Lenovo ThinkPad 560 Thinkpad 560 User's Guide - Page 190
Purchasing Additional HelpWare Services, Enhanced PC Support Line, Network and Server Support Line
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Using HelpWare Support Family Purchasing Additional HelpWare Services During and after the warranty period, you can purchase additional HelpWare services, such as support for IBM and non-IBM hardware, operating systems, and application programs; network setup and configuration; upgraded or extended hardware repair services; and custom installations. Service availability and name might vary by country. Enhanced PC Support Line: Enhanced PC Support is available for desktop and mobile IBM computers that are not connected to a network. Technical support is provided for IBM computers and IBM or non-IBM options, operating systems, and application programs on the Supported Products list. This service includes technical support for: Installing and configuring your out-of-warranty IBM computer Installing and configuring non-IBM options in IBM computers Using the operating system or application programs Tuning performance Installing device drivers remotely Setting up and using multimedia devices Identifying system problems Interpreting documentation You can purchase this service for a single incident, for multiple incidents, or through a 900 number (billing will be by the telephone company). For more information about purchasing Enhanced PC Support, see "Ordering Support Line Services" on page 173. Network and Server Support Line: Network and Server Support is available for simple or complex networks made up of IBM workstations and servers using major network operating systems. In addition, many popular non-IBM adapters and network interface cards are supported. This service includes technical support for: 172 IBM ThinkPad 560 User's Guide