Lenovo ThinkPad 560 Thinkpad 560 User's Guide - Page 186

Using HelpWare Support Family Using the HelpWare Support Family IBM HelpWare is the full-service solution for IBM PC service and support, wherever IBM products are sold and serviced. Purchasing an IBM PC hardware product entitles you to standard, no-fee help and support during the warranty period. If you need additional support and services, HelpWare provides a wide variety of extended solutions that address almost any need. Getting Help by Telephone: During the warranty period, you can get help and information by telephone, at no additional charge, through the IBM HelpWare PC Support Line. Expert technical-support representatives are available to assist you with questions you might have on the following: Setting up your computer and IBM display Installing and setting up IBM options purchased from IBM or an IBM reseller Using the 60-day support for the preinstalled operating system Arranging for service Please have the following information ready when you call: Serial numbers of your computer, display, and other components or your proof of purchase Description of the problem Exact wording of any error messages Hardware and software configuration information for your system If possible, be at your computer when you call. In the U.S. and Puerto Rico, call 1-800-772-2227 In Canada, call 1-800-565-3344 In all other countries, contact your IBM reseller or IBM marketing representative. See page 178. These services are available 24 hours a day, 7 days a week (excluding some holidays). 168 IBM ThinkPad 560 User's Guide