Lenovo ThinkPad 560 Thinkpad 560 User's Guide - Page 188

Using HelpWare Support Family Online Housecall: Online Housecall is a remote communication tool, available in the U.S. and Canada only, that allows an IBM HelpWare technical-support representative to access your PC by modem. Many problems can be diagnosed remotely and corrected quickly and easily. To use this tool, a modem and a remote access application program are required. For more information about configuring your PC for Online Housecall: In the U.S., call 1-800-772-2227. In Canada, call 1-800-565-3344. Getting Information by Fax: If you have a touch-tone telephone and access to a fax machine, in the U.S. and Canada you can receive by fax free marketing and technical information on many topics, including hardware, operating systems, and local area networks (LANs). You can call the IBM PC Company Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine. To access the IBM PC Company Automated Fax System, do the following: In the U.S., call 1-800-426-3395. In Canada, call 1-800-465-3299. Using Electronic Support Services: If you have a modem, you can access public electronic bulletin boards and public messaging areas, electronic conferences, and searchable databases available in several of the most popular online information services. 170 IBM ThinkPad 560 User's Guide