IBM HC10 Service Guide - Page 83

Service, processor, problems - windows 7

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 7996," on page 11 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action The CD or DVD drive is not Note: Because the BladeCenter unit uses USB to communicate with the media recognized after being switched tray devices, switching ownership of the media tray to another blade workstation is back to the blade workstation the same as disconnecting a USB device. Before you switch ownership of the CD running Windows® 2000 or DVD drive (media tray) to another blade workstation, safely stop the media tray Advanced Server with SP3 devices on the blade workstation that currently owns the media tray, as follows: applied. (When the CD or DVD drive owned by blade workstation x is switched to another blade workstation, then 1. Double-click the Unplug/Eject Hardware icon in the Windows taskbar. 2. Select USB Floppy and click Stop. 3. Select USB Mass Storage Device and click Stop. is switched back to blade 4. Click Close. workstation x, the operating system in blade workstation x You can now safely switch ownership of the media tray to another blade no longer recognizes the CD or workstation. DVD drive. This happens when you have not safely stopped the drives before switching ownership of the media tray [CD or DVD drive, diskette drive, and USB port].) Service processor problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 7996," on page 11 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action The management-module reports a general monitor failure. Disconnect the BladeCenter unit from all electrical sources, wait for 30 seconds, reconnect the BladeCenter unit to the electrical sources, and restart the blade workstation. If the problem remains, see "Solving undetermined problems" on page 80, and the Hardware Maintenance Manual and Troubleshooting Guide or Problem Determination and Service Guide for your BladeCenter unit. Chapter 5. Diagnostics 67

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
7996,”
on
page
11
to
determine
which
components
are
CRUs
and
which
components
are
FRUs.
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
The
CD
or
DVD
drive
is
not
recognized
after
being
switched
back
to
the
blade
workstation
running
Windows
®
2000
Advanced
Server
with
SP3
applied.
(When
the
CD
or
DVD
drive
owned
by
blade
workstation
x
is
switched
to
another
blade
workstation,
then
is
switched
back
to
blade
workstation
x
,
the
operating
system
in
blade
workstation
x
no
longer
recognizes
the
CD
or
DVD
drive.
This
happens
when
you
have
not
safely
stopped
the
drives
before
switching
ownership
of
the
media
tray
[CD
or
DVD
drive,
diskette
drive,
and
USB
port].)
Note:
Because
the
BladeCenter
unit
uses
USB
to
communicate
with
the
media
tray
devices,
switching
ownership
of
the
media
tray
to
another
blade
workstation
is
the
same
as
disconnecting
a
USB
device.
Before
you
switch
ownership
of
the
CD
or
DVD
drive
(media
tray)
to
another
blade
workstation,
safely
stop
the
media
tray
devices
on
the
blade
workstation
that
currently
owns
the
media
tray,
as
follows:
1.
Double-click
the
Unplug/Eject
Hardware
icon
in
the
Windows
taskbar.
2.
Select
USB
Floppy
and
click
Stop
.
3.
Select
USB
Mass
Storage
Device
and
click
Stop
.
4.
Click
Close
.
You
can
now
safely
switch
ownership
of
the
media
tray
to
another
blade
workstation.
Service
processor
problems
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
7996,”
on
page
11
to
determine
which
components
are
CRUs
and
which
components
are
FRUs.
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
The
management-module
reports
a
general
monitor
failure.
Disconnect
the
BladeCenter
unit
from
all
electrical
sources,
wait
for
30
seconds,
reconnect
the
BladeCenter
unit
to
the
electrical
sources,
and
restart
the
blade
workstation.
If
the
problem
remains,
see
“Solving
undetermined
problems”
on
page
80,
and
the
Hardware
Maintenance
Manual
and
Troubleshooting
Guide
or
Problem
Determination
and
Service
Guide
for
your
BladeCenter
unit.
Chapter
5.
Diagnostics
67