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Motorola MOTORAZR V9m Sprint User Guide - Page 245

How to Obtain Warranty Service or Other Information

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How to Obtain Warranty Service or Other Information USA Phones 1-800-520-6403 Pagers 1-800-548-9954 Two-Way Radios and Messaging Devices 1-800-353-2729 Canada All Products 1-800-461-4575 TTY 1-888-390-6456 For Accessories and Software, please call the telephone number designated above for the product with which they are used. You will receive instructions on how to ship the Products, Accessories or Software, at your expense, to a Motorola Authorized Repair Center. To obtain service, you must include: (a) a copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written description of the problem; (c) the name of your service provider, if applicable; (d) the name and location of the installation facility (if applicable) and, most importantly; (e) your address and telephone number. Warranty Section 4B: Motorola's Warranty 227

Section	Page
Table of Contents	3
Section 1: Getting Started 1	3
1A. Setting Up Service 2	3
Section 2: Using Your Phone 9	3
2A. Phone Basics 10	3
2B. Controlling Your Phone’s Settings 46	3
2C. Setting Your Phone’s Security 66	4
2D. Controlling Your Roaming Experience 76	4
2E. Managing Call History 82	4
2F. Using Contacts 87	4
2G. Using the Phone’s Tools 98	4
2H. Using Your Phone’s Voice Services 116	5
2I. Using the microSD Card 128	5
2J. Using the Built-in Camera 136	5
2K. Using Sprint TV 156	5
2L. Using Bluetooth 163	5
Section 3: Sprint Service Features 171	5
3A. Sprint Service Features: The Basics 172	5
3B. Sprint Music and Your Player 188	6
3C. Sprint Voice Command 195	6
Section 4: Safety and Warranty Information 200	6
4A. Important Safety Information 201	6
4B. Motorola’s Warranty 222	7
Welcome to Sprint	8
Introduction	9
Your Phone’s Menu	11
Getting Started	19
Setting Up Service	20
Setting Up Your Phone	21
Getting Started With Sprint Service	22
Determining If Your Phone Is Already Activated	22
Unlocking Your Phone	22
Setting Up Your Voicemail	23
Sprint Account Passwords	24
Account Password	24
Voicemail Password	24
Sprint Power Vision Password	24
Getting Help	25
Visit www.sprint.com	25
Reaching Sprint Customer Service	25
Receiving Automated Invoicing Information	25
Sprint 411	26
Sprint Operator Services	26
Using Your Phone	27
Phone Basics	28
Your Phone	29
Front View of Your Phone	29
Inside View of Your Phone	30
Key Functions	31
Viewing the Display Screen	34
Features of Your Phone	36
Accessories	38
Turning Your Phone On and Off	39
Turning Your Phone On	39
Turning Your Phone Off	39
Using Your Phone’s Battery and Charger	40
Battery Capacity	40
Battery Use and Battery Safety	41
Installing the Battery	43
Charging the Battery	46
Navigating Through Phone Menus and Options	48
Selecting Menu Items	48
Touch-Sensitive Buttons	49
Shortcuts and Favorites	49
Help	50
Displaying Your Phone Number	50
Making and Answering Calls	50
Making Calls	50
Dialing Options	51
Answering Calls	52
Missed Call Notification	53
Calling Emergency Numbers	53
In-Call Options	54
End-of-Call Options	55
Saving a Phone Number	56
Dialing and Saving Phone Numbers With Pauses	56
Plus (+) Code Dialing	57
Abbreviated Dialing	58
Dialing From Contacts	58
Using Speed Dialing	59
Entering Text	60
Selecting a Character Input Mode	60
Entering Characters Using iTap English Text Input	61
Entering Characters Using Multi-Tap Mode	62
Entering Numbers and Symbols	63
Controlling Your Phone’s Settings	64
Sound Settings	65
Ringer Types	65
Adjusting the Phone’s Volume Settings	67
Alert Notification	67
Key Tone Length	68
Silence All	68
Display Settings	69
Changing the Text Greeting	69
Setting Light Controls	69
Changing the Phone’s Menu Style	70
Changing the Clock Display	71
Changing Other Display Settings	72
Location Settings	73
Messaging Settings	74
Setting Message Alerts	74
SMS Voice Messages	77
Airplane Mode	78
TTY Use With Sprint Service	79
Phone Setup Options	81
Shortcuts	81
Call Answer Mode	81
Calling Options	82
Display Language	83
Voice Guide	83
Setting Your Phone’s Security	84
Accessing the Security Menu	85
Using Your Phone’s Lock Feature	85
Locking Your Phone	85
Unlocking Your Phone	86
Changing the Lock Code	86
Calling in Lock Mode	86
KeyGuard	86
Using Special Numbers	87
Limiting Use of Your Phone	88
Limiting Access to Contacts	88
Limiting Data Access	88
Limiting Access to Pictures & Videos	89
Limiting Outgoing Calls	89
Limiting Incoming Calls	90
Erasing Data	90
Resetting Phone Settings	91
Security Features for Sprint Power Vision	92
Enabling and Disabling Sprint Power Vision Services	92
Net Guard	92
Update Vision Profile	92
Controlling Your Roaming Experience	94
Understanding Roaming	95
Recognizing the Roaming Icon on the Display Screen	95
Roaming on Other Digital Networks	95
Checking for Voicemail Messages While Roaming	96
Setting Your Phone’s Roam Mode	97
Set Mode	97
Alerting Yourself to Roaming	98
Using the Roam Ringer	98
Using Call Guard	98
Using Data Roam Guard	99
Managing Call History	100
Viewing Call History	101
Call History Options	102
Making a Phone Call From Call History	103
Saving a Phone Number From Call History	103
Prepending a Phone Number From Call History	104
Erasing Call History	104
Using Contacts	105
About Contacts	106
Finding Contacts Entries	107
Finding Names	107
Finding Speed Dial Numbers	108
Filtering Entries	108
Finding Email Addresses	108
Creating a Contacts Entry	108
Adding a Phone Number to a Contacts Entry	109
Assigning Speed Dial Numbers	109
Assigning a Ringer or Picture to an Entry	110
Assigning an Email Address or Web Address	110
Assigning a Date	111
Working With Distribution Lists	111
Editing a Contacts Entry or Distribution List	112
Managing Your Contacts	113
Viewing Memory Status	113
Dialing Sprint Services	114
Using Wireless Backup	114
Setting Up Wireless Backup	114
Backing Up Your Contacts	115
Accessing Wireless Backup on Your PC	115
Using the Phone’s Tools	116
Using Your Phone’s Calendar	117
Adding an Event to the Calendar	117
Event Alerts	118
Event Alert Menu	118
Viewing Events	118
Changing to Weekly View	118
Going to Today’s Date	119
Deleting an Event	119
Deleting All Events	119
Using the Alarm Clock	120
Using the File Manager	121
Using the Pictures Option	121
Using the Sounds Option	123
Using the External Memory Option	124
Using the Calculator	125
Using the Tip Calculator	126
Using the World Clock	127
Viewing Cities	127
Adding Custom Cities	127
Using My Cities	128
Using the Stop Watch	129
Using the Currency Converter	129
Using the Unit Converter	130
Using the Notepad	131
Using Voice Records	131
Recording Voice Records	131
Playing Voice Records	132
Changing Voice Record Settings	132
Using Other Voice Record Options	133
Using Your Phone’s Voice Services	134
Voice Recognition - Dialing & Messaging	135
Using Call <Name or #>	135
Using Send Voice SMS <Name or #>	136
Using Send Text <Name or #>	137
Using Send Picture <Name or #>	138
Setting Up Voice Recognition	139
Using Choice Lists	139
Sensitivity	139
Adapting Digit Dial	140
Customizing Audio Prompts	141
Working With Voice Recognition	143
Lookup <Name>	143
Using Go To <App>	143
Using Check <Item>	144
Using the microSD Card	146
Using Your Phone’s microSD Card and Adapter	147
Inserting the microSD Card	147
Removing the microSD Card	149
Using the microSD Adapter	150
Working With the microSD Card	153
Formatting the microSD Card	153
Using the Built-in Camera	154
Taking Pictures	155
After Picture Options	156
Camera Options	157
Storing Pictures	159
My Albums	159
My Albums Options	159
Storing Pictures in Your microSD Card	161
Shooting Videos	162
After Video Options	162
Camcorder Options	164
Storing Your Videos	165
My Album	165
My Video Options	165
Storing Videos in Your microSD Card	165
Playing Video Clips Stored in Your microSD card	166
Sending Pictures and Videos	166
Sending Pictures and Videos From My Albums	167
Sending Pictures and Videos From Messaging	168
Using Sprint Picture Mail	169
Registering Your Sprint Picture Mail Account	169
Visiting the Sprint Picture Mail Web Site	170
Uploading Pictures and Videos	170
Viewing Pictures and Videos	171
Sending Pictures and Videos	171
Working With Pictures Stored Online	171
Using Sprint TV	174
Your Sprint TV Channel Options	175
Playing a Clip With the Phone Open	176
Playing a Clip With the Phone Closed	177
Sprint TV FAQs	178
Using Bluetooth	181
Turning Bluetooth On and Off	182
Bluetooth Status Indicators	182
Setting Up Your Bluetooth	183
Your Phone’s Bluetooth Name	183
Find Me	184
Paired Devices	184
Transferring Files Between Your Phone and Your PC	186
Bluetooth Profiles	187
Sprint Service Features	189
Sprint Service Features: The Basics	190
Using Voicemail	191
Setting Up Your Voicemail	191
Voicemail Notification	191
Sending an Incoming Call to Voicemail	192
Retrieving Your Voicemail Messages	192
Voicemail Options	193
Clearing the Message Icon	195
Voicemail Menu Key	196
Using SMS Text Messaging	197
Sending a Text Message	197
Replying to SMS Text Messages	198
Using Preset Messages	198
Using SMS Voice Messaging	199
Activating SMS Voice Messaging	199
Playing an SMS Voice Message	200
Composing SMS Voice Messages	200
Replying to SMS Voice Messages	201
Using Caller ID	202
Responding to Call Waiting	202
Making a Three-Way Call	203
Using Call Forwarding	204
Updating Phone Software	205
Sprint Music and Your Player	206
Using the Sprint Music Store	207
Purchasing and Downloading Music	208
Playing Music on Your Phone	209
Playing Music With the Phone Open	209
Playing Music With the Phone Closed	210
Using Sprint Music Manager	211
Sprint Voice Command	213
Getting Started With Sprint Voice Command	214
It’s Easy to Get Started	214
Creating Your Own Address Book	215
Making a Call With Sprint Voice Command	216
Getting Information With Sprint Voice Command	217
Safety and Warranty Information	218
Important Safety Information	219
General Precautions	220
Safety and General Information	221
Exposure to Radio Frequency (RF) Energy	221
Operational Precautions	221
RF Energy Interference/Compatibility	222
Hearing Aids	223
Other Medical Devices and Health Care Facilities	223
Driving Precautions	223
Operational Warnings	224
Choking Hazards	225
Glass Parts	225
Seizures/Blackouts	226
Caution About High Volume Usage	226
Repetitive Motion	226
FCC Notice To Users	227
Hearing Aid Compatibility	228
Specific Absorption Rate Data	230
Information From the World Health Organization	232
Product Registration	232
Owner’s Record	233
Phone Guide Proprietary Notice	233
Export Law Assurances	233
Wireless: The New Recyclable	234
California Perchlorate Label	235
Privacy and Data Security	236
Smart Practices While Driving	238
Drive Safe, Call SmartSM	238
Motorola’s Warranty	240
Motorola Limited Warranty for the United States and Canada	241
What Does this Warranty Cover?	241
Products and Accessories	241
Software	243
Exclusions	243
Who Is Covered?	244
What Will Motorola Do?	244
How to Obtain Warranty Service or Other Information	245
What Other Limitations Are There?	246
Service and Repairs	247