IBM HC10 Service Guide - Page 61

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 7996," on page 11 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description Action 164 Memory size does not match CMOS. 1. Run the Configuration/Setup Utility program, make sure that the memory configuration is correct, and save the settings. 2. Reseat the DIMMs (see "Removing a memory module" on page 24 and "Installing a memory module" on page 24). 3. Replace the following components one at a time, in the order shown, restarting the blade workstation each time: a. DIMMs b. (Trained service technician only) System board assembly 184 Bad power-on password. 1. Run the Configuration/Setup Utility program, select Load Default Settings, and save the settings. 2. Reseat the battery. 3. Clear CMOS. See "System board jumpers and buttons" on page 7 for information about how to clear CMOS. 4. (Trained service technician only) Replace the system board assembly. 187 VPD Serial Number not set (Trained service technician only) Replace the system board assembly. 189 Three attempts to enter the incorrect Restart the blade workstation, run the password. Configuration/Setup Utility program, and change the power-on password. 301 Keyboard failure. 1. If you have installed a USB keyboard, run the Configuration/Setup Utility program and enable keyboardless operation to prevent the POST error message 301 from being displayed during startup. 2. Check the function of the shared BladeCenter unit resources (see "Solving shared BladeCenter resource problems" on page 75). 3. Make sure a key is not stuck on the keyboard. 4. Reseat the keyboard and restart the blade workstation. 5. Replace the following components: a. Keyboard b. (Trained service technician only) Replace the system board assembly 303 Keyboard controller error. (Trained service technician only) Replace the system board assembly. Chapter 5. Diagnostics 45

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
7996,”
on
page
11
to
determine
which
components
are
CRUs
and
which
components
are
FRUs.
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Error
code
Description
Action
164
Memory
size
does
not
match
CMOS.
1.
Run
the
Configuration/Setup
Utility
program,
make
sure
that
the
memory
configuration
is
correct,
and
save
the
settings.
2.
Reseat
the
DIMMs
(see
“Removing
a
memory
module”
on
page
24
and
“Installing
a
memory
module”
on
page
24).
3.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
blade
workstation
each
time:
a.
DIMMs
b.
(Trained
service
technician
only)
System
board
assembly
184
Bad
power-on
password.
1.
Run
the
Configuration/Setup
Utility
program,
select
Load
Default
Settings
,
and
save
the
settings.
2.
Reseat
the
battery.
3.
Clear
CMOS.
See
“System
board
jumpers
and
buttons”
on
page
7
for
information
about
how
to
clear
CMOS.
4.
(Trained
service
technician
only)
Replace
the
system
board
assembly.
187
VPD
Serial
Number
not
set
(Trained
service
technician
only)
Replace
the
system
board
assembly.
189
Three
attempts
to
enter
the
incorrect
password.
Restart
the
blade
workstation,
run
the
Configuration/Setup
Utility
program,
and
change
the
power-on
password.
301
Keyboard
failure.
1.
If
you
have
installed
a
USB
keyboard,
run
the
Configuration/Setup
Utility
program
and
enable
keyboardless
operation
to
prevent
the
POST
error
message
301
from
being
displayed
during
startup.
2.
Check
the
function
of
the
shared
BladeCenter
unit
resources
(see
“Solving
shared
BladeCenter
resource
problems”
on
page
75).
3.
Make
sure
a
key
is
not
stuck
on
the
keyboard.
4.
Reseat
the
keyboard
and
restart
the
blade
workstation.
5.
Replace
the
following
components:
a.
Keyboard
b.
(Trained
service
technician
only)
Replace
the
system
board
assembly
303
Keyboard
controller
error.
(Trained
service
technician
only)
Replace
the
system
board
assembly.
Chapter
5.
Diagnostics
45