System board assembly I999301 Fixed disk boot sector error. 1. Reseat the hard disk drive. 2. Replace the following components one at a time, in the order shown, restarting the blade workstation each time: a. Hard disk drive b. (Trained service technician only) System board assembly 50 BladeCenter HC10 Type 7996: Problem Determination and Service Guide

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
7996,”
on
page
11
to
determine
which
components
are
CRUs
and
which
components
are
FRUs.
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Error
code
Description
Action
00012000
Processor
machine
check
error.
1.
Run
the
Configuration/Setup
Utility
program,
select
Load
Default
Settings
,
and
save
the
settings.
2.
(Trained
service
technician
only)
Reseat
the
microprocessor.
3.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
blade
workstation
each
time:
a.
(Trained
service
technician
only)
Microprocessor
b.
(Trained
service
technician
only)
System
board
assembly
00019700
Processor
failed.
1.
Run
the
Configuration/Setup
Utility
program,
select
Load
Default
Settings
,
and
save
the
settings.
2.
(Trained
service
technician
only)
Reseat
the
microprocessor.
3.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
blade
workstation
each
time:
a.
(Trained
service
technician
only)
Microprocessor
b.
(Trained
service
technician
only)
System
board
assembly
01298000
BIOS
does
not
support
the
current
processor
stepping.
1.
Run
the
Configuration/Setup
Utility
program,
select
Load
Default
Settings
,
and
save
the
settings.
2.
(Trained
service
technician
only)
Reseat
the
microprocessor.
3.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
blade
workstation
each
time:
a.
(Trained
service
technician
only)
Microprocessor
b.
(Trained
service
technician
only)
System
board
assembly
I999301
Fixed
disk
boot
sector
error.
1.
Reseat
the
hard
disk
drive.
2.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
blade
workstation
each
time:
a.
Hard
disk
drive
b.
(Trained
service
technician
only)
System
board
assembly
50
BladeCenter
HC10
Type
7996:
Problem
Determination
and
Service
Guide